PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This stuff works but my yard was bad absolutely stunk the fist lot didn't kill the smell so second lot worked so thank you and I would recommend this product”

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Posted 11 months ago

“Love, love your product, will certainly be buying again, I was really astonished with the results.”

PetLab 5 star review on 29th January 2025

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Posted 11 months ago

“I am extremely happy with PetLab products, which I've found to be the best on the Australian market. They prevent cats returning to mark the same spot, which is the acid test. Clearly they work to remove all traces of urine. Don't waste your money on trial and error. Just go straight to PetLab.”

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Posted 11 months ago

“I purchased the petlab doormat. Unfortunately after two washes the backing ripped. Upon contacting the company they have sent me a replacement at no cost. Many thanks for their attention to fixing this problem.”

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Posted 11 months ago

Thank you Mary, we hope you enjoy your new mat and appreciate your support!

Posted 11 months ago

“Great product, smells great! Really helps when puppy has those little accidents during toilet training.”

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Posted 11 months ago

“Very happy with the value for money from the Enzyme Cleaner and Disinfectant starter pack that I purchased. It works so well I’ve already bought another one - pup was FIXATED on peeing on a particular floor tile in my apartment (why?) but after treating with both of these products, the tile is now safe!”

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Posted 11 months ago

“I recommend the carpet shampoo, it's kills most of the smell but takes a few applications.”

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Posted 11 months ago

“A Huge relief! After accidentally leaving our dog inside the house one night, we discovered a urine stain. After many tries to eliminate odour I purchased some of this product and it eliminated the problem! I am still finding out ways to use it to help around the house. So happy to have found this product.”

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Posted 11 months ago

“These rugs are great, so much less dirt in the house, and our good boy loves them. Another one is on the way!”

PetLab 5 star review on 26th January 2025

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Posted 11 months ago

“I do not wish to revise”

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Posted 11 months ago

“I’m very happy with the product. It cleaned up the stain and smell very nicely.”

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Posted 11 months ago

“Excellent product made house smell fresh”

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Posted 11 months ago

“This has been amazing, We have 3 dogs and it has helped to remove all odour. Very impressed with how it worked and how simple it was.”

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Posted 11 months ago

“A work colleague put me onto PetLab when I got my first puppy. The E.N. Zyme Solution was a godsend and saved my carpets in the property I was renting. The company that steam cleaned those carpets even commented on how clean they were! Now that I have a second puppy who is proving very challenging to toilet train, it once again has become my most used product in the house. I also use the Eco Laundry Liquid to clean their beds, blankets and toys. I just purchased the Outdoor Turf Disinfectant for my new rental property. I will continue to add to my PetLab collection!”

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Posted 11 months ago

“Product seems to be working. No more puddles in forbidden areas. Quick delivery of product.”

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Posted 11 months ago

“The product works really well. Most of all it leaves a pleasant fragrance and not a harsh smell like similar products. Thank you.”

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Posted 11 months ago

“I have 2 x muddy paws mats. One inside the back-door & one outside. They're great for my puppy who loves her puppy pool & digging holes. It stops those muddy paws walking through the house.”

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Posted 11 months ago

“We have been using both the disinfectant and odour remover for 3 years and absolutely love them! You cannot see where our dog has toileted on our artificial grass and there is no lingering aromas. Absolutely recommend.”

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Posted 11 months ago

“Have 2 dogs who wee inside , tried lots of other products that didn't get rid of the urine smell, PetLab removes the smell completely, my dog's still wee inside but the more I use the product the seeing is reducing.”

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Posted 11 months ago

“Awesome product. Great to support a small Aussie business and product.”

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Posted 11 months ago

PetLab is rated 4.8 based on 3,106 reviews