PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Brilliant. I can go into the dogs area and take a breath of fresh air instead of breathing through my mouth! 😅”

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Posted 4 years ago

“I really like the products which definitely cut the smell of the pets when they make a mess”

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Posted 4 years ago

“Great product, awesome delivery time. Any quicker it would have been pre delivery.”

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Posted 4 years ago

“I am a small family just me and my dog . But since using your products, all is good Thank you so much xx”

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Posted 4 years ago

“Pet friendly and effective cleaner. Leaves everything from floor to couches to the air clean and fresh. My kitten isn't disturbed by the smell and it is reassuring knowing it will not be harmful for my kitten. We found the Habitat spray effective on our rugs and couches as well to freshen them up and removing any odours. Easy application for a quick clean up as well to small areas. We love it!”

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Posted 4 years ago

“i am very happy with this product - i have two cats who are generally very good when it comes to using their litter box - there are still times when there are "wee" incidents & i have found petlab products to be excellent at dealing with eliminating resulting odours & more importantly the enzyme treatment discourages my cats from repeating the behaviour in the same spot - highly recommend petlab products”

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Posted 4 years ago

“Love, love, LOVE these products. Now when my pets have an accident, which is often with a skittish rescue cat, there is no need to stress. The old smelly stains are disappearing and our home smells lovely again. Keep up the great work”

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Posted 4 years ago

“Love your product. I brought the 5 liters of urine cleaner. Your price is wonderful and have passed it onto other people with puppies. A must have for any doggy household. The smell is lovely. I will definatly love to try your fake grass cleaner as I have my pups use fake grass to eliminate on outside mt laundry door and needs some TLC. So once I can afford to I will be shopping with you once again. Thankyou for wonderful products🐶”

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Posted 4 years ago

“Excellent product cant rate it highly enough. Will happily recommend this to everybody”

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Posted 4 years ago

“My artificial turf backyard has responded very well to the PetLab treatment. No more odour, surrounding pavers refreshed too. Not sure how long to leave between treatments but will definitely use again.”

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Posted 4 years ago

“Love it and it really works! Used it on an area where my male cat had sprayed years ago and it removed the smell and discolouration.”

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Posted 4 years ago

“I have been using your Enzyme Solution Stain and Odour Remover for a while now and have just placed my third order with you . I have 5 cats who often leave nasty smells around and your product is so good to help get rid of the odours.I especially like it for the little wee accidents and my ( desexed ) toms who still insist on marking their place !! Thank you for developing such a great product. Never any problems with deliveries”

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Posted 4 years ago

“At last, an Australian product! A brilliant product, that cleans like nothing else I have ever bought! And bloody hell, I have spent so much money, wasted on other products!! I will now be able to have visitors again, I’m being truthful, Petlab, cleans so well, and it has a really pleasant odour, so now when my sister asks to come visit, I can , comfortably say “ of course, any time’” no more kitty pee stains and no more pee stinks in my home!!!”

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Posted 4 years ago

“My cat has been going through a territorial stress due to other stray cats coming outside and spraying which is causing my cat to spray inside the house.Tried evrything we could find on Google , also medication given by the vet to calm him down. We used the stain and odor remover which helped in removing the scent of his pee so the frequency of spray has reduced significantly , may have to repeat a few times to get him to stop. So far a good product which doesn't intoxicate you or your house .ordered my second bottle .”

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Posted 4 years ago

“The products are incredible! We have a new 8 week old puppy who is going through toilet training (in an apartment with carpet eek!) and I purchased the starter kit with enzyme spray and healthy habitat. I was drawn to the product being 100% natural and safe for pets. I went through my enzyme spray in a week - it has a beautiful vanilla scent and IT WORKS. There have been zero stains, and being able to use the healthy habitat disinfectant makes the place feel clean again - I also use it out of the balcony to clean (this is where our pups grass patch is). I would highly recommend - and GET THE BIG BOTTLES! Fantastic products!”

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Posted 4 years ago

“My family and I appreciate your cleaning products especially the cleaning and odour eliminator for our puppy’s toilet. We originally bought the starter twin pack, and, now have just received the 5 litre bottle new order. Congratulations on running an Australian business too.”

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Posted 4 years ago

“Great product really does exactly what it says .Removes old stains as well as the new.”

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Posted 4 years ago

“PetLab solution would great for dogs but think there could be improvement for cats.. It may stop people smelling areas used by my cats but it doesn't stop them going back to area. They can still smell they have been there. Lemon Myrttle could be added to the solution for a better scent and deterrent. Nicer scent than what is being used at the moment.”

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Posted 4 years ago

“Great customer service & great product!”

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Posted 4 years ago

“A new pup started peeing on our furniture, indoor plant pots, and curtains. Then the older dog started to do the same. I tried everything to get rid of the smell in order to re-train them. This amazing enzyme product saved me from locking the dogs outdoors 24/7!!! It works immediately and my house now smells normal, the stains on couches and carpets are gone, and the dogs no longer pee in the usual areas because they can’t smell their own urine!!! Amazing!!!!!!?”

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Posted 4 years ago

PetLab is rated 4.8 based on 3,119 reviews