PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,113 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,113 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

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English

“I can’t thank you enough for such an amazing product. We got a puppy towards the end of our lease. We had fake grass in our courtyard and even in the short time it was hard to eliminate the smell. Until I found Pet Lab. Almost instantly removing all odours. Highly recommend!”

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Posted 1 year ago

“Works really well on the smell will be buying again”

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Posted 1 year ago

“Great product, I will be buying it again.”

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Posted 1 year ago

“I love the mat it’s really soft and works we with muddy feet 4 legged and 2 legged”

PetLab 5 star review on 20th February 2024

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Posted 1 year ago

“I have been buying Petlab enzyme solution, stain and odour remover for the last year, and I think it’s absolutely amazing, smells great and works a treat😊”

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Posted 1 year ago

“Very happy with PetLab my first experience with your brand have tried many but nothing worked. I live in a unit with carpet .”

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Posted 1 year ago

“I really love this product! It definitely took away the dog smells that were driving me crazy. I have only tried the 2 of the product but now I'm keen to try them all.”

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Posted 1 year ago

“This product is absolutely amazing. I read previous reviews and like most products that say they are great, I was dubious. Our cat decided to pee on the carpet after being scared by some small dogs that we were minding - and then kept going back to that spot! We tried everything - expensive products from pet stores - even bought a carpet cleaner and specialised pet products to get rid of the smell - nothing worked. I sprayed this product on the carpet and the smell was gone within minutes - the cat has not been back. I then tried it on our dogs bed - the cover is removable and washable, but the foam insert isn't - and with 2 large dogs (that the cat isn't worried about!) - the smell nearly knocked us out and I'm having to buy expensive inserts all the time. I sprayed both sides with this amazing product and the smell was gone instantly. Two weeks later and the bed is still like new. I am absolutely astounded and won't buy anything else.”

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Posted 1 year ago

“Great products. Works great & leaves our house & the carpet shampoo keeps our carpets clean & smelling fantastic. Highly recommend everybody with fur babies to give them a try 🙂”

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Posted 1 year ago

“I purchased the Pet Lab carpet shampoo and my carpets come up really clean and they smell so fresh. I also use it to clean my sofa.”

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Posted 1 year ago

“with a nww puppy we have found these products to be very good”

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Posted 1 year ago

“I have purchased a couple times now the Pet Lab washing machine liquid, it is fantastic to get that 'doggy' smell' out of Tiger's bedding. And it seems to get rid of the doggy hair as well. Wouldnt buy any other brand”

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Posted 1 year ago

“Turf cleaner is amazing. Have tried so many different products to get the smell out of synthetic turf with not much luck. The pet lab product is amazing and it works !! no more stinky smelling turf. Absolutely love it and definitely recommend!”

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Posted 1 year ago

“Pet lab does what it said it would.”

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Posted 1 year ago

“Cant figure out where to leave this review so messaged it. I have a four seater chaise charcoal black velvet lounge that is only a year old. It was in a space where we do not sit and we had a new kitten that decided it was her toilet spot, unbeknownst to me! When I found the source of the smell after a week or so I was mortified. It was so set in and even though I cleaned it with every google thing I could find it was still present. I then had the lounge professionally cleaned, it seemed to work but humid days it crept back and then finally just remained. I did this twice. I messaged pet lab after ordering the large bottle for any help applying and they replied back quickly but urged me to do a spot test on the colour. I told them it was my last resort and I feel it would need to be thrown out. I saturated about 4litres into the seating letting it sink in and left to dry. I do not know what magic this in but it has worked! Fresh as and I waited a few weeks before sending this in case it just masked it. But it has completely worked. Worth the hype, worth the money! Thank you Pet-Lab”

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Posted 1 year ago

“Quick postage and responsive service. Product isn't too perfumed, and seems to work, but needed few applications on upholstry”

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Posted 1 year ago

“I’ve been meaning to write a review for ages . We have three dogs at home at the moment and fake grass . We have tried lots of different products to stop the smell in the summer but wow we hit the jackpot when we found your product. Not only does it smell lovely but it does exactly what it says . I have also recently found out what a fantastic stain remover it is as of course I didn’t read it all the first time . I can 100 per cent recommend this to dog owners , and I everyone else as well . Miracle worker . Thank you”

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Posted 1 year ago

“the enzyme solution stain and odour remover is so much better than other competitors! it helps to takes the stress out of our cat's mishaps and actually smells nice! we will definitely order again, and always keep some on hand”

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Posted 1 year ago

“Tried everything but nothing eliminated the smell! Even professional carpet cleaning failed! Then I discovered Pet Lab and OMG it actually does work. Thanks guys for a marvellous product”

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Posted 1 year ago

“The urine and stain remover really does work. Especially on the carpet. I have even gotten old stains out with it. I do recommend it for this and also just as a refresher before vacuuming.”

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Posted 1 year ago

PetLab is rated 4.8 based on 3,113 reviews