PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you Petlab for your products. We purchased two large size doormats for our dogs, specifically to take on holiday with us, as we were not going to take their beds. The mats immediately became their go to place and bed. I was very happy with the service and packaging of the mats for postage as the large mats are heavy, delivery was very quick, even though we live rurally. Hats off to the Petlab company, they have done well to produce such great products and their customer service is top notch.”

Helpful Report

Posted 1 year ago

“I purchased the stain and odour remover and I can tell you that these products work. I have had dogs all my life and we just couldn’t find any product that gets rid of the nasty urine odours. No matter what we bought, it didn’t get rid of the smell. After using the PetLab products, for almost a month now, I can tell that it works. In fact, we have put in another order as we just love their products. You will be amazed what it does. Thank you team!”

Helpful Report

Posted 1 year ago

“PetLab 5L Urine Stain & Odour Remover Ready To Use Formula This is keeping my floors odour free and encouraging my puppy to head outside to do his business! Great news for a first time doggy mum!”

Helpful Report

Posted 1 year ago

“Loving this product so far. Very generous size bottle and it smells great. Sometimes natural products smell terrible and fake but this is amazing and is working on all the accidents from our new puppy. This will definitely be a staple product in our household.”

Helpful Report

Posted 1 year ago

“I am a first time user of this product and I love it would highly recommend it and would definitely buy again thanks so much”

Helpful Report

Posted 1 year ago

“My artificial turf was not smelling great at all. One use of Petlab turf disinfectant the smell was gone so easy to use and such quick and long lasting results. 3 weeks later and the lawn still smells great even with very hot weather.”

Helpful Report

Posted 1 year ago

“PetLab is amazing at covering the doggie urine smells especially around our front entrance door and garden area when our boarding & daycare dogs race to get outside. Highly recommended!”

Helpful Report

Posted 1 year ago

“Great products !!”

Helpful Report

Posted 1 year ago

“Absolutely am thrilled I found you guys, my cats are naughty at times and the pet lab does wonders with cleaning and the smell is so nice 😊”

Helpful Report

Posted 1 year ago

“Great scent and works wonders.”

Helpful Report

Posted 1 year ago

“We don't own a dog, however, we have 2 dogs living on our property full time, (our sons) and another visits Monday to Friday 9 - 5! (our other sons) We have synthetic turf, which is great for maintenance, but not so much with 3 dogs (all males) outdoing each other. I know everyone says this, but it is true for me also. I tried so many products, remedies and snake oils trying to get rid of the stench that wafts through our house when the doors are open. NOT ANYMORE! The enzyme and disinfectant works. I've been using these products for more than a year now, and would not change or try or experiment with anything else. This is a must! Fabulous Australian Company doing an amazing job. Keep going guys.”

Helpful Report

Posted 1 year ago

“I use E.N Zyme Solution stain and odour remover concentrate. Initially I used it to wash down a cement area that smelled of urine and it got rid of the smell. I now use it to spray the wee after the dog has been and that seems to do the trick. June”

Helpful Report

Posted 1 year ago

“Love PetLab. It does what it says it does. Will definitely be buying this again. Thank you 🙏”

Helpful Report

Posted 1 year ago

“Fantastic at getting stains out of carpets, nothing had worked other that this stuff!! Absolutely 💯 will buy again fantastic products”

Helpful Report

Posted 1 year ago

“Nothing compares to PetLab , We have tried dozens of products over the years and the quality of Petlab cannot be compared!! It’s kind on our puppies skin and 100% gets rid of the doggy smell !! Thank you PetLab for fantastic products from everyone at Magnar Cavalier King Charles Spaniels , Nothing But the Best!!”

PetLab 5 star review on 22nd January 2024

Helpful Report

Posted 1 year ago

“Great product. Smells lovely and truly works removing the stains”

Helpful Report

Posted 1 year ago

“Fantastic product, it actually does what it says. The smell is pleasant and Frenchie friendly. Customer service is on point with excellent communication.”

Helpful Report

Posted 1 year ago

“Love this product and respect a company that looks after their customers so well. I received my first order with a crack in the bottom of the bottle and so emailed them to ask what they would like me to do. They promptly sent me a brand new one to replace it. Such great service. Thanks so much.”

Helpful Report

Posted 1 year ago

“I tried the Spray but it just wasn't enough for what my carpet needed. I was sent a bottle of the Carpet shampoo and it seems to work alot better for getting deep in, it's been a couple of days and the smell is gone I'm so happy and relieved!. It also removed a makeup stain 🤍 thanks petlab”

Helpful Report

Posted 1 year ago

“I'm very pleased to discover PetLab! I have 3 mini sausage dogs, so we have many accidents inside the house. I have found a couple of spots around my house that my boy likes to go back to do his business. I have been trying to clean and steam my carpet, but it still hasn't completely removed the stain and odor. Since I used PetLab stain and odor removal, it's like a miracle! The smell and bad stain fade with just a couple of repeats. So amazing! I recommend this product and I love to try the laundry liquid to wash their blankets! Thank you!! Love also they sales all thr time😀”

Helpful Report

Posted 1 year ago

PetLab is rated 4.8 based on 3,114 reviews