PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“I have nothing but praise for your products. I have yet to use the carpet shampoo but judging by the efficacy of the stain & odour remover, I'm certain it will be just as effective. Love them 💕”

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Posted 2 years ago

“I have a house full of smelly pets and boys, who don't always get their wee exactly where it's supposed to go. After using petlab products the odours in my home are reduced dramatically. Best scented urine eliminator I've used so far.”

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Posted 2 years ago

“Great to see small business family thriving. These products are top shelf and do a superior job to many others trued and smell great.”

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Posted 2 years ago

“Purchased urine stain and odour remover and also the disinfectant. Great for illiminating pet odours. Use it in the human toilets too.”

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Posted 2 years ago

“I've been using PetLab for the past two years and will still continue to use it. Highly recommend it. It's my go to for our 2year old... for those accidents every now again and for wet days when puppy doesn't wish to go outside. It's not damaging and virtually odour free. Not to mention cost effective. Than you for creating this product.”

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Posted 2 years ago

“I love the laundry detergent it leaves all of Ellie's blankets and bed smelling so nice. I even use it on my bedding as she sleeps on mine a lot of the time. Plus the enzyme and odour control is brilliant. Would highly recommend either of these products.”

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Posted 2 years ago

“Didn't realise how much of a help these products would be. We have 2 dachunds and they don't enjoy going outside when it's raining to go to the toilet. Gets rid of embarrassing smells and stains. Super happy customers”

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Posted 2 years ago

“The Turf and outdoor solution is fantastic as is the floor, rug, bed and carpet cleaning solution. I use all of mine.”

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Posted 2 years ago

“Finally a product that works on my artificial turf! No more urine smell. I’m very impressed and thrilled!”

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Posted 2 years ago

“This product is absolutely amazing! I have been looking the product which works and safe for our furbabies! So happy that we found you!!!”

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Posted 2 years ago

“Really quick postage! Products are awesome. First time puppy so accidents happen but products are EXACTLY as they claim. Easy to use, no stains or smells and the dog towel is great too.”

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Posted 2 years ago

“I love the products of Petlab, they do the job and smell fresh. I would rate the company 5 stars because of the excellent products however I believe they send a few too many promotional emails (sometimes I feel like it’s daily). Otherwise would recommend.”

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Posted 2 years ago

“I have been using pet lab for a few years now and have tried many in between but keep coming back ….great product and nothing else compares really”

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Posted 2 years ago

“Absolutely rely on PetLab for odour control and it works! I have two cats, persistently managing to overshoot litter trays or piddle next to them despite all our endeavours. This product removes all odour and leaves their space fresh and clean.”

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Posted 2 years ago

“Bought the odour eliminator and carpet cleaner to try. So impressed!! My carpets feel and look really clean (used the cleaning solution in my Bissell) - I even checked older urine stains under UV light and they were completely gone! Will definitely continue to use both these products & try the others out too.”

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Posted 2 years ago

“FANTASTIC!!!! Our artificial lawn was starting to smell a bit funky thanks to our fur baby and his friend. Once my husband treated it as per the instructions, it was so much better-no more smells and the whole area was much more pleasant. I'm sure our puppy appreciated it as well!! Can't recommend this highly enough.”

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Posted 2 years ago

“Definitely the best enzyme cleaner I've tried, no nasty smells and a great proce for the size. Would highly recommend to any new puppy owner!”

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Posted 2 years ago

“Unfortunately it didn’t work on my couch. I saturated the couch with the product, left it for a day and the urine smell didn’t go away.”

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Posted 2 years ago

Thanks so much for taking the time to leave your feedback. Sometimes with stubborn odours you may very well need multiple treatments before reaching the desired result. If you would like one of our cleaning specialists to call you and offer some tips and tricks, please do reach out to customercare@pet-lab.com.au because we are here to help!

Posted 2 years ago

“As a registered Persian breeder dealing with entire males, I was skeptical in regards to the enzyme solution. I am thrilled to say it actually works. It is a safe product to have around my queens and babies. My cleaning regime now actually feels worth the time as the product works even on stud pens. A game changer in my opinion. The smell is amazing and fresh . Thankyou”

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Posted 2 years ago

“Sometimes with 6 dogs in our household and a puppy, the deodoriser and disinfectant make a real difference. From an unbearable stench to tolerable”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,114 reviews