PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Love the products I’ve tried so far, hence the Hugh rating. However, still waiting to receive parcel supposedly delivered to our address by Sendle on Wednesday 22nd December, but nowhere to be found. Disappointed that delivery service seems to be somewhat unreliable.”

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Posted 4 years ago

“Pet Lab is the best product I have ever used 💓 💖 and I highly recommend it to everyone”

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Posted 4 years ago

“Though I didn’t find the product helped the odour removal, I appreciate how this company honoured their words to refund the payment if I found their products don’t work as advertised. For this best practice they deserve the 5stars rating.”

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Posted 4 years ago

“Have used the spray product on our fake lawn. Fantastic result have tried other odour cancelling sprays. Petlab disinfectant has solved the issue of our dog using the lawn area as there is nowhere else for her to urinate. Thank you”

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Posted 4 years ago

“I absolutely love this company and their product. Their customer services is above so many other companies. Thanks guys”

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Posted 4 years ago

“Items have not arrived so can not review. Waiting over 1 month. I also get far too many emails from you”

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Posted 4 years ago

“Amazing product. I have tried everything to get the smell of the dog pee off my rug and couch and nothing has worked. Pet Lab did the job. Fantastic. The smell has gone completely.”

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Posted 4 years ago

“Very happy with service, communication and of course products”

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Posted 4 years ago

“The products have been brilliant! The stain & odour remover worked a treat. I regularly use the Healthy Habitat in my home as not harsh for my sensitive rabbit. It works well on couches & rugs.”

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Posted 4 years ago

“Great product, best of all it was organic & pet friendly.”

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Posted 4 years ago

“I am happy with products I have staffy who goes to same spot in lounge room to wee on floor boards. This has really helped. Willbeordering again shortly. Delivery with the company you use is very good”

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Posted 4 years ago

“This product REALLY WORKS. I followed the instructions and boom! the magic happened, no more urine smell and stains were disappearing. The best part no harsh chemicals, safe for my ferret and smells great. Thanks PetLab you’re saving my bond :)”

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Posted 4 years ago

“The best artificial turf and outdoor disinfectant on the market hands down! Blown away by this product. Thanks PetLab!”

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Posted 4 years ago

“stopped my dog urinating all over my outdoor furniture very impressed”

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Posted 4 years ago

“Holly's Rescue for Senior Dogs Inc has just commenced using your products. We are very happy with the results. We take in dogs, often not house trained, or just plain naughty! Our foster carers have multiple small dogs in their care.”

PetLab 5 star review on 4th December 2021

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Posted 4 years ago

“I love this product it does the job that I bought for”

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Posted 4 years ago

“Got both the enzyme and outdoor cleaner. Work great but prefer the smell of the enzyme cleaner. Just wish express shipping was an option!”

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Posted 4 years ago

“Your products are excellent the smell goes when used”

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Posted 4 years ago

“These products are amazing they do exactly what they say . I have two Bichons dogs who are always on artificial turf so this product works great to take the pee smell away so my small garden is always fresh . Plus the stain remover works great on rugs especially while house training a puppy . I also use it in my spin mop so my whole house is fresh & puppy free pee lol”

PetLab 5 star review on 29th November 2021

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Posted 4 years ago

“Amazing & glad I found a great company to help”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews