PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“This product works, it is amazingly effective. I highly recommend it to anyone who is looking for something that will fix the seemingly unfixable”

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Posted 2 years ago

“Amazing product and incredible service. Very happy so far”

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Posted 2 years ago

“OK, so I was skeptical but desperate. I had older stains from one dog and a new puppy contributing to the problem. I lavishly treated the old stains with PetLab and the smell got worse.......and then the next day to my surprise it was a whole lot better. After trying lots of other products I have seen nothing this effective. Thanks PetLab.”

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Posted 2 years ago

“I bought this product hoping it would get rid of the smell of cat urine and it does not work at all masks it for a small period of time and then the smell is still there, was not worth the money I paid!!”

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Posted 2 years ago

“I ordered a 5litre container of deodoriser for my recently installed artificial turf as it was getting quite stinky from my dogs use. I remembered when I placed the order that it said I could expect delivery within a week or so. Well, 3/4 weeks had gone by...no delivery. I called to Petlab to query if my order had been dispatched and I was told it had left the facility a matter of days after my order was placed. Without hesitation or query Petlab took control and immediately organised a new order. Absolutely exceptional service. Thankyou ever so much. Certainly 5 star service.”

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Posted 2 years ago

“Great products! The Enzyme spray and carpet cleaners worked a treat on my carpets.”

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Posted 2 years ago

“The artificial turf cleaners are amazing….Ive tried everything and this is the only thing that removes the smells….very quick and easy to use and leaves a pleasant and natural odour”

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Posted 2 years ago

“These products are amazing. We have a new puppy so there are plenty of accidents. The products remove all smells and marks from our floors. Please support this wonderful Australian company. There customer service is spot on too.”

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Posted 2 years ago

“The enzyme cleaner has done a great job at cleaning our puppy’s wee. I’ve also sprayed it on the grass mats when she had them and it eliminated all odours. It has a pleasant vanilla fragrance which smells great too!”

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Posted 2 years ago

“The products are fantastic the packaging is well presented as I like to display all my products in view. It is important to me to have peace of mind that a lot of thought is put into my pets care and PetLab meet my needs.”

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Posted 2 years ago

“Great product that truly delivers on its promise. I will be ordering more!”

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Posted 2 years ago

“Excellent product for removing pet stains and smells.”

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Posted 2 years ago

“Inside accidents happen, I have been using PetLab products for a few months now. They are easy to use, do the job well and the scent is very easy to be around. Very tempting to use for freshening up a room and using on all my hard floors regardless of the nature of the spill. I love the thought of supporting Aussie made and owned. Thanks for making a winning product!!”

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Posted 2 years ago

“I love using the Healthy Habit spray when cleaning my cat litter trays and the Enzyme Solution Stain & Odour Remover is brilliant in removing urine smells from all surfaces.”

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Posted 2 years ago

“Have 2 Border Collie puppies. This product has been a life saver. I struggle with the urine smell and also the smell of other products - which often just mask the smell briefly and then it is back. This stuff really does work and eliminates the smell of wee. Now that they are toilet trained, I am using the Healthly Habitat to clean the floors of all the areas where the puppies have been and it works great. Have just ordered the detergent to wash their bedding and blankets in and am looking forward to seeing how this works as well.”

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Posted 2 years ago

“This product has worked amazingly! It got rid of all traces of cat urine from the carpet from previous renters. Amazing”

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Posted 2 years ago

“I thought I would try being very sceptical about this product as I've been taken in so many times buying things from the net. I was astonished to find this product really works. I have a dark grey carpet which furbabies vomited on. Tried everything, only to be left with a brown mark. Sprayed it with the product and blow me down it's gone. I'm recommending it to all my friends.”

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Posted 2 years ago

“Fast delivery and great smelling products. Recommended 👍”

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Posted 2 years ago

“I was a little unsure about this stuff but I am pleasantly surprised. Our 1.5 old Groodle had been marking his territory everywhere and I mean everywhere. 2.5meter long blinds were literally covered in wee, the carpets had old stains all over them! Nothing would stop him! In comes PetLab, smell is mostly gone, stains disappeared AND he’s stopped weeing in the same spots! In fact he’s stopped weeing inside as I’ve sprayed it pretty much everywhere! Some places needed extra attempts with the spray but this was months worth of marking his territory! I’m so impressed, I’ve just ordered 5L and will be giving the patio a go as well! Thank you Pet Lab!!!”

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Posted 2 years ago

“A product that genuinely works I am ordering my next bottle now”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,114 reviews