PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.80

4.8 Rating 3,106 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 3,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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PetLab 5 star review on 6th December 2025

313

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The cleaning products does the job, the scent is quite pleasant. If there was one thing to improve, it would be the spray nozzle quality. One of mine doesnt spray well . Also it doesnt tighten well onto the bottle, I've had the nozzle slip off and the liquid spill. It was a waste.”

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Posted 4 years ago

“PetLab solution would great for dogs but think there could be improvement for cats.. It may stop people smelling areas used by my cats but it doesn't stop them going back to area. They can still smell they have been there. Lemon Myrttle could be added to the solution for a better scent and deterrent. Nicer scent than what is being used at the moment.”

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Posted 4 years ago

“It works. Ordering more.”

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Posted 4 years ago

“it works really well but to be honest i need to read how to do it again do not seem to be having the success that others are having but i just purchased more so willing to learn thanks from keep trying ha ha”

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Posted 4 years ago

“I'm currently looking after a couple of unsexed male dwarf rabbits and if you know about rabbits, they can be very territorial. They release a very obvious odour that is very hard to get out. Although it hasn't completely taken the smell away, its the only product that has helped the most without giving me a chemical headache.”

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Posted 4 years ago

“I find your product fantastic they really do work. Keep up the great work”

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Posted 4 years ago

“Excellent product. 👏👏👏”

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Posted 4 years ago

“functionality of product works very well. personally i find the floral scent a bit overwhelming”

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Posted 4 years ago

“Love the natural ingredients and the smell of the products. A little disappointed with the stain remover though. Doesn't work as well as I thought it would.”

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Posted 4 years ago

Hi Elizabeth, We are sorry to hear that the Stain and Odour Remover hasn't been as successful as you would have hoped. The application is highly important for optimal results, if you would expert advice, please contact us on customercare@pet-lab.com.au, or visit our how-to-use page on-line.

Posted 4 years ago

“Hi love your products however sent an email a week ago to ask which is best product to use on hard floors as a wash . But no answer !!!”

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Posted 4 years ago

Hi Kim, We are sincerely apologetic if we have missed your email some how, we're always here to help. If you're needing advice still on your hardwood floors, please kindly resend the correspondence to our customercare@pet-lab.com.au and we will get one of our cleaning experts onto this ASAP!

Posted 4 years ago

PetLab is rated 4.8 based on 3,106 reviews