PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.81

4.8 Rating 3,119 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“We use the PetLab PLUS™ 300ml Artificial Grass / Outdoor Area Super Concentrate Duo Pack on our artificial grass and back patio it is amazing Petlab is the only product we use outside now. Nothing can beat it.”

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Posted 2 years ago

“Cannot tell you how much I love PetLab products! I regret not finding it when I first got my pup, it’d be really useful for me! I’m using both sprays (urine enzyme and healthy habitat) daily to refresh and keep the environment clean and odour free. It also makes me feel relax as it’s all natural and pet friendly! I have been repurchasing some refills now :)”

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Posted 2 years ago

“My very first order has proved to be great hence my current order which is now to be ongoing- thank you!”

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Posted 2 years ago

“I have three products so far and they are amazing. My elderly, anxious cat has a lot of accidents and PetLab has been a saviour, I wish I'd found them sooner and not wasted money on trying out others. Customer service is also refreshingly faultless.”

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Posted 2 years ago

“The urine and stain remover and the Disinfectant spray are the best product we ever used! They actually worked and doesn’t discolour the carpet! Highly recommend!”

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Posted 2 years ago

“The best stuff ever. I use it for inside accidents and outside when cleaning my sheeps bedding”

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Posted 2 years ago

“This cleaner def lifted the stubborn urine smell from the jute rug in our rental. I’m retracting a star because it didn’t really remove the stains. I’m yet to try it on another fabric though.”

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Posted 2 years ago

“Love this product. I have both dogs and cats and it kills smell brilliantly. Highly recommend”

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Posted 2 years ago

“Works great on synthetic grass”

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Posted 2 years ago

“Loving the PetLab Stain and Odour Remover. I look after small dogs while their family is on Holiday. I realised, the odour from the dogs had gone and stains were easy to remove. I recommend this PetLab to anyone.”

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Posted 2 years ago

“Other similar products don't compare Pet Labs. Our artificial turf is at our entrance and our golden retriever likes to use it as his wee spot, making it smell unbearable at times. Pet labs products help to eliminate it and prevent it from coming back.”

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Posted 2 years ago

“Really happy with this product! Works really well...definitely gets rid of those bad smells”

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Posted 2 years ago

“This stuff works! Zero odour and zero stains left behind. My couches look new again because it works on old stains too.”

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Posted 2 years ago

“The best pet cleaning products on the market!”

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Posted 2 years ago

“I initially purchased this product for my daughter as she has artificial grass on her balcony that was smelling terrible, and it worked a treat. So I purchased the products for stains and turf and my doggo’s like to use the grass pad and my decking. No more stains on my deck, even the old ones are gone. Brilliant stuff, totally worth it.”

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Posted 2 years ago

“Love love love the Enzyme Urine remover - we have both a new puppy, a naughty teen dachsund and an old cat with digestive issues ... this product is amazing to apply after soaking up with absorbent towel - urine / sloppy number twos / vomit - and I've even found it great to remove smell and stains if you find a little landmine a few days / weeks later! Unlike other products used before - this product removes the 'attractant' smell - preventing other dogs marking the spot again after you have cleaned it up. Really rate this product - Thank you!”

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Posted 2 years ago

“Was so surprised it worked! The dog wee smell had been in the carpet for a long time. The smell went on first use but I resprayed again to be sure. This is about the 10th product I have used so was very sceptical!!! You proved me wrong and I am so happy. Thankyou”

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Posted 2 years ago

“Awesome stuff, definitely does work.”

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Posted 2 years ago

“Couldn’t be happier with these products. Not only does it eliminate all traces of smell, but also leaves a pleasant after scent.”

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Posted 2 years ago

“Thanks for the great product, it’s wonderful. Smells great no more urine smells. I’ve tried many products over the years with all our family dogs and the PetLab Urine Stain & Odour Remover won't disappoint.”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,119 reviews