PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,113 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“These products are amazing!”

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Posted 1 year ago

“I am a whippet breeder using fake grass, with adults and litters of puppies, I can have up to 20 whippets in my property. The house training always has its challenges, especially with the transition to the carpeted upstairs level. I used many professional products through the years but was astonished with the quality of PetLab. So easy to use, saving me so much time as it is more efficient and applied less often. Outdoor/turf disinfectant is perfect for our fake grass. I use Healthy Habitat for the dog enclosure and all hard floors. The Stain and Odour Remover saved a very expensive rug I have upstairs, I thought it was lost after trying so many products, nothing removed the smell until I sprayed it with PetLab. Thank you for saving my rug and helping us maintain a safe clean environment for our youngest puppies.”

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Posted 1 year ago

“100% love this product. The way it takes care of odours and is safe for the environment is amazing. Happily recommend to all my friends with dogs”

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Posted 1 year ago

“We have purchased several of the PetLab products including the urine stain, disinfectant & laundry detergent. All are fantastic. The urine stain product is particularly effective in treating stains while all the other products we have tried failed. We will continue to purchase these products. Well done PetLab!”

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Posted 1 year ago

“Their products are easy to use with simple to follow instructions and they work!!”

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Posted 1 year ago

“This is the ONLY carpet cleaner that actually works when you have a new puppy!”

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Posted 1 year ago

“Back to buy more, this washing liquid is the best I have ever come across,leaves dog bedding and blankets smelling just devine washing machine as well.Highly recommend”

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Posted 1 year ago

“After tirelessly searching for a solution to clean the artificial grass our puppy used as his toilet, we stumbled upon Petlab Solutions online. Months of frustration trying to find something effective in stores finally came to an end. Encouraged by the glowing reviews, we decided to give it a shot – and we're thrilled we did! Petlab's two-step system is not only easy to use but also incredibly effective. It's a relief to have finally found a product that lives up to its promises. Our artificial grass looks and smells clean, and we no longer have to worry about stubborn odours or stains. Thank you, Petlab, for developing a cleaning solution that works! You've made our lives much easier and our pup's play area much cleaner. We'll be recommending your products to fellow pet owners. Keep up the great work!”

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Posted 1 year ago

“Only early days yet but it seems to be working. Not totally convinced yet, as I’ve use just about everything on the market to get rid of cat wee smell, they seem to last 1-4 weeks then the smell comes back, So I’ll give it another month then review again. But 1 thing for sure service and postage was easy and quick.”

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Posted 1 year ago

“Really great product, leaves my laminate and carpet floors smelling fresh, clean and stain free. Definitely purchasing again.”

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Posted 1 year ago

“We have dogs and live in a property which is fully paved / concrete, which is a problem especially in summer. We used a lot of different products and still battled to get rid of the urine smell. Then we discovered Petlab and couldn't be happier with the results. It totally eliminates the smell and we couldn't be happier. We highly recommend this product. Thanks Petlab!”

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Posted 1 year ago

“This was my second order and again I had the product I ordered within the week of ordering ! I live rural in Tasmania so not in a major city . I will be re-ordering again soon Very happy customer”

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Posted 1 year ago

“I use the Urine stain and Odour Remover regularly on my back porch to eliminate dog urine odour. The odour remover works beautifully and leaves its own delightful scent.”

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Posted 1 year ago

“I would highly recommend this product is it work really well”

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Posted 1 year ago

“It was with trepadition that I purchased the Pet laundry detergent from Pet Lab. I was pleasantly surprised with how well it cleaned the Pet washing. The laundry came up so clean and smelt great as well. Great Product.”

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Posted 1 year ago

“Love the new broom from PetLab. It works so well on my carpet brushing off the dogs hairs. Will definitely recommend to others. I also use the Healthy Habits to remove odour from my carpet and pet beds.”

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Posted 1 year ago

“Excellent customer service on top of a great product. Love the smell and it really does get rid of the lingering cat pee odour.”

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Posted 1 year ago

“Have been using PetLab products for about 2 weeks now.Gunther has only had a couple of mishaps since using the products… my carpet is loving the products and so am I…”

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Posted 1 year ago

“I have only been a pup parent for a week, but so far, PetLab products have been absolutely a lifeline!”

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Posted 1 year ago

“We have a section of artificial turf for our new pup to use as a toilet in an enclosed area on concrete and use pee pads under it. The area was getting a musty smell even though we washed and dried it regularly. Since using the outdoor turf cleaner and stain and odour remover that is no longer an issue. The turf dries out quicker and we also use it on the concrete. Highly recommended. Glad we found this The concentrate goes a long way.”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,113 reviews