PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Great product, keeps our modgrass smelling great. Combine with a Ryobi 18volt sprayer for super easy application.”

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Posted 3 years ago

“After some excellent advice from Selwyn, we have now managed to conquer the smell on our artificial grass that is used by two Westies. Although we had been using the turf disinfectant (incorrectly as it turns out!), on his recommendation we've now used the enzyme solution stain and odour remover in conjunction with the turf disinfectant and bingo! No more smelly turf! Thank you Selwyn and PetLab for excellent advice and products.”

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Posted 3 years ago

“Works really well!”

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Posted 3 years ago

“Wonderful products and great for gifts”

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Posted 3 years ago

“I was a bit sceptical about this product so I bought a one litre bottle to test it out. I used it sparingly on the wooden floor and carpeted ares and also sprayed it on the dog beds. It definitely worked on the floors and significantly lessened the odour on the dog beds so will do another application. I also went back and bought a larger bottle so I guess that says how happy I was with it all!!”

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Posted 3 years ago

“Extremely happy with these products. Not only does it clean and refresh our dear Mollys bed and toileting area. It eliminates smells and residue. It is completely safe for our whole family. Happy customer right here. Thank you”

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Posted 3 years ago

“I am so happy I found this product I have 4 puppies and my house smells like roses (lavender actually) because of Petlab I don’t know what you guys put in this stuff but it is amazing I even use it on stains on my clothes the best thing I’ve ever used in my life I will never be without it worth every dollar”

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Posted 3 years ago

“Excellent product and service!!!”

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Posted 3 years ago

“Product was great, staff were helpful and quick to respond to my email. Living in regional NSW the delivery company was really bad, it was 4 weeks before receiving my product. would much prefer Australia Post delivery than Sendle , I wont shop again if I have to use sendle.”

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Posted 3 years ago

“I am so glad I found this Aussie company. I have a small courtyard and put down artificial turf mat for my fur baby. The artificial turf concentrate duo is amazing. Have used once and love it. I only wish it was available in a larger size as a concentrate - I have since purchased the artificial turf rake which is fabulous - thanks PetLab !!”

PetLab 5 star review on 30th January 2022

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Posted 3 years ago

“Hi there I couldn't recommend this highly enough awesome product and good value for something that actually works 👍👍👍👍👍👍👍”

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Posted 3 years ago

“A fantastic product, great for old stubborn stains, smells great thank you.”

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Posted 3 years ago

“This product is amazing,after trying everything too rid my home of pet smells,with 3 dogs plus 3 cats in home,It now has no pet odour at all. Highly Recommend.”

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Posted 3 years ago

“Was referred to you by a friend and was pleasantly surprised as to how effective these products are! I have rescue toy poodles and we're still experiencing some "toilet issues". Your products have been a godsend!”

PetLab 5 star review on 27th January 2022

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Posted 3 years ago

“This is the best pet product I have ever come across. Works fantastically. No smells!! Easy to use.”

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Posted 3 years ago

“Having 14 cats and 4 dogs as permanent residents, as well as the multitude of rescue animals that come through our doors daily, i can honestly say that PetLab is a MUST have in your home. My place was getting very pet smelling, and with only 1 application of PetLab the smell has gone. It really does work. 😊🐕🐈🦘🦆 Photo if Hoppy. Our latest rescue.”

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Posted 3 years ago

“Finally, I’ve bought a product that actually does what the company claims it will do.”

PetLab 5 star review on 26th January 2022

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Posted 3 years ago

“The product itself is amazing. Absolute life saver. My only gripe would be the time it takes to get to you. I ordered some for my son and it nearly took a month to get there. Bit the product is the best.”

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Posted 3 years ago

“When I asked for how to apply it I was told 100ml of the super concentrate in the 2 L bottle with hose attached. It was gone in 20 seconds and done about 1/10th of our artificial grass. Crazy expensive if I'm going to clean my area. Can't even tell if it works.”

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Posted 3 years ago

“Bought this awesome spray to stop our kitten using my recliner for his number 1s. After blotting & spraying I am happy to say he has stopped. The smell of the spray is pleasant. As advertised the odour has gone. Thank you so much”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews