PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“Great business to deal with, honest in their dealings I had with them. Order was delivered quickly, no fuss, easy to navigate around the system. The dog mat I ordered was true to the picture and with the current wet weather we have been having, the mat has been a life saver with the wet muddy paws.”

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Posted 1 month ago

So grateful for your feedback! x

Posted 1 month ago

“Hi Tyron/Team This is the second time I've purchased the artifical turf/outdoor disinfectant and it's the best yet! I can't remember writing a review when I first purchased (sorry, should have!), but after having bought a pet store spray for $30+, which was just like a detergent, then I bought your product, it's amazing! It last long and works! I use it on outdoor tiles and fake grass in my courtyard! I would highly recommend! Thanks Ashlee”

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Posted 2 months ago

“Highly recommended. I’ve used the general cleaner, enzymatic cleaner and carpet shampoo and all of them are brilliant. Will definitely repurchase and continue using these great products.”

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Posted 2 months ago

“We have a chocolate labrador that had allergy issues and consistently smells. The petlab laundry liquid works a treat on her bedding. I had tried multiple ways to help eliminate the odour and this worked better than expected.”

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Posted 2 months ago

“We have 5 dogs and 4 cats, i have always searched for a product to get rid of the animal smell and thank god to Petlab i have finally succeeded”

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Posted 2 months ago

“After trying all the "recommended" methods to clean and disinfect around the house ( 2 pups and a senior dog) to no avail, i found these products. Within 2 days all smells and marks were gone, within a week the Accidents stopped, could not recommend any more highly, works better for less than what the "experts" suggest.”

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Posted 2 months ago

“I use the detergent as well as spray as my dog leaves smells. Her bed is hard to wash so I use the mint spray which has enzymes killing bacteria and I always wash her bedding with detergent, only using a bit as it will do the job. I recently bought the orthopaedic bed but haven’t used it as yet.”

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Posted 2 months ago

“Great company!”

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Posted 2 months ago

“My house no longer smells like a pet motel. It's a great stain remover. I am very satisfied. I have repurchased multiple times and will continue to do so. Amazing products! Well done.”

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Posted 2 months ago

“Product didn’t work on urine smell so I have wasted almost $100.”

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Posted 2 months ago

Oh no, we’re really sorry to hear that 💚 That’s definitely not the experience we want for you. Sometimes stubborn odours, especially old or deep-set ones need a slightly different approach, and we’d really love the chance to help you get the results you expected. Could you please DM or email customercare@pet-lab.com.au with what surface you were treating and which product you used? Our team can walk you through a quick troubleshooting plan — and if it still doesn’t work as it should, we’ll make it right under our 45-day satisfaction guarantee 🐾✨

Posted 2 months ago

“We use the outdoor/turf disinfectant concentrate and stain and odour remover for our artificial grass outdoors. Coco our maltipoo tends to like to relieve herself in the same spot. Both the products are really effective and have 100% helped eliminate odour and overall hygiene in the area particularly when you live in a hot climate. I would highly recommend as I have tried off the shelf products and they dont' work. Supporting a small Australian business is another reason to buy local.”

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Posted 2 months ago

“It’s a perfect product. It is really does a great job. I am very happy and will buy it again and again.”

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Posted 2 months ago

“I find all the products amazing (and we have most of what pet lab offers in our house). Delivery is so quick also. We recently purchased the mop set and that is so good getting into all the small low spaces for a good clean. Love the healthy habitat disinfectant.”

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Posted 2 months ago

“Amazing results! It’s the best I have ever bought. Urine spray and carpet shampoo removed the terrible odour and stains. I highly recommend Pet Lab products”

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Posted 2 months ago

“I highly recommend this Petlab and the products provided. They are efficient and follow up on orders.The products arrived quickly and take away pets odours. It make the house smells fresh and clean. I have used most of their products and are very satisfied.”

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Posted 2 months ago

“We would not be without PetLab products because they work. I have been using the laundry wash for over 12 months to ensure our Lab’s bedding, floor rugs and furniture covers are kept clean and free of doggy smells. Any clothing that comes in regular contact with her eg dressing gowns and blankets, also get the treatment. We have the carpet cleaner that works just as well and the room deodoriser. I have recently bought these products for my son who has a young dog as well as a newborn infant as they appear very child friendly in terms of ingredients.”

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Posted 2 months ago

“Have a new pup in an apartment. Love the Petlab urine odour spray to deter him from hotspots , and love the habitat spray for my tiles. Quick spray an mop each day.. no odours , clean paws inside. Have subscribed for future orders. Love your products.”

PetLab 5 star review on 10th November 2025

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Posted 2 months ago

“We run a rescue and use the products regularly, having some dogs come in that are not trained. We love having a product that is delivered to us and works so well.”

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Posted 2 months ago

“Love the mats so much I am buying more keeps the dirt from being tracked in so well.”

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Posted 2 months ago

“I thought it would get rid of the all dog hair of clothes it removed some but not all & I like the fresh scent & it's all natural no nasties can even used for my laundry needs not just the dog bed and toys etc”

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Posted 2 months ago

PetLab is rated 4.8 based on 3,106 reviews