PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Products are fantastic. I'm glad I tried it and will keep using it.”

Helpful Report

Posted 3 years ago

“I have a small male dog that started peeing on the spotted gum floor because it rained consistently for 3 days and he couldn’t go for a walk. (I think that was my punishment). The urine if not wiped up straight away leaves a black stain. Pet Lab’s enzyme formula takes away that ammonia smell too.”

Helpful Report

Posted 3 years ago

“Great products, I bought the stain and odour remover with the disinfectant and it works a treat our puppy doesn't sniff out the same place to go anymore and it has helped with the toilet training.”

Helpful Report

Posted 3 years ago

“I love your stain and odour romover , i vacuum my carpet and filled my bissell shampooer with water and add your stainremover fuid to my shampooer .It bought my carpet up beautifully and left a beautiful vanilla smell .I got onto Petlab and ordered a large bottle , ill use nothing else , mai carpet came up like new , so hsppy with my result .Thanku fo coming up with something that really works .Reguards Beryl Elliott.🥰”

Helpful Report

Posted 3 years ago

“I have 2 Caboodle’s in small yard with tuff. I spray it with out door and it smells beautiful. Thank you PetLab.”

Helpful Report

Posted 3 years ago

“Love the products.”

Helpful Report

Posted 3 years ago

“My (big) dog and I moved to a new place with fake turf as the only outdoor surface. Doggo is on medication that makes him urinate frequently so the backyard got pretty stinky pretty quickly. PetLab has been brilliant at remediating this! So grateful for the turf cleaner. I find with the amount that he wees I always need to use 60ml at a time but that’s no bother. It leaves the yard smelling fresh and clean, even in summer. 5/5 very happy!”

Helpful Report

Posted 3 years ago

“YOU HAVE TAKEN MONEY OUT OF MY ACCOUNT WITHOUT MY PERMISSION I DID NOT REORDER/I STILL HAVE PLENTY LEFT YOU HAVE OVER DRAWN MY ACCOUNT / WERE DID I REORDER THIS IS MY 7th MESSAGE TO YOU PUT MY MONEY BACK”

Helpful Report

Posted 3 years ago

Hi Margaret, Thanks for leaving your feedback. Upon checking your order, I can confirm you have chosen to purchase on subscription which gives you 15% off your recurring order. This is why you have recieved a reorder. You can login into your account to cancel or pause any future recurring orders you have with us. You are also welcome to contact customercare@pet-lab.com.au for further assistance. Have a lovely day and best wishes from the PetLab team :)

Posted 3 years ago

“Love that you make things personal whenever you can. Your products speak for themselves, I have had two old girls one passing away in January at 17 and still have one who is now 15. Your products have made my life so much easier especially with my older dog. Keep doing what you’re doing. 🐾🐾”

PetLab 5 star review on 26th February 2022

Helpful Report

Posted 3 years ago

“This stuff is great and really works been trying to find something to get rid of dog smell this stuff is wonderful great on fake grass that I have in dog run so if U want something to get rid of those nasty smell s get from pet lab I like so much bought second bottle”

Helpful Report

Posted 3 years ago

“Excellent product! The only thing that has cleared up the old dog pee smell on my carpet from when my dog was a puppy!”

Helpful Report

Posted 3 years ago

“Product hasn't worked for us. Followed instructions, purchase both products but dog keeps going on the same spot on wooden floors. Asked for advice but no one followed thru with contacting me back. Asked a few times.”

Helpful Report

Posted 3 years ago

Hi Leisa, Thank you for your feedback, we do appreciate both good and bad from our valued customers. I can confirm, we happily kept our promise of refunding you, as you were unfortunately dissatisfied with the product. I would like to highlight for next time, we do not make claims to be a deterrent product on the market, but rather a successful cleaning solution. Sometimes, it can take multiple applications too, to achieve optimal results. Best of luck to you!

Posted 3 years ago

“The products are fantastic and, what is more, they work! I love the personal interaction with the staff, who are really nice people, and dealing with a local family business is so refreshing. Keep going Petlab; you're terrific 🙂”

Helpful Report

Posted 3 years ago

“I really love these products. They do exactly what they say..they break down odour and clean perfectly. The product used correctly lasts for a long time.”

PetLab 5 star review on 21st February 2022

Helpful Report

Posted 3 years ago

“Awesome product. Better than any others on the market. Great customer service, and very prompt replies.”

Helpful Report

Posted 3 years ago

“I am looking after a 16 year old golden retriever who has continence issues, your spray is a life saver. Thanks Marg”

Helpful Report

Posted 3 years ago

“Love your products and my dog does too!”

Helpful Report

Posted 3 years ago

“PETLAB was successfull for us get get rid of the urine smell the first time. We will used PETLAB again.”

Helpful Report

Posted 3 years ago

“I got one as a trial and it’s Brilliant. Have ordered a lot more. Can now welcome visitors without anxiety about the “aroma”,”

Helpful Report

Posted 3 years ago

“Lovely smelling product and really great for the artificial turf.”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews