PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.79

4.8 Rating 2,653 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,653 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I ordered the pet mats with paw prints love the color and it helps with the foot traffic I saw how it holds the dirt onto the mats. I also love the mint spray to help the doggy smell. I am happy with all of my purchases and quick delivery”

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Posted 2 months ago

“I have been pleasantly surprised with the Pet Lab products I purchased. I particularly like the E.N.Zyme Stain & Odour Remover. The light vanilla spray is not cloying & does not affect my cats. Who usually run a mile when they see me with a spray bottle! It definitely removes odour, anyone with cats & litter trays, knows no matter how much you clean the trays etc there is always a leftover smell. This spray removes the odours without having everyone in the household chocking on the spray fumes. I also bought the Healthy Habitiat spray & use it after hosing out the garage & the litter trays. I am hoping to buy the air fresheners next as a more general household deodoriser spray. Thanks Pet Lab for developing these products. My 5 cats & I are enjoying a much more pleasant smelling house now. KR”

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Posted 2 months ago

“We’ve got a 2 year old Goldie and lab and have struggled with our turf smell for a while. We’ve tried the old vinegar and baking soda which barely makes a difference, the smell either stays, goes away for a little while and then comes back. Sometimes coming back stronger. Used the turf disinfectant and odour Spray on Sunday, it’s been a whole week and the backyard smells great! The dogs didn’t have an issue with it and continue to use the turf. Good value for money! Will definitely order again once it finishes!”

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Posted 2 months ago

“We have 2 lovable Westies and we have artificial grass, we have tried different products to help remove the unpleasant smell of urine without much success. Then I happened to see the Petlab advertisement and read they are a family owned business, there products are plant based, and there reviews were very positive. So I purchased the Petlab Outdoor/Turf Disinfectant, the delivery was fast and WOW it works. Thanks so much Petlab.😀”

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Posted 2 months ago

“Thank goodness for Pet Lab. We recently started a renovation on a 100 year old property that unfortunately had numerous cats & dogs living in the rooms. The smell was unbearable. We ripped out all the carpet and used Pet Lab on all the floorboards and the smell is disappearing. Looks like we'll be able to save our 100 year old floors!”

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Posted 2 months ago

“I have tried many cleaning products to try and clean up my dogs urine and poos off my carpet and to remove the stink of the urine but with no luck and it was driving me crazy as l have spent many $$$$s . When I found out about the PetLab products l thought what the hell I will give it a shot . When my products arrived I sprayed it on a urine stain and I couldn’t believe how the stain just disappeared!! Absolutely amazing and I wouldn’t go back to any other cleaning agents . I am more than pleased !! Congratulations PetLab your product really does work. Thank you very much !!!!”

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Posted 2 months ago

“Exceptional service & products for parents of fur- babies!”

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Posted 2 months ago

“I purchased the E.N zyme solution and stain and odour remover , it has not gotten the odour of cat urine off my lounge and it has not deterred my cat from weeing on my other lounge , so I am a bit disappointed with it.”

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Posted 2 months ago

“Fantastic product. My cats are very happy. Smells fantastic It’s worth not having toxic cleaning products. Thanks Guys”

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Posted 2 months ago

“Petlab has saved my house! We have a male cavoodle that marks almost anything in sight. Nothing i tried could truly eliminate the odor, infact, it almost was making it worse. The smell was preventing is from enjoying our outdoor areas and giving me anxiety that visitors would think my house smelled of dog pee! Petlab works, your only regret is that you didn't try it sooner!”

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Posted 2 months ago

“We’ve put our grubby door mat in the back of our Subaru. Great for catching the water and sand after a trip to the beach, as well as providing a non slip surface for our dog. Love, love love this product.”

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Posted 2 months ago

“I used Petlab a couple of years ago with an older dog who was losing control. It was very effective and definitely worked to remove all odours . We now have a new puppy and Petlab has been a life saver . It totally removes all traces and prevents repeat accidents , plus it smells fabulous .”

PetLab 5 star review on 24th February 2025

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Posted 2 months ago

“I am happy with the cleaners and deoderisers. I am not happy that I order carpet shampoo and asked where would i buy the single or twin tanks referred to in the instructions. I have not received a real reply only a suggestion that indicates that I may mean a machine of some kind. This was certainly not indicated in the rndown on the product. Please advise.”

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Posted 2 months ago

“Great products for a piddly pup still learning toilet training!”

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Posted 2 months ago

“Love the mat it’s proven to be so beneficial for both my dashies but more importantly it has helped with cleaning my tiles … I don’t have to wipe their feet now especially living on property. My little girl loves to lay on it anytime because it’s so soft .. the delivery time between ordering was also good and I just love to support Australian business”

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Posted 2 months ago

“Very happy with the product and will definitely be a return customer.”

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Posted 2 months ago

“your en zime liquid is very good. a couple of my pets are"a bit dirtbaggy" so these products of yours help to do away with both smell and stain. well done!”

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Posted 2 months ago

“Absolutely LOVE these products. The grubby paws mat is incredible. Leaves my home of one dog and 3 cats always smelling clean and fresh.”

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Posted 2 months ago

“Purchased the artificial grass broom. So happy it’s easy to use very light to manage .”

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Posted 2 months ago

“I've been hsing other carpet shampoo for years but recently got a dog so thought I'd give it a whirl. It smells amazing and I've just now done my lounge and bedrooms after pup spewed. It looks amazing I couldn't stop there I kept going and it looks amazing!!! The truf spray worked a treat too was sick of washing the artificial grass because other brands only masked the smell but i have a super sensi4ve nose and could still smell it till this stuff!”

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Posted 2 months ago

PetLab is rated 4.8 based on 2,653 reviews