PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,114 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,114 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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“This product is liquid gold! I have 4 dogs including one new puppy and accidents happen. This stuff allows all the odours and stains to just disappear. 100% recommend this to anyone ❤️”

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Posted 2 years ago

“Have bought this product for the second time, it really does what it says it is fabulous”

PetLab 5 star review on 3rd December 2023

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Posted 2 years ago

“Love this product”

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Posted 2 years ago

“Before purchase I was a little unsure of this product would work and to my amazement it actually does what is advertised it does. One spray on the area and the odour and stain is gone. Have just ordered the carpet shampoo excited to give this ago. Have now set up auto dispatch. Thanks PetLab”

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Posted 2 years ago

“the last 2 years I used your product it was great but this year for some reason it is not as good to get rid of the smell nothing at home has changed at all”

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Posted 2 years ago

Hi Maria, Thanks for taking the time to leave us feedback, as we take this very seriously. We have not changed formulas, however if it is in reference to a particular batch purchased, we will happily take it back and see if there is something that has gone wrong. Please kindly email customer care about arranging this. customercare@pet-lab.com.au

Posted 2 years ago

“I just wanted to let you know that I still have not received my last order from mid November. Money has gone from account and did have message to say it was delayed but if not here by 4th to chase it up! Really like this stuff Thanks Kay”

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Posted 2 years ago

“Best product !!! My puppy was going on our deck to do all his business. But ever since i started using the urine & odour remover he now only goes to the grass! Yay !! Happy with product 😊”

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Posted 2 years ago

“I used Pet lab on our artificial outdoor grass area that our dog uses frequently to pee on. I had tried vinegar and water which was such an effort soaking first with water and again after spraying the vinegar. Plus it wasn't a pleasant smell. Very happy I tried petlab. It works. The smell is gone and the petlab solution is pleasant smelling. You need to respray obviously but it's a very effective solution to the urine smelling fake grass!”

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Posted 2 years ago

“Living in an apartment, my dogs were relieving themselves inside, especially on rainy days despite having a dog door to the large balcony. Furniture, carpets, rugs and the wooden floor ruined and stinky. I used the enzyme cleaner to mop my floors and spray the furniture. The next morning- nothing. No accidents. So I sprayed the outside near the doors, to see if that would deter them going right in front. And it did. I watched one of my dogs sniff and look at me funny, then she moved to a more appropriate spot. I still have to occasional accident, but they are small and I use the enzyme spay to clean the area. 100% recommended. I have even told colleagues and they have put in their order. I’m going to try the carpet shampoo next and order more enzyme solution. When I come home from work and open the front door, I’m no longer greeted by the stench of wee.”

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Posted 2 years ago

“Good products that do what they claim. Saves time and effort cleaning up after little accidents and leaves the yard smelling clean and fresh”

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Posted 2 years ago

“I use the Eco Laundry Liquid for my little wolf’s bed and our couch cover. It gets rid of the dog smell which normal detergents couldn’t do. My dog is not irritated by the smell after washing the covers as well, he used to be so annoyed when I wash his bed with normal detergent. Highly recommended.”

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Posted 2 years ago

“removes the stain and odor and only leaves a baby powdery scent which is ly favorite!”

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Posted 2 years ago

“We have used the outdoor spray on imitation grass and pavers once last week 22/11/23. We don’t seem to be getting the very strong odour pre use and will re spray again . 8/12/23 Have Re sprayed and find that the smell of urine has gone. Will have to get another bottle.”

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Posted 2 years ago

“These products actually work and are simply economical to use. I tried the products from major pet outlets but I found Petlab was same price on line and performance was superior so why shop elsewhere.”

PetLab 5 star review on 28th November 2023

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Posted 2 years ago

“We are currently in the early stages of toilet training our pup and we are so glad to have found your products!! Stains and odours really do disappear and we are just left with a pleasant scent. Also, great to know that it is pet and child friendly. Highly recommended!”

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Posted 2 years ago

“It's the best purchase I have ever made my 6 month old puppy is no longer having accidents inside and I am no longer stressing about the smell in my carpets as pet lab spray has eliminated all odours thankyou so much i will be a life long customer”

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Posted 2 years ago

“Love the ENZYME SOLUTION Stain and Odour Remover. I have an 8 month old Jack Russell and he is pretty good but sometimes his aim is out on the absorbent pee pads. Thank goodness for your product”

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Posted 2 years ago

“Customer service is very prompt and all products are very well priced. The items we have bought seem to work very well and easy to use.”

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Posted 2 years ago

“Really great product! Works really well on deep carpet stains and helps with odour. I use the Healthy Habitat as a general household cleaner on hard surfaces and a deodoriser around my dogs bed area between washes. I use the E.N.ZYME spray for any pet accidents on the carpet. This really works, especially if you use it correctly. No scrubbing or anything! It helps with stains and odours really well. Although my dog is house trained it's really good to have these 2 products on hand just in case. Plus it can be used for any type of stain, not just pet related. I'm onto my second purchase and I won't be trying any other pet cleaning products.”

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Posted 2 years ago

“Great smelling and works very well.”

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Posted 2 years ago

PetLab is rated 4.8 based on 3,114 reviews