Petalina Ltd Reviews

Name: Petalina Ltd
Address: 55 Ashley Road, Epsom
Rating: 4.93

4.9 Rating 1,179 Reviews

99 %

of reviewers recommend Petalina Ltd

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Phone:

01372 722239

Email:

help@petalinadolls.co.uk

Location:

55 Ashley Road
Epsom
KT18 5BN

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Petalina Ltd 5 star review on 5th February 2018

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Petalina I like the choice on your website and I know I can rely on quality. I am an occasional collector of dolls and I am sure I will buy from you again.”

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Posted 8 years ago

Thank you so much for your review of Petalina. We are pleased you like our website and thrilled you may return. Kind Regards Cate

Posted 8 years ago

“After my purchase I had a follow up question which was answered thoroughly and promptly -”

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Posted 8 years ago

Thank you for your review of Petalina. We are pleased we could assist. Kind Regards Cate

Posted 8 years ago

“Good products. Good service.”

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Posted 8 years ago

Thank you for your review. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“Petalina provided excellent service for my purchase, which was shipped internationally. Perfect packing and lovely doll!!!!”

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Posted 8 years ago

Thank you so much Sarah for your review of Petalina. We are so pleased to hear your doll arrived safely. We appreciate your custom. Kind Regards Cate

Posted 8 years ago

“I have ordered lots from Petalina and always get a great service. Cate is always honest about the products and they are always received promptly.”

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Posted 8 years ago

Thankyou so much Lisa for your review. We appreciate having you as a customer. Kind Regards Cate

Posted 8 years ago

“Good service for a great product. Thanks”

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Posted 8 years ago

Thankyou David for your review of Petalina. We are glad you were pleased. Kind Regards Cate

Posted 8 years ago

“Lovely doll, arrived promptly, in great condition. Thank you”

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Posted 8 years ago

Thank you very much for taking the time to write us a review. We always appreciate feedback. Kind Regards Cate

Posted 8 years ago

“Beautiful doll! Fast delivery Can't fault the service! XxX ^v^🕸”

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Posted 8 years ago

Thank you so much for reviewing Petalina for us. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“The customer service at Petalina was exceptional. I had a question before making my first purchase and Cate herself replied promptly to my inquiry, reserved the doll for me (it was the last one they had) before I even made my payment. I felt I was given exceptional personalized customer service. I was kept updated with the super fast shipping to the US. The doll prices are super competitive and for European dolls especially, you can't beat Petalina's prices even with shipping costs. I will be a repeat customer for sure!! I loved my Sylvia Natterer doll Smilla!! She came well packaged and protected to my door with a signature requirement for delivery. Thanks Cate and team!!”

Petalina Ltd 5 star review on 8th March 2017

Helpful Report

Posted 8 years ago

Thank you so much for your wonderful review of Petalina. Our aim is to give the best possible experience we can. You were one of the first customers to try our new international courier so we are thrilled that she arrived safely and speedily. We would love to have you return to us and look forward to seeing what you may order next. Kind Regards Cate

Posted 8 years ago

“Beautiful selection of dolls and their clothes, and great customer service.”

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Posted 8 years ago

Thank you so much for taking the time to write Petalina a review. We are so pleased to hear you love the Petalina experience. Kind Regards Cate

Posted 8 years ago

“Received the Hannah Doll today in Texas, on time and very well packaged. Am delighted with the purchase, the doll is beautiful. Customer service is excellent. And Petalina's website is very nicely done; I can easily find what I am looking for and enjoy browsing. Will definitely be a repeat customer.”

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Posted 8 years ago

Thank you so much for letting us know she arrived safely. We would love to have you return to us and are grateful to have you as a customer. Kind Regards Cate

Posted 8 years ago

“I've been shopping with Petalina for many years and love their friendly customer service and amazing range of dolls and accessories. The reason for 4 stars is that they only ever publish positive customer product reviews but never publish critical reviews.”

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Posted 8 years ago

Thank you very much for your review. We really appreciate that you have shopped from us on several occasions. I’m interested to hear what you say about our product reviews not being published. Product reviews are very important to us because they help us monitor the quality of what we sell so we do read them all and act on them where necessary, including passing feedback to suppliers, discontinuing items, or changing descriptions or other information on the website about that product to ensure it is accurate. We also receive an awful lot of horrible spam so we do have to have control of what goes onto the site. If we do receive something negative then it is our policy to contact all customers who express any dissatisfaction with their purchase in a review because we want everyone to be happy at the end of the day. If we have missed a negative review that you have placed in the past then I can only apologise. I hope if it was something that needed sorting out you would have let us know via email or phone. Thanks again. Kind Regards Cate

Posted 8 years ago

“I got my Hannah today. She is beautiful!”

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Posted 8 years ago

Thank you so much Inger for letting us know she arrived safely. And yes she is indeed a very beautiful doll. I hope you enjoy her. Kind Regards Cate

Posted 8 years ago

“Received the new 2017 Gotz quickly, shes darling, very pleased..”

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Posted 8 years ago

We are so pleased your doll reached you speedily. Thank you so much for your review. Kind Regards Cate

Posted 8 years ago

“Amazing range of dolls clothes, very easy to use website, good delivery and beautiful packaging.”

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Posted 8 years ago

We are pleased to hear you liked the Petalina experience. Thank you for letting us know. Kind Regards Cate

Posted 8 years ago

“I adore your Dolls; they are my relly Babies, I like sewing and knitting clothes for them ; your Babies are fantastic!”

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Posted 8 years ago

Thank you for taking the time to write Petalina a review. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“Fast delivery Fantastic doll very happy with service.”

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Posted 8 years ago

Thank you for your review of Petalina. We really appreciate it. Kind Regards Cate

Posted 8 years ago

“I always have a very positive experience when ordering from Petalina. Cate is super nice and helpful and I love my new doll!”

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Posted 8 years ago

We are thrilled to hear you are happy with the Petalina experience. It makes us very proud to be able to bring joy to our customers around the world. Thank you for letting us know. Kind Regards Cate

Posted 8 years ago

“After a great deal of sleuthing, I ordered a Petalina doll for my 3 year old granddaughter for Christmas 2016. Ordering and receiving of the doll were painless which is great especially with having to send her to Canada, and the doll itself exceeded my expectations greatly. Her face, arms and hands are pleasantly smooth and not real hard and her body is very cuddly. Her hair is AMAZING!!! (our very favorite feature) and her skin tone colouring is lovely too. Her clothes are also well made. She is absolutely beautiful overall. My granddaughter is in love with her. Definitely worth the money, Will definitely purchase more dolls from Petalina. Thank you Petalina for your great service.”

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Posted 8 years ago

Thank you so much for your review of Petalina. I agree your doll choice is a beautiful doll. Very popular too. We are so glad she made it to Canada safely and speedily, and would love to see you return for more. Kind Regards Cate

Posted 8 years ago

“Excellent customer service! I had several questions about items before placing an overseas order and Cate was so very helpful in answering them so that I could make the appropriate selections! Thank you!”

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Posted 8 years ago

Thank you so much for your review of Petalina. We always try to help customers to the best of our ability when they are choosing. It is always our pleasure. Kind Regards Cate

Posted 8 years ago

Petalina Ltd is rated 4.9 based on 1,179 reviews