PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,113 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“We now have a best smelling entrance to our house. The fake turf can get pretty pongy with our dog peeing in the same spot all the time. These products eradicate it and leaves a nice smell instead.”

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Posted 1 year ago

“Lovely subtle smell and works really well on both hard surfaces and carpet.”

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Posted 1 year ago

“It’s great have a product that works but also leaves a decent smell afterwards - other products leave a smell almost as bad as the urine! Also happy to know it’s Australian made”

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Posted 1 year ago

“fantastic product’s awesome customer service & delivery.. soo happy found products that get rid of the horrible dog smell”

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Posted 1 year ago

“So far so good. my cat is not peeing in the same places as before. I will keep on using this product. Nothing i had tried before had worked.”

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Posted 1 year ago

“The stain that I purchased your product to remove is still there. The odor is masked by the product. I would appreciate your advice regarding how I might remove the stain caused by cat wee on woollen carpet. Sue Aldrich”

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Posted 1 year ago

“Really good and effective product. I used it on a tile area that my puppy always went to toilet on. He has stopped going there. You do need a lot of product though so I'm going to have to buy some more. Allow at least 2 weeks for shipping.”

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Posted 1 year ago

“I love the Pet Lab products I’ve purchased that keep my house stain & odour free. I no longer fret when stains or pet marks happen. I just reach for the stain & odour remover, the disinfectant and I also use the carpet shampooing product. I also have purchased the throw rug and the wet paw rug. All brilliant products! Thanks Petlab. 🙏🏼”

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Posted 1 year ago

“Petlab is by far the best product I've tried for my pet odours...it truly does what it claims to do and I will continue purchasing and using this product instead of wasting money on other brands. Very happy with the results.”

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Posted 1 year ago

“Fantastic products and have now ordered the carpet shampoo because I am so impressed”

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Posted 1 year ago

“The Petlab range is a fabulous product for those pet accidents both indoors and outside areas. Particularly effective on our artificial grass. The odour remover and disinfectant are very effective. I also use Healthy Habitat disinfectant cleaner and it is very good. These products are by far the best I have found. Always appreciate prompt delivery, great pricing and exceptional customer service. Thank you to The Petlab team!”

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Posted 1 year ago

“Great products & prompt delivery & affordable prices.”

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Posted 1 year ago

“A bit disappointed that hasn’t deterred my cat from peeing in same spot. However it certainly takes away the smell!!”

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Posted 1 year ago

“The product is perfect. We have 2 Dobermans and the pet spray takes away all dog smell from inside and outs the home. It also stopped them peeing in a certain spot. Delivery time was quick also.”

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Posted 1 year ago

“love how the product leaves a great smell no more dog pee smell”

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Posted 1 year ago

“ABSOLUTE MUST 💯 HAVE AT ALL TIMES!! Since discovering Petlab, I NEED it on hand to keep my home n yard smelling sweet. I make sure I never run out!! You need to go GLOBAL so all my friends o.seas can experience the joy of Petlab! AWESOME PRODUCT!!”

PetLab 5 star review on 22nd February 2024

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Posted 1 year ago

“I do like the product didn't work as well as i thought as puppy did go back a few times but does make the house smell so much more I will keep using it and will purchase more .it is so much better than any other brands I've used good work pet lab for making a safe product for us to use”

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Posted 1 year ago

“Completely removes mark and smell. Very happy”

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Posted 1 year ago

“This stuff really works!! So glad I got it!”

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Posted 1 year ago

“Pet-Lab we love you. A product that works, does what it claims and leaves our house with a positive fragrance. We love our pets, however, they do leave some interesting parcels or fluid surprises. Your product and a little wipe cleans that surprize clean away. Thank you.”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,113 reviews