PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“What wonderful products, works so well. Have ordered more.”

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Posted 3 years ago

“I wasn’t sure at first if the product would work on my carpets … but wow … clean, nice smelling carpets plus puppy beds.”

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Posted 3 years ago

“Great product but my big stain too old and treated too many times with chemicals . Will be using for other stains”

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Posted 3 years ago

“Terrific customer service , great product and smells wonderful. Love to see the product bubble up where it comes into contact with urine etc . Makes me feel comfortable that it’s doing what it claims it will.”

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Posted 3 years ago

“Absolutely amazing for urine smells in carpet! No urine smell at all after cleaning with this product. Couldn’t recommend enough! I’ve just placed my second order!”

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Posted 3 years ago

“Didn't work for us. Bought a house that was built 5 years ago. They had artificial grass installed 2 years ago. When we moved in we noticed a distinct smell of urine when the grass was hot or wet. Researched how to get rid of it and saw this had rave reviews so we decided to just splash out and try it as our first attempt rather than trying cheaper methods. We have applied it 3 times now and have ran out of the product. Our grass is 4x6m and it used 2 1litre spray bottles per attempt per solution. It smells ok after application but the next day back to the smell of urine. I emailed to ask for advice before we tried our last attempt as knew we were running out of product, with a detailed description of how we had tried each attempt ... got a generic response saying have we used both solutions etc etc (I clearly stated I had been). Eventually was offered to speak to an "expert" over the phone about it... I told them the hours in which I could be contacted. A Week later I got a phone call bang in the middle of the times I couldn't be contacted (at work) . Tried ringing back later and no response. I gave it another month to see if it made any difference and applied our last of the solution last week. It made no difference. Couldn't be bothered with trying to return it as you have to send the stuff back and we bought the package with the spray bottle. Not worth the hassle trying to ship it back from WA so decided to just take the 100 dollar hit and try something else now. I don't recomend this for anyone that is in a similar situation to us.”

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Posted 3 years ago

“This product is a life saver. Since it's been raining for almost a month now, everytime our pet goes out n comes in there's the wet dog smell. With this product our tiled floors and rugs smell beautiful. We're very happy with this and will buy again asap.”

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Posted 3 years ago

“What can I say still waiting for my order to arrive according to tracking information supplied by Auspost it's been returned to sender as it is damage so still waiting”

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Posted 3 years ago

Hi James, Please contact our customer care team and they can assist you in resolving this matter. If it is lost or damaged we will happily replace the item. customercare@pet-lab.com.au

Posted 3 years ago

“Great product.. alot more uses than just dog urine.. I even use it once I've cleaned out my bird cages .. I've used it on my young sons mattress.. very happy with product ..it really works”

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Posted 3 years ago

“PetLab urine odour remover works incredibly well. Ordering process online was straightforward. Delivery was prompt. No complaints.”

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Posted 3 years ago

“12 months ago in the middle of the night I mistook a urine training spray for urine removal spray and liberally sprayed my entire brand new bedroom carpet with something that can only be compared to deer urine. The stench was appalling and even after spending hundreds on urine remover and carpet cleaner the smell lingered. I was about to remove my new carpet and replace it when I came across this product. This has been the only thing to remove the stench of deer urine from my carpet. It didn't even take a lot of work or product! I now use it to spray all of my carpets each week to freshen them up. The scent is not overpowering despite my many allergies and leaves a pleasant fresh fragrance behind. Highly recommend. Definitely worth spending a little more and waiting for it in the post, instead of grabbing an inferior product at the local shop.”

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Posted 3 years ago

“very pleased with the results of using the products.+”

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Posted 3 years ago

“Best product on the market to remove odours and stains. Leaves everything smelling fresh. Would highly recommend”

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Posted 3 years ago

“Excellent and highly recommend them”

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Posted 3 years ago

“Best thing I can say is that it does exactly as it says on the label. Works exceptionally well.”

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Posted 3 years ago

“It works well”

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Posted 3 years ago

“All the stuff I got had a very nice smell to it Thank you”

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Posted 3 years ago

“Enjoying your feedback Whilst I have owned many puppies over the years never fail to learn or reinforce something new this puppy is my 5th Rotti and know how important it is for owners to be responsible ( no bad dogs just irresponsible owners)”

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Posted 3 years ago

“Great it got rid of the odour quickly”

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Posted 3 years ago

“Your products are very good and do a great job. I am using the three main products and have a sweet smelling home and outside turf area.”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews