PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“New puppy is taking a long time training. The concentrate made it so that I could have a bottle made up in several locations”

Helpful Report

Posted 3 years ago

“Good company prompt service, the product just didne work.”

Helpful Report

Posted 3 years ago

“Simple to use.100% removed the smell of cat urine from carpet in the back of car (wagon). Took 2 applications, after diluting 25mls into a 500nl spray bottle and still half of the spray bottle left. Couldn't be happier.”

Helpful Report

Posted 3 years ago

“Very happy with the pet-safe disinfectant I ordered and have reordered this week.”

Helpful Report

Posted 3 years ago

“I emailed cancelling my delivery & I have an email saying order is on its way. I canceled due to financial difficulties & now you’ve made a bad situation worse by not stopping the transaction like requested”

Helpful Report

Posted 3 years ago

“Really good product and I love that it’s a concentrate. quick delivery.”

Helpful Report

Posted 3 years ago

“Really good product and I love that it’s a concentrate. quick delivery.”

Helpful Report

Posted 3 years ago

“Very happy so far with product”

Helpful Report

Posted 3 years ago

“Good communication and delivery time.”

Helpful Report

Posted 3 years ago

“Excellent product. My ancient 19.5 year old Bengal has frequent accidents on the pavers in our outdoor area and I've tried just about everything trying to get rid of the smell. My daughter recommended Petlab and I've got to say it's brilliant! No more smell even though I couldn't really flush the pavers first as recommended...I just sprayed on liberally after wiping over with a damp paper towel. I've just bought the 5 litre bottle now after starting with the 1 litre. Thank you Petlab, you've saved my sanity and given me back my sweet smelling laundry and outdoor room!”

Helpful Report

Posted 3 years ago

“All PetLab cleaning products are truly amazing! But my favourite would have to be the 3-in-1 disinfectant spray, it doesn’t harm your furniture, smells divine and is so easy to use. You simply spray and leave it without even having to wipe it up! And most importantly, I love knowing I’m using products that won’t harm my pup. Thanks PetLab for all your incredible products.”

Helpful Report

Posted 3 years ago

“It doesn't work 😕 my dog and cats keep going back to the same spot even after cleaning it and sparying it all with your products”

Helpful Report

Posted 3 years ago

“The PetLab Urine Stain Odour Remover is amazing. We have been able to remove urine odours and stains from carpet that we were considering replacing. As a foster carer for dogs, pet stains and smells are inevitable but this product works like magic. I am so glad I came across it!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I’m so glad I bought this product as it really helps with the urine smell on the artificial grass”

Helpful Report

Posted 3 years ago

“This is so far the best product I have ever use. I used to purchased those products from Coles n Wollies, they are cheaper but just waste of Money because it doesn’t help me with my problems at all. I really like their odour and stain remove products, my house finally smell good again since I start using this product 🤩”

Helpful Report

Posted 3 years ago

“Excellent service, prompt despatch and delivery. Excellent quality product. Will be purchasing more”

Helpful Report

Posted 3 years ago

“At last something that actually works”

Helpful Report

Posted 3 years ago

“I feel the product is a bit disappointing. I used it on cat urine and followed the instructions on the bottle and also sought extra assistance by email however I can still smell the urine”

Helpful Report

Posted 3 years ago

“Love their product, can't find better.”

Helpful Report

Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews