PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“This is a great product. I would definetly purchase again. It feels good to support a small business.”

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Posted 3 years ago

“Loving this product, it does everything it says it does, the Subtle fragrance is pleasant without being over powering I will buy again”

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Posted 3 years ago

“0 STARS if I could! This product does NOT work and left my carpet smelling worse than before. After multiple emails to the company they stopped responding as I stated the website says money back guarantee if it doesn’t work which it didn’t. DESPICABLE customer service, do not waste your time and money on this SCAM!”

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Posted 3 years ago

Hi Tatiana, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Odour remover is the best I have ever purchased , I have had pets all my life, and this is the best ever.”

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Posted 3 years ago

“didn't deter dog from peeing on carpet”

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Posted 3 years ago

“Just what I needed. Has lifted the smells from the kittens in the carpet. Thanks and was worth the coin.”

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Posted 3 years ago

“This is the best product and l will continue buy it. We don't smell dog urine since l have been using, thank you.”

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Posted 3 years ago

“It does its job. Prompt delivery”

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Posted 3 years ago

“Love it and certainly makes a difference as keeps my fake grass looking good and dog smell free. would be lost without it. Thanks PetLab.”

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Posted 3 years ago

“Your product did not work used as directed and repeated about 10 times and I can still smell a strong cat urine smell”

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Posted 3 years ago

Hi Michelle, Thanks for your feedback, we appreciate you taking the time to leave us a comment. There are always variables that can effect the results, and that's why we're here to help. Please feel free to contact our customercare@pet-lab.com.au team who can further advise on how to achieve desired results. Take Care!

Posted 2 years ago

“Good service and prompt delivery”

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Posted 3 years ago

“Have followed instructions and repeated using the whole 5L bottle and the smell is still not great to what I was expecting.”

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Posted 3 years ago

“Pretty awesome way to keep the house clean, remove odours and have a happy pup😊”

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Posted 3 years ago

“Recently bought PetLab PLUS™ 300ml Urine Stain & Odour Remover Super. I’ve tried everything to stop my kitty from peeing and pooping outside her litter tray. It’s been going on for 4 weeks! I bought a second litter tray, tried moving it elsewhere, bought other similar products with no result, doggie floor pads, disinfectant, you name it, we tried it. Petlab plus worked from day one. Unbelievable. It has a neutral smell for people. It’s easy to dilute. It delivers what it promises. Thank you!!”

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Posted 3 years ago

“Does a good job. Our dog does not do her thing on the places we spray it on”

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Posted 3 years ago

“I wasn’t happy with the product but decided to keep it rather than send it back. I then got sent another even though I emailed to cancel my order they still charged me & sent it out,”

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Posted 3 years ago

“12/10. 5 stars. This product is bloody amazing. I have 5 cats and 2 dogs . I get alot of poop and vomit stains, but this spray legit removes all the stains!! I've purchased this product twice so far, and will continue to do so. Very happy gal.”

PetLab 5 star review on 7th October 2022

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Posted 3 years ago

“It is really great controlling the smell on our artificial grass. It would be good if the bottles could be labelled 1 and 2 which would make it easier to use.”

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Posted 3 years ago

“Absolutely love these products just wish yous made bigger bottles like 5lt bottles . Definitely going to be buying regularly as not only good for the dogs messes but the hole house 😁 highly recommended to anyone with animals or not smells and cleans like a breeze ❤❤❤ this product. Please make into 5lt bottles so it can cover me for atlest 2 wks as I use it for everything, reminds me I better order some more 😁😁😁😁”

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Posted 3 years ago

“Excellent!! Only thing that actually works! Will be ordering more very soon, helping with our stray Tom cat problem x”

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Posted 3 years ago

PetLab is rated 4.8 based on 3,119 reviews