PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Excellent product would highly recommend Petlab to my friends who have fur babies”

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Posted 4 years ago

“Have only used one batch in bottle which attaches to hose on our artificial lawn. Odour was good for a few days but came back again when we had a bout of very hot weather”

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Posted 4 years ago

“I like your products and have reordered them. But I am very disappointed in the service provided by Sendle and Couriers Please. So much so that I may look for another similar product. Both these companies have disabled or hidden most ways to contact an actual person.”

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Posted 4 years ago

Hi Carol, We take our valued customer feedback very seriously so thank you for taking the time to provide us with this feedback regarding the third-party carriers we work with. We do try to work with several service providers to ensure the quickest delivery and are always pivoting and navigating ways to do better. If you are going to purchase again, please get back in touch and we can ensure your order travels with a different carrier. Thanks, take care!

Posted 4 years ago

“These products are the absolute “BOMB” Cleans all sorts of stubborn stains and smells amazing. Thoroughly recommend PetLab products!!”

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Posted 4 years ago

“Love the product”

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Posted 4 years ago

“Love this product. Works on old stains and leaves a fresh scent.”

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Posted 4 years ago

“Amazing service and quick delivery Keep up the good work”

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Posted 4 years ago

“Easy to order and prompt delivery for products that work”

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Posted 4 years ago

“I know some people are sceptical of what is written in reviews. But I can honestly say I am astounded how well the E.N.Zyme stain & odour remover works. Our dogs have had accidents on our carpet and have tried other solutions nothing has worked. Even having them professionally cleaned. But this product is amazing and removes the stain. We also spray it over the whole carpet and it takes the dogs smell away. Orders I have placed have been handled extremely well. Please give it a try !!”

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Posted 4 years ago

“Great product and quick delivery. Highly recommended.”

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Posted 4 years ago

“I have just put in my second purchase of products. Very good product and very professional company. Very easy to navigate”

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Posted 4 years ago

“Awful i am still waiting for my order. I have received overseas orders before yours and they were placed same tine as yours”

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Posted 4 years ago

Hello, Thank you so much for taking the time to provide us with feedback, we do value everything our customers have to say as this helps us do better! We do strive for 100% of our orders to be dispatched the very next day, and it is very frustrating that once we pass this over to the courier services, we do not have much control over time frames, especially given the current COVID case crisis. That being said, we are working vigorously to find better options for our customers and will continue to navigate through the best partners to work with during this time, ensuring as speedy a delivery as possible. Stay safe and take care!

Posted 4 years ago

“It has helped my home smell clean again- an intruder kitty keeps peeing on our doors and my boy cat does it back - gross and stinky but these products have been a dream!! A nice smelling dream 💚”

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Posted 4 years ago

“Fantastic service, amazing product even got out non pet stains, fast delivery, have recommended to all my pet owner friends. The photos are of my two chihuahuas they r the love of my life.”

PetLab 5 star review on 30th December 2021

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Posted 4 years ago

“Great cleaning product, no strong chemical smells or harsh damage to surfaces. Do love the lingering vanilla aroma left in the rooms!”

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Posted 4 years ago

“Very happy with your product, my carpet stains have been removed and no more doggie pee smells , extremely satisfied.”

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Posted 4 years ago

“Awesome products that really work! Will continue to buy ! No more stinking fake lawn with our 4 dogs”

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Posted 4 years ago

“Excellent product,very pleased with the results.”

PetLab 5 star review on 28th December 2021

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Posted 4 years ago

“Prompt despatch and excellent products”

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Posted 4 years ago

“Excellent product. We have tried almost every product available but PetLab works first time. PetLab leaves behind a nice smelling area (artificial turf) when we apply it. We have just ordered more after our initial order last week, that’s how good it is!”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews