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PetLab Reviews

4.8 Rating 3,119 Reviews
95 %
of reviewers recommend PetLab
4.8
Based on 3,119 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
PetLab 5 star review on 6th December 2025
"Annette Henson"
PetLab 5 star review on 6th December 2025
"Annette Henson"
PetLab 5 star review on 13th October 2025
Judith Taylor
PetLab 5 star review on 15th September 2025
B Wallis
PetLab 5 star review on 12th September 2025
Melanie
PetLab 5 star review on 9th September 2025
Debra Boland
PetLab 5 star review on 4th September 2025
Jules
313
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Works 100% , smells beautiful.. I use every where.. Fantastic product...
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Posted 3 years ago
Happy, healthy pup and happy healthy home! We came across PetLab when our pup first joined our family and we are so genuinely pleased to have found something Australian-made, organic, non-toxic, and eco-friendly that works brilliantly.
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Posted 3 years ago
Very happy with service and the product. Have two small senior dogs and I use the stain and odour remover on my balcony. (Occasional accident on carpet too). It does remove stains and best of all no doggie odour in my apartment or balcony.😁
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Posted 3 years ago
I've tried many brands in the market and all I can say is PETLAB you are outstanding. 🏆Hey guys If you want results try Petlab it works from the word go. Don't waste your time trying other products this is the King of all doggy smell neutralisers. Love my Petlab thank you a customer for life xx Dee Keragreen Australia
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Posted 3 years ago
I've been using PetLab products for the last few years and have found it outdoes any cleaning product for animal, kids and just about any accidents on carpets floors concrete and my artificial lawn . I've used it as a pretreatment for washing stains off clothes and it does a good job on armpit stains too on business shirts. A pre treatment for carpet cleaning it beats the carpet spotters hands down. The outdoor disinfectant cleaner helps with odurs eminatiing from our artificial lawn. Thanks PetLab for your awesome products
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Posted 3 years ago
PetLab products are truly second to none....I am so impressed. I have tried many different artificial turf cleansers and odour reducing substances .. PetLab is just fabulous. Works so well. It is also great to spray on our outdoor pergola areas and if needed for those occasional indoor accidents. I also wish to share my recent experience with the PetLab team as I was so impressed. My last order had leaked during transit, which I emailed to let them know, as the delivery company had taken out of the box, wrapped in plastic (which was full of liquid) with a notice of what had occurred. PetLab were very apologetic and resent my order straightaway. Top rate service, top rated product. I fully recommend the products and the company in all aspects. And it is safe for our 2 fur kids. Well done PetLab. Keep up the great work.
Helpful Report
Posted 3 years ago
PetLab products are truly second to none....I am so impressed. I have tried many different artificial turf cleansers and odour reducing substances .. PetLab is just fabulous. Works so well. It is also great to spray on our outdoor pergola areas and if needed for those occasional indoor accidents. I also wish to share my recent experience with the PetLab team as I was so impressed. My last order had leaked during transit, which I emailed to let them know, as the delivery company had taken out of the box, wrapped in plastic (which was full of liquid) with a notice of what had occurred. PetLab were very apologetic and resent my order straightaway. Top rate service, top rated product. I fully recommend the products and the company in all aspects. And it is safe for our 2 fur kids. Well done PetLab. Keep up the great work.
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Posted 3 years ago
So happy I discovered your products as I was using expensive Pet Shop bought cleaning products which didn’t actually work and smelt awful. Petlab products smell great and work beautifully.
PetLab 5 star review on 4th September 2022
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Posted 3 years ago
I've tried many brands in the market and all I can say is PETLAB you are outstanding. 🏆Hey guys If you want results try Petlab it works from the word go. Don't waste your time trying other products this is the King of all doggy smell neutralisers. Love my Petlab thank you a customer for life xx Dee Keragreen Australia
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Posted 3 years ago
Thank goodness for PetLab! We wouldn’t be without the PetLab enzyme cleaner and outdoor turf spray. I love that they are delivered so quickly and that they come in a concentrate, which means they take up less space and have a smaller environmental footprint.
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Posted 3 years ago
I absolutely love the E.N.ZYME Solution and Healthy Habit Disinfectant. Our dogs live inside and use an artificial grass mat system which before I began using these products smelled consistently. Now everything smells clean and fresh with the previous ammonia smell gone for around 2 weeks between cleans. I love these products and wouldn't use anything else!! They are worth every cent, with ordering and delivery so quick and easy.
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Posted 3 years ago
This product is AMAZING. My room no longer smell's like cat urine. I highly recommend you give this a go, you won't be disappointed.
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Posted 3 years ago
I love these products so good on my floors and carpet if I get an accident from my furbabies. Also great on fake grass to keep it clean and refreshed. 5 ⭐️ ⭐️⭐️⭐️⭐️
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Posted 3 years ago
I have tried other products on my synthetic grass, and they have not taken the urine smell out of the grass, I looked on line and found pet lab, I have a female pug, it’s hard to see where she goes to pee, I just spray over the area, and smell gone, very happy with this product and will keep on buying in the future.
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Posted 3 years ago
Fabulous products at great prices. Quick delivery and top customer service. Highly recommended
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Posted 3 years ago
I have purchased a few products and they are all fantastic. I have three big dogs that live inside and out and these products help get rid of the doggy smell in the bedding and also accidents on the carpet it helps get the smell out. I spray floor and walls where my daughters dogs visit and sometimes mark the wall. So spraying and leaving to dry stops my dogs from marking. Great products. Give them ago. Will love em.
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Posted 3 years ago
I love these products so good on my floors and carpet if I get an accident from my furbabies. Also great on fake grass to keep it clean and refreshed. 5 ⭐️ ⭐️⭐️⭐️⭐️
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Posted 3 years ago
I've used PetLab for over a year and all the products are fantastic. It's easy to order, deliveries are very prompt. I would have no worries in recommending PetLab to anyone.
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Posted 3 years ago
Our front yard smelt like a zoo. 3 dogs on our artificial lawn! Yuk. Not anymore though. PetLab products make sure the smell is gone. Don't know what we'd have done. So glad we found this product, and now recommend it to everyone who owns a dog.
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Posted 3 years ago
My first purchase from The Petlab was a couple of grubby paw mats. Loved them so much that I bought a couple more. I want to purchase another large mat but they are out of stock :( The mats have made a huge difference. My dogs come bounding through the doggy door and I have no hope with getting them to stand for 30 seconds on the mats. However, there has been a vast improvement with the amount of muddy pawprints and dirt that comes into the house. I'm also very impressed with the small mat under one of my dog's bowls. She sticks her whole snout into the water and drools it everywhere. I always have a towel handy for mop-ups, but I don't use it half the time now because the mat soaks up most of it. Happy Days!! So then I decided to purchase the E.N. Zyme stain and odour remover plus the Happy Habitat disinfectant. They couldn't have arrived at a better time because just 2 days after receiving them, one of my dogs (pictured) has developed an incontinence issue (soon to be checked out). Scout had been sleeping on my bed and had an accident. It went straight through the faux mink blanket and through my duvet to the under sheet. Ermagerd!!! This happened late in the afternoon. So I got to work with the stain and odour remover. Followed the instructions and allowed to air dry under a ceiling fan for a few hours until I had to finish it off in the dryer. Good as new and smelling very lush. Couldn't be happier. It happened again a few days later on my son's bed. The same routine and as good as new. I've yet to need the disinfectant spray but fully intend on replacing all my household disinfectants with the Happy Habitat. Biggest bonus is that they're plant-derived and safe for the environment (as well as your furbabies). Thank you thank you thank you The Petlab.
PetLab 5 star review on 4th September 2022 PetLab 5 star review on 4th September 2022
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Posted 3 years ago
PetLab is rated 4.8 based on 3,119 reviews