PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,113 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“The perfect product! I’ve been on the hunt since my 1.5yo lab moved in for something to conquer smelly wees. I wanted something that wasn’t chemical heavy, removed all smells not just cover them up and that would break the bank! Without a yard or grass area, our small balcony is her bathroom. As soon as she does a wee, I spray the concrete and any smell is gone. It’s reduced the need for me to wash and scrub it down after every wee. Also the service from PerLab is incredible! Highly recommend and have given samples to friends to covert them!”

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Posted 1 year ago

“Hi, I’m very happy with my products would highly recommend them we have artificial turf so I’ll be ordering that soon.Very happy customer 😊”

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Posted 1 year ago

“We have a fairly big artificial turf lawn that our dog frequents. We’ve tried many different treatments to get rid of the smell, but not one has worked as well as PetLab! I used the combination of the urine and stain remover and the super concentrate. I saw results on the first application and for a very soiled lawn, that says a lot! I love that you’re ethical in your make and purpose, it’s icing on the cake. I’ve got the subscribe button and hoping that consistency over the next few months will meaning term results. Keep up the great work!”

PetLab 5 star review on 16th February 2024

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Posted 1 year ago

“I do sincerely think this product is the best I’ve ever used and would not hesitate to recommend to friends which I have already done”

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Posted 1 year ago

“I have tried the products and we have 3 dogs and look after other peoples dog and our house smells fresh. I have ordered again and this time I am trying the laundry detergent”

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Posted 1 year ago

“Purchased the grubby paw mat & loved it so much we purchased another not long after! Highly recommend.”

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Posted 1 year ago

“A bit sceptical at first, but rather desperate so gave this a go. Took quite a few applications over a few days, but it was quite a large area and had been left overly long. Our lovely kitty (not) had taken to using our walk-in wardrobe carpeted space as her toilet, while we were on holidays. We didn't realise the smell was so bad as both of us had lost smell after bouts of Covid! While the carpet colour has not been restored, the smell has most definitely gone. I did find you had to douse liberally, and work the spray into the fibres for it to really 'get down to business'. Very glad I bought the ready-to-use and the concentrate, so always a supply on hand!”

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Posted 1 year ago

“Excellent product and service. I bought Healthy Habitat and E.N.Zyme solution and I don’t know how I survived without them before especially now my chihuahuas puppy has discovered his hormones and is peeing on autopilot. 😂 Until de-sexing time, these producers are a life saver and I suspect they will continue to be into the future.”

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Posted 1 year ago

“I purchased the laundry detergent as I have dog bedding and towels etc, this stuff works, no more doggy odours. :)”

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Posted 1 year ago

“This product is AMAZING!!!! My daughter recommended it to me after she had used it on her cats urine stain on carpet, I was sceptical if I'd get the results I wanted but it really works. I am ecstatic about now and recommend it to anyone who listens. 5 Stars from me ⭐⭐⭐⭐⭐”

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Posted 1 year ago

“My pets love to do their business inside. I have tried all different hacks but the smell just stayed. I tried Petlab and I will not be purchasing anything else. Love this product and it works.”

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Posted 1 year ago

“This product is amazing i would recommend anyone with a pet to give it a shot”

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Posted 1 year ago

“Great quality, exactly as ordered, quick post. Highly recommended.”

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Posted 1 year ago

“After trying a few products on my artificial turf I now only use Petlab. I own a grooming salon and have lots of doggies wee in the yard, this definitely keeps the smell at bay. Great product.”

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Posted 1 year ago

“Ordered enzyme concentrate for artificial grass to remove smell Great product, works well to remove smell for a long while, many thanks”

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Posted 1 year ago

“Excellent product made out washing smell fresher and it also cleans the washing machine as well great product highly recommend”

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Posted 1 year ago

“This is not the first time I have used these products & having 5 Dachshund sometimes they have accidents & forget to go outside & pet lab products are the best products I have used.”

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Posted 1 year ago

“Great product really works on removing the smell about to order more”

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Posted 1 year ago

“These guys know what they're doing. I have gone back to buy the odour and stain remover time and time again. . My cat gets anxious when I have to leave for a few days even tho I've a room mate who has two cats of their own. I spray around where I know she's 'left her scent' before plus spray basic perimeters of each room. Happy to say I now come home to no issues :)”

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Posted 1 year ago

“I put up with that wee smell from the fake grass toilet my dog uses. On Facebook I saw that Petlab sells something you can spray to omit the odour. I didnt hold out much hope really. But I can not believe it. No smell. At all You just rinse everything and spray it on. Smells fresh. I live in an apartment so the neighbours are happy too without the stench”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,113 reviews