PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This does work. Like most of you, I was not sure if it will do what it claims. But when I use it over the carpet where my cat has done her business, it completely removes the smell permanently. So high five to the team for building a very very useful product, so I don't have to think of replacing my carpets.”

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Posted 4 years ago

“This product is absolutely amazing. It definitely works. Have told all my friends about it. 10/10 Petlab”

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Posted 4 years ago

“Best product We have used & was at my front door quick & easy thanks PetLab. We are getting ready for the summer fun without the pet smell 🤙🤙”

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Posted 4 years ago

“Excellent product.”

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Posted 4 years ago

“I foster kittens rescued from the streets PetLab is an excellent product as it disinfects, deodorizes leaving their area clean, it’s safe and gentle on their little noses. Totally recommend this product.”

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Posted 4 years ago

“Works really well. We have a cat that is in kidney failure and incontinent but is still enjoying life. PetLab is great.”

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Posted 4 years ago

“I feel like I know you all!”

PetLab 5 star review on 8th November 2021

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Posted 4 years ago

“You will never go to anything else”

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Posted 4 years ago

“Second time using this product, absolutely brilliant!! Cat urine gone and odour doesn’t came back……. just the damn cat!!😀😀”

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Posted 4 years ago

“I am happy with the product but not happy with you taking out another payment for another bottle that I did not order. I have sent an email to you to discontinue any further orders. I did not sign up for auto delivery .”

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Posted 4 years ago

“I have just come across this amazing product, I have a boutique cattery which in some parts has artificial grass that is used by my cats and dogs. I have started using the outdoor turf disinfectant along with the stain and oder remover and the combination is great. What I do like is it smells lovely and dose not irate my furry babies in anyway. Highly recommend this product I give it ⭐️⭐️⭐️⭐️⭐️”

PetLab 5 star review on 6th November 2021

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Posted 4 years ago

“Well the Good News is the "E.N.Zyme Solution Stain and Odour Remover" Works extremely well. Better than ay other similar things and much better value. The Bad News is the 1 Ltr spray bottle is a disaster. The nozzle is either On or Off and in On it shoots a jet not a spray also the suction/pick up is a bit intermittent. I now use you product is an emptied Spray bottle from an opposition product ! So five stars for the product and 1 star for the spray bottle ?Test one yourselves ?”

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Posted 4 years ago

“Hi as my puppy is getting older I don’t use it very much. But the smell is very pleasant.”

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Posted 4 years ago

“The cleaning products does the job, the scent is quite pleasant. If there was one thing to improve, it would be the spray nozzle quality. One of mine doesnt spray well . Also it doesnt tighten well onto the bottle, I've had the nozzle slip off and the liquid spill. It was a waste.”

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Posted 4 years ago

“Pretty annoying due to lack of customer service. I ordered two loads of the outdoor disinfectant cleaner and accidentally it put my shipping address to my old address. I then emailed three times and called the support line asking for it to be changed Tommy new address. Didn’t hear back at all but instead got inundated with promotion emails. Trying to get my original order back now and still have had no response from PetLab. Not great service”

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Posted 4 years ago

“Im loving the product”

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Posted 4 years ago

“Amazing products and customer service.”

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Posted 4 years ago

“The BEST products that actually do what they say. Easy online transactions as well”

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Posted 4 years ago

“Great stuff. Removes stain, smell and evidence of little accidents. What more could you want?”

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Posted 4 years ago

“I love this stuff. I have a naughty 6 yo boy beagle who likes to claim ownership of all my furniture. Once I spray this cleaner on the spot he doesn’t pee on it again. Amazing. I’m finally winning the war. Highly recommend it.”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews