PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Excellent product - Highly recommended!”

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Posted 2 years ago

“It's a solid product and seems to do well overall. I would feedback that the odour product can leave a smell -stronger- than the original smell sometimes, that isn't too pleasant.”

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Posted 2 years ago

“Unbelievably good product. Nothing I used worked as well as this. Would no hesitate to recommend this product.”

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Posted 2 years ago

“Useless stuff”

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Posted 2 years ago

“Was sceptical at first as I’ve used many other products claiming great results only to be disappointed until now. This product really does work and lives up to its promise. Will definitely be buying more. 😁”

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Posted 2 years ago

“I like pet lab cause the are so professional”

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Posted 2 years ago

“Excellent products from an excellent business that deliver what they are supposed to do. The first time I bought products and was unsure how to use I rang and received a lengthy return call on use. Customer service is outstanding and hard to come by these days so well done!”

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Posted 2 years ago

“We took on my daughters cat that was marking in her house. He did the same at our place the smell is shocking. I've only used the product for a short time it has helped alot. He still does mark occasionally but thankfully this product reduces it”

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Posted 2 years ago

“PetLab E.N. Zyme Solution has been our saviour. Our 15 year old cat suddenly started spraying when we moved to a rental while we built our new home. None of the products we tried worked. PetLab has worked on all surfaces we have tried and it smells amazing. We just moved into our new house and have ordered the outdoor solution to treat our yard so he feels safe and secure when he goes outside too. So happy to be able to support a local small business.”

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Posted 2 years ago

“I am so happy that I have finally found a product that actually does what it states. No more smelly dog bedding 👍💜 I so wish I had found this product earlier. I use the Petlab laundry eco wash 👍 works a treat when I wash their beds and blankets ❤️ I also use the PetLab Urine Stain & Odour Remover and the Petlab Healthy Habitat Disinfectant - keeps everything smelling great between washes ❤️ Thank you so much Petlab for your amazing products 👍🙏❤️”

PetLab 5 star review on 22nd December 2023

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Posted 2 years ago

“We have a new furbaby and the first few weeks were crazy with the amount of clean ups we had to do. No matter what product we would use to clean our house still smelt like puppy pee and cleaning products all mixed together. We then found Petlab it has been a life saver. We have always tried to use chemical free within our home for years and thought we wouldn't be able with our furbaby well we were wrong. Since using Petlab our house smells like our home, so easy with clean ups like nothing ever happened no smells or chemicals not to mention all natural with disinfectant. Most importantly gentle on the whole family. We are massive fans and would recommend Petlab.”

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Posted 2 years ago

“These products are amazing they completely get rid of the smell of cat urine and I have tried many methods....the products smell lovely, don't stain material, and best of all they are an Australian company AND their products are vegan so it's a win win for the home and for animals of all kinds. Love these and I highly reccomend.”

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Posted 2 years ago

“Some of cleaning products i have used on pee stains which helps the carpet a lot just need to get owner of dogs to use it as well not to wipe it up first with cloth”

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Posted 2 years ago

“My old dog was incontinent. I had the carpets professionally cleaned and deodorised which helped a little but the smell was still there (I can't smell it but others can. I used one bottle PetLab and have ordered two more so at the moment it is still a work in process which I hope will work”

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Posted 2 years ago

“This is the best pet stain and odour remover I have ever used. I was blown away at how easy the stains came out of the carpet and mattress from our cats. No residual odour remaining. I will be recommending this to everyone I know.”

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Posted 2 years ago

“Great product highly recommend and the smell is beautiful leaves everything fresh”

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Posted 2 years ago

“Combining the enzyme remover and deodoriser has kept our artificial grass and timer deck smelling fresh and clean!”

PetLab 5 star review on 19th December 2023

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Posted 2 years ago

“I like the products as have purchased previously however I am still waiting for my order after 3 weeks. I have contacted the customer service through email twice and still haven’t even had a response. Very disappointed.”

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Posted 2 years ago

“We just had a litter of puppies so our whole house smelled of wee-soaked newspaper. Added to that, we have fake grass outside. We got some 3-in-1 and boom! You'd never know we even had pets. And it lasts with the fake grass too, even after rain. Great product, quick delivery - I won't use anything else.”

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Posted 2 years ago

“I have the Urine Stain & Odour Remover + Healthy Habitat Disinfectant and Eco Laundry Liquid which have all been godsends. They do an amazing job, smell fantastic and are eco friendly. The customer service is also exemplary. I'm so glad I discovered The Petlab, it's been a life changer.”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,114 reviews