PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Spray leaves a lovely fragrance and my rug is working well to keep mud etc off the floors”

Helpful Report

Posted 11 months ago

“Have recently had artificial turf installed and have used Petlab products from day one. As I own a beagle, I wanted a product that would keep the nasty smells away and detour my dog from doing #1’s & 2’s on the turf. Believe me it works!! As it gives off an amazing scent, he finds other places to go and do it! I would recommend this product without hesitation”

PetLab 5 star review on 6th February 2025

Helpful Report

Posted 11 months ago

“All PetLab products work extremely well with odours and remove all stains . I also use the products for every day cleaning of house . Thank you PetLab”

Helpful Report

Posted 11 months ago

“Amazing products. I have bought the spray for inside and outside the house and could not recommend it enough. Gets rid of the smell straight away.”

Helpful Report

Posted 11 months ago

“We have 3 dogs and use the laundry liquid, the pee smell remover, and just recently tried the vanilla spray. All are fabulous. They remove doggy odours and initially leave a nice smell and then magically leaves the house smelling fresh. No chemical smells at all. Highly recommended and great customer service too.”

Helpful Report

Posted 11 months ago

“Works wonders on artificial turf, love the clean fresh smell and ease of use. Love the fact it’s natural and you are dealing with real people.”

Helpful Report

Posted 11 months ago

“The spray smells amazing and definetly gets rid of urine and poo smells. Handy for anyone with pups or even young families. I also use to spray the toilet. Win, win! 🏆”

Helpful Report

Posted 11 months ago

“Wow! What a great product! I cautiously entered the PetLab world by only buying the Outdoor/Turf Disinfectant and a Grubby Paw Doormat. The Outdoor Disinfectant has all but eliminated the smell and problem of dogs peeing on the outdoor furniture legs. And the mat is loved by both dogs and has kept my floors cleaner. Both products have lived up to the blog and more. Thankyou for developing such an amazing product! I'm ready to purchase for the 3rd time in just over a month...”

Helpful Report

Posted 11 months ago

“I’m always a little hesitant when it comes to ordering products online especially not being able to physically view the item but this experience was wonderful. Easy to order. Great communication. Looks great and does all that it promises. So good I bought a second mat. Very happy customer!!”

Helpful Report

Posted 11 months ago

“This stuff really works. Using in cat litter area and immediately the smells are gone. Wish I had used this products years ago.”

Helpful Report

Posted 11 months ago

“Great dog mat, love how it doesn't slip around on our timber floors.”

Helpful Report

Posted 11 months ago

“My artificial grass was becoming unbearable with the smell from a build of dog urine. I used the Petlab products and it has made an incredible difference, completly eliminating the previous odours.”

Helpful Report

Posted 11 months ago

“Absolutely love the floor mats - we bought one initially to scope out their quality and now I’ve lost count how many I’ve purchased since - they are beyond exceptional I have them at every door - great grip for safety for pets and human guests, captures dirt like nothing else and keeps the house super duper clean - Petlab is my first go to now for everything for our pets for our home!”

Helpful Report

Posted 11 months ago

“Bought the floor spray and it smells divine and works a treat!”

Helpful Report

Posted 11 months ago

“It smells lovely It really do the job Thank you so much for all your efforts”

Helpful Report

Posted 11 months ago

“Love your products, we have an elderly dog who is having the odd accident, but this gives me peace of mind that we can clean it up and our house smells amazing. Highly recommend 🙂”

Helpful Report

Posted 11 months ago

“I’ve been using these products for a few months now, and they’ve really reduced the chances of my dogs returning to the same spots! It gives me peace of mind knowing that if an accident happens, it’s not the end of the world. I’ll definitely keep purchasing!”

Helpful Report

Posted 11 months ago

“I always love to help a aussie small buisness . I found Petlab to be very quick in deliveries i love love the dog mat and it really does collect dirt from us n the dog n cats.Very easy to order n quick delivery.”

Helpful Report

Posted 11 months ago

“Awesome product! It smells great and works exactly as it states on the label. Our old girl use to have an excited pee problem 🤦🏻‍♀️ and I’ve used it all through the house now and also on the couch and I can’t smell any animal smells! We have just adopted a new fur baby Rosie and have used this for her accidents as we toilet train and it really is great and works, 5 out 5 paws here!! 🐶”

PetLab 5 star review on 30th January 2025

Helpful Report

Posted 11 months ago

“We have 2 Doxiepoos (Dachshund x poodle) and recently added 2 more dachshund’s due to our daughter’s house getting stuck by a large tree they are with us for 3-6 months until house is repaired 4 male dogs = pee , pee and more pee -enter our saviour Petlab eradicated the urine smell from all the areas the doggies visit we had gone through the A-Z of commercial and homemade products and remedies with little to zero success that is until we got onto Petlab its the real deal , it’s bloody brilliant & we couldn’t be happier with results.”

Helpful Report

Posted 11 months ago

PetLab is rated 4.8 based on 3,106 reviews