PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Works well. Only mistake I made was not buying the 3in1 in the first place so I made another order for it”

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Posted 2 years ago

“The only product that truly gets rid of the wee! And smells amazing. We love the stain & odour remover concentrate.”

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Posted 2 years ago

“Invested in this and to be honest I wasn’t convinced it would work….. I WAS WRONG. It is amazing and really does work. The turn around time was fast and communication is fantastic . Happy to support this company !!”

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Posted 2 years ago

“I wasn't sure how to use the product. I have an apartment with balcony. I phoned The Petlab and was advised how to use it and also I hadn't got the right product. It was so helpful to know exactly how to get the most out of the products.”

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Posted 2 years ago

“Absolutely great! We got a couple of hald used bottles from someone we bought a porch potty from and we were impressed! It's a must to keep the artificial turf clean and we have now ordered the sanitiser to use in-house... We have already shared the good news with most of our friends with pets!!! =)”

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Posted 2 years ago

“This product actually works unlike most other products.”

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Posted 2 years ago

“I bought the large microfibre door mat. It's the best door mat I have ever had. It looks good, it collects so much more dirt than ordinary rugs and you can throw it in the machine to wash. I am waiting for my second rug for my front door.”

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Posted 2 years ago

“The Products really do what they say they do, i have a child who struggles with continence and these products have been a life savour.”

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Posted 2 years ago

“After many years & lot's of $$$ I have been extremely satisfied with finding PetLab products. Thank's to advertising on Facebook. I tell all of my pet owner friends about it's great performance.”

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Posted 2 years ago

“These products are simply brilliant at removing pet accidents. Natural products, no nasties, no harm to the environment they work AND smell amazing. I highly recommend you try this.”

PetLab 5 star review on 10th January 2024

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Posted 2 years ago

“Great product. Was using another enzyme product but disliked how similar to urine it smelled. However PetLab urine remover smells oh so good. Does get rid of the pee smell and smells great at the same time.”

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Posted 2 years ago

“Hi, I’m so grateful for your product E.N. ZYME Solution Stain & Odour, I moved into a home that had previously been carpet cleaned & one room had an odour of cat wee, removalists & friends helping mentioned it too, After applying this product & fresh air once it removed most of the smell , so a second spray a week later & the room is now smelling fresh & ready for family/friends to stay in, Thanks PetLab 😃”

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Posted 2 years ago

“Have just started using these products after being owned by cats for many years and find the products fantastic.”

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Posted 2 years ago

“I was super impressed with this product my back pavers really smelled from puppy urine this product is worth every cent I will continue to buy these products you can’t lose when you’re offered a money back guarantee it speaks for itself”

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Posted 2 years ago

“Every product I have bought has exceeded my expectations. I can’t live without the laundry cleaner for the dogs bedding and blankets (they sleep on our bed and settee) and the urine stain and odour remover is so effective and useful for human children too 😅”

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Posted 2 years ago

“Very pleased to the quick response regarding my non delivery and very happy to see that the order of now on its way. Thank you for this”

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Posted 2 years ago

“My sage pussy peas out side the litter box so I used pet lab and it’s great it gets rid of odours can’t smell cat pee I’ve ordered another one I highly recommend this product”

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Posted 2 years ago

“After buying our puppy I was concerned about her little accidents leaving a mess in the house and causing permanent odours, also having a toddler hygiene was also a concern. After reading up about PetLab products and seeing the reviews I decided to try their Pet Stain and Odour Remover and the Pet Safe Disinfectant. I have to say I’m very impressed! The stain and odour remover smells pleasant, I just spray it on the area where the accident has occurred and you’d never know! The disinfectant is great too, my son has a rubber playmat that our puppy has weed on a few times and after cleaning it with the disinfectant I don’t have to worry! Would definitely recommend these products. I will be buying again and adding to my cleaning collection.”

PetLab 5 star review on 9th January 2024

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Posted 2 years ago

“With a special needs dog and a geriatric dog we get some accidents inside. I am sensitive to the smell of urine and have been looking for something to remove marks and the smell. To be honest I only tried Pet-Lab because there’s a money back option. I have been pleasantly surprised that not only has it worked to remove stains and the smell, we also have way fewer ‘incidents’ inside. I highly recommend.”

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Posted 2 years ago

“Covers up smell and quick delivery”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,114 reviews