PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“PetLab 2L Eco Laundry Liquid work great takes all those doggie smells out of your dogs bedding and blankets. 🐾🦴”

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Posted 3 years ago

“I am SO thankful for this product! Our puppies had a couple of accidents inside on our lounge and rug and I was finding it very difficult to get rid of the strong urine smell. This stuff has COMPLETELY removed every bit of odour and staining. It's a miracle! This should be given to every new pet owner - it's a life saver.”

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Posted 3 years ago

“Wow it really works. Got rid of the urine odour on first use. Highly recommend.”

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Posted 3 years ago

“Pet stain and odor remover that actually works! We have tried many store-bought sprays, only to be disappointed again and again. We have cats and dogs, and with a puppy who is being toilet trained, and a cat who sprays, we frequently need products like this. This will be the only product of many I will buy from now on! It works well on stains and odors and leaves a refreshing scent. Well worth the money, and I am also happy to be supporting a small business!”

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Posted 3 years ago

“This product is just brilliant. No more smells or stains. It has a lovely smell. Highly recommend it”

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Posted 3 years ago

“I purchased the Petlab Urine Stain & Odour Remover Ready To Use Formula for use on my carpet, where one of my cats has had some "accidents". Although I haven't used it on my carpet yet, I actually decided to try it on our back veranda which our resident possums use as a runway to get onto the roof each night to go about their evening business, but in the process can often leave a lot of feces and urine. I was extremely impressed that without any scrubbing or effort on my part, the Petlab managed to clean up a lot of the stains. I had to spray some of the worst spots 4 times but it was so worth it.”

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Posted 3 years ago

“Been a pleasure dealing with all at PETLAB - super friendly. Product works well and smells good”

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Posted 3 years ago

“It did not remove dog stains in my carpet”

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Posted 3 years ago

Hi Tony, Please feel free to get in touch with our customer care team who can offer expert advice on our products and applications to ensure you receive optimal results! We are here to help!

Posted 3 years ago

“This has been the Best Buy I’ve ever made.. It eliminates the odour and the smell when you spray is so nice. Takes away my males dog urine and poop smell away. 5star I’ve give the products I brought”

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Posted 3 years ago

“I have used both products, the external carpet has improved but may need another spray just haven't had time at present. The Urine Stain & Odour Remover Super Concentrate product appears to be working.”

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Posted 3 years ago

“Awesome product Finally have the dog pee smell out of my sons carpet”

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Posted 3 years ago

“Does the job! It is saving our carpet!”

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Posted 3 years ago

“Absolutely the best.”

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Posted 3 years ago

“Absolutely fantastic products wouldn't use anything else.”

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Posted 3 years ago

“i have tried 2 of your products so far they are working very happy with results”

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Posted 3 years ago

“I’m very happy and pleased with Petlab. What they say their product does, it definitely does.”

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Posted 3 years ago

“Love all the Pet Lab products that I use. They do exactly what they say they do .”

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Posted 3 years ago

“I have a disabled dog so accidents are part of our life with her. The Petlab products are great for dealing with stains and odours. Love the Healthy Habitat spray. Its so easy and safe to use. The stain remover smells good and works amazingly.”

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Posted 3 years ago

“Great products, great company, customer service most commendable!.. Their products are effective both indoors and out, especially on artificial grass. I had the misfortune of an order having gone AWOL whilst in the hands of Australia Post(A.P.). Not getting very far with A.P., I contacted the company. Desiree competently took over the case. She constantly kept me updated on her dealings(frustrating for her as it was for me) with A.P. Not wanting to keep me waiting any further, she sent me my order by Express Post which I'm pleased to report arrived safely and on time. Thank you Desiree and Team!”

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Posted 3 years ago

“Love this product. Smells wonderful and has definitely helped with the odour of older urine stain from elderly cat. Product was damaged when arrived but not the fault of the Petlab sender as was well packed and labelled appropriately. I feel bad as I contacted them to advise and they immediately sent a new bottle. The rough handling was obviously at the delivery end not PetLabs.”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews