PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,107 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“Pet Lab thankyou for your wonderful products they have been wonderful and do what you promised. I feel so confident now that our house doesn't have doggy smell and it's nice and fresh.”

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Posted 1 year ago

“I struggled to keep my artificial turf clean and not smelling like cat urine as my cat has a favourite “spot”. I was thrilled to learn about PetLab’s Outdoor/Turf Disinfectant. I decided to give it a go and am pleased to say that sitting outside is no longer unpleasant. It is quick and easy to use! What’s more, is Tyrone supplies a “How to” video so you get it right. Thanks PetLab - you saved our outdoors.”

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Posted 1 year ago

“The products are awesome. I am very happy with the products”

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Posted 1 year ago

“I've only been using eco laundry liquid for a short time, and I've used alot of things to get rid of dog smell so I was sceptical. This product has been amazing!! I've washed dog towels,blankets and dog coats and not dog smell after wash!”

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Posted 1 year ago

“PetLab is the only product that removed the urine smell from the carpet from our puppy! Absolutely amazing!!”

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Posted 1 year ago

“Fantastic stuff! House smells great and I know it’s clean.”

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Posted 1 year ago

“I found the premixed pet urine odour remover better than the concentrate but still a great product that keeps my synthetic grass looking and smelling great.”

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Posted 1 year ago

“Highly recommend. Product does what it says. Having a new puppy meant lots of accidents. I have been using the stain and odour remover on problem areas which has deterred my pup from weeing on that area. Also used the carpet cleaner which freshened the carpets and removed the smell. Great products.”

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Posted 1 year ago

“We love how well this removes the odour and everything thing smells fresh and clean after using it”

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Posted 1 year ago

“This stuff works! It got rid of the doggo smell on my couch blankets in 1 wash.”

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Posted 1 year ago

“Odur and Stain remover enzyme is a amazing product smells great and really works tried so many and this is the only one that actually worked”

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Posted 1 year ago

“out of all the products i’ve used, i highly recommend petlab”

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Posted 1 year ago

“First time we bought pet lab odour remover and it worked wonderfully. Thank you.”

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Posted 1 year ago

“Would highly recommend these products .We have a 13 year old toy poodle who sometimes has accidents on carpet ...I must say I freak out when she started having accidents o the carpet..then I found Pet Lab..I now use the Carpet cleaner and the spray ..it has saved me on the stress no stains or smells left..told my daughters as they have dogs as well. Good on you guys for inventing an Australian product for pet accidents”

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Posted 1 year ago

“Absolute best product I’ve ever used .. thankyou so so much”

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Posted 1 year ago

“The enzyme spray has not helped us at all, our dog just still goes back and wee’s in the same area even after cleaning and spraying.”

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Posted 1 year ago

Hi Libby, sorry to hear this!! I hope that you were able to get in touch with us so we could further assist you! It is important to note; PetLab isn't a deterrent or repellent—it's a powerful cleaning solution. Our enzyme formula targets and eliminates odours right at the source by breaking down and digesting the uric acid crystals that cause those nasty smells. While removing these odours can help prevent your pet from returning to the same spot, sometimes the problem is behavioural, and a bit more training might be needed particularly if your training a pup.

Posted 9 months ago

“Get rid of pet smells works really well when your babies have an accident”

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Posted 1 year ago

“I recently received my delivery of PetLab Eco Laundry Liquid. Makes a big difference to the freshness of my dog bedding. so easy to add to wash for that fresh feeling. Great product”

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Posted 1 year ago

“Fantastic product, will definitely purchase again.”

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Posted 1 year ago

“Love all these products particularly the Healthy Habit Disinfectant which I now use universally as my go to cleaning product. Not only does it clean beautifully, smell amazing - its safe for dogs. I also wash my precious Ruggable rugs with the carpet cleaner, does a magnificent job. Best of all the Urine and Stain remover has stopped my male dog from marking in the house. Highly highly recommend these products! ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,107 reviews