PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“I have searched everywhere for a product to help with my fur babies accidental messes, nothing has ever completely and permanently removed the smell until I discovered PetLab, I will never buy any other product again.”

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Posted 3 years ago

“I like the smell it has but it doesn't last for very long and it only takes the dog smell away for a very short time as well I have to use it 3 times a day and I only have a 12 week old puppy.”

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Posted 3 years ago

“Excellent easy to use products, that doesn't harm pets. Leaves everything smelling fresh. Very happy repeat customer.”

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Posted 3 years ago

“Did not prevent our dog urinating on the mat”

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Posted 3 years ago

“With 2 little puppies in the house, PetLab has been a SAVIOUR!!! Seriously, it takes away the scent of wee, and is so easy to use. Couldn't live without it. Thankfully our puppies are learning to wee outside, but every now and then they have an accident, so .. it's PETLAB to the rescue.”

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Posted 3 years ago

“Shammy towel - live by the beach and pup a regular swimmer - works well to rub down before coming back inside - will probs order another😊 Quick response between order and delivery; easy ordering 👏👏”

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Posted 3 years ago

“Great product and eco-friendly and it works!”

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Posted 3 years ago

“I have bought every product from pet lab, even a door mat. I have two old fur babies and sometimes they’re on their own while I work and therefore there’s wee wee on the towels I leave for them to go on. These products are absolutely fantastic and we also have the fake lawn one, also fantastic! I can’t speak more highly of pet lab as rarely, do you find a company with products that do what they say they do! Well done and huge thanks to you all for the wonderful products that REALLY WORK. I congratulate you all and thank you very much. Catherine Lange. WA”

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Posted 3 years ago

“Everything I've bought from Petlab has been brilliant. I've even got my vet on to it!”

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Posted 3 years ago

“I think Your product has changed smell isn’t as strong And I do not understand why the concentrate makes 6 litres and your already made up One is 5 litres wouldn’t it make sence to have it 6 litres I think It’s 5 so your customers only get 5”

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Posted 3 years ago

“Our front yard smelt like a zoo. 3 dogs on artificial turf. Pheweeee. Not anymore. Petlab works. I recommend it to every home with a dog. Fabulous product, highly recommend.”

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Posted 3 years ago

“I have been using your product for some time. It is excellent. I have rag doll cat and am using your products for him. Thank you.”

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Posted 3 years ago

“Fantastic product, you won't be disappointed!!”

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Posted 3 years ago

“Great company to deal with FANTASTIC products 💯”

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Posted 3 years ago

“I can say only one thing.....IMPRESSIVE!!! I have bought many similar items for pet stores and noe of the, worked. I was sceptical about PetLab, but this stuff really works just like that. The one litre spray bottle is perfect for my needs. Love it. Thank you PetLab.”

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Posted 3 years ago

“PetLab worked wonders at our rental property. It removed stains off concrete and removed the odour with one treatment. Highly recommend and won't hesitate to purchase again.”

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Posted 3 years ago

“The mat is waterproof as advertised. However, the threads pull really easily, so after only a couple of weeks of use the mats have lots of loose and pulled threads. Still functions but a bit unsightly.”

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Posted 3 years ago

“Great product I use it all the time and will continue to. Just wish there was something in it to stop them from peeing on the rug.”

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Posted 3 years ago

“Love your products,however happy ro re order when getting low with out getting constant reminders.* only have a few cats,so still plenty of produc left,washing liquid will be next on the list again, Regards Leigh”

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Posted 3 years ago

“Best spot , odour & stain remover ever. Our home is a glorified dog house , they all love to mark , especially the granddogs. Easy & effective, have recommended to many. Thankyou PetLab 😊”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews