“I've not enough time to right a review but all I can say is there after care is a disgrace, I had my car two weeks and they've now had it back aprox a month with no evidence of getting it back soon, total disgrace.”
“Shocking signed for car on 26th march now 11th april little or no correspondence from peter vardy aberdeen still waitin for car am afraid will never use this company again nor will never recommend to friends or family.”
“Bought a car for my daughter from p vardy Vauxhall seafield on the 17th March 2016, the sales person a Marc Thompson sold the car not knowing if it had a service history or mot, after 8 phone calls to the garage and popping in twice the mot was done, but I am still waiting 3 wks later on an answer about service and a service book for the car. Very poor staff and most unhelpful and would never purchase another car from these idiots.”
“I have never dealt with a car garage as shambolic as the Edinburgh Vauxhall branch. The salesman was very helpful but that all goes out the window when it comes to the service department it's a total disgrace. If it wasn't for my cars service plan I wouldn't dream of going back there.”
“Having been a customer for over 15 years, now with your Vauxhall dealership in Perth and normally purchase a new car every three years I am having to consider whether to continue with Peter Vardy.
I love driving Vauxhall but at Perth your Sales are Ok, your parts department are OK but your service department are terrible.
This time (today) they picked up my car to put a new centre display unit in under manufacturers warranty. I waited over 4 hours a month ago to be told that they knew what was wrong but they didn't have the part and the first available date was 6th April. Car came back today with the temperature still not working or the clock. Because I am severely disabled the first time they can collect my car is now 21st April - not acceptable.
I maybe disabled but I work hard but in the past I took my car into the service centre and waited but they refurbished the dealership and have made it inaccessible for people like me who use a wheelchair.
I am a professional in Inclusive Access and Design and told them during the refurbishment that it was not suitable and went out of my way to sent them, by email, details on what needed changed. This was ignored and now I can't' use the dealership service centre. There are parts of the refurbishment that are actually a health and safety issue but this is also ignored.
I have asked if they want me to continue to purchase my cars from Peter Vardy and all I get told is that they don't really care because it is not their fault but the fault or Peter Vardy or Vauxhall, depending on what manager one talks to.
It is nearly at the stage that:
1. I don't think that they care whether I spend between £25k and £30k every three years as long as I don't complain to them.
2. They are definitely not interested in training in Disability Access and Disability Awareness for staff. I am one of the few people in Scotland who are qualified to deliver this service but they are not interested.
3. They said they couldn't help because it was not a safety issue, I disagree when the outside temperature is unknown, especially when living in Scotland.
I must ask: Do Peter Vardy want to continue to get my business or are you really that arrogant that you don't need the custom from disabled people like me?
I am more than happy to be contacted about this.”
“My car is now almost 4 weeks old, and I've been into the showroom 4 times with recurring issues. Poor customer aftercare, poor customer care skills, poor communication and on top of all that I get a faulty product. Will never use this company ever again”
“Really quite disappointed as when we called to look at and buy my husbands van the service was extremely good. Our salesperson was excellent at the time and very helpful. The problems arose in the after service when I took the van back in July for it's service & mot. I delivered the van at the requested time and was told it would ready for collection at 1pm when I returned the van was not ready and I had to sit until 4.30pm waiting. We took out a extended mot/service plan as we thought this was a brilliant idea. We had several calls in February reminding us to book in for a service which I did for today (31 March 2016). I delivered the van the previous evening and thought everything went well. 8am on today (31 March 2016) I received a call to tell me that our service/mot plan had been set up wrongly and that there was not enough funds in it to cover the service and I would have to pay an extra £88 to cover the service. I have been passed to many different people in connection with this and was supposed to receive a call from the Manager before 11am this morning still waiting. To say I am disappointed and very upset is an understatement. Peter Vardy get your act together shocking after service.”
“Please see email below sent to BMW and Edinburgh's Peter Vardy BMW dealership.
This dispute primarily relates receiving my car back with an unaccounted 17miles and shuddering when driven at certain speeds. From what I can determine Peter Vardy keep changing their position, some may say they are feeding me a pack of lies. The bottom line being they now say that the shudder is due to buckled wheels. They weren't buckled when they got the car. It is apparent to me that Peter Vardy are looking for me to pay for the damaged wheels. That is not going to happen.
This the second time Peter Vardy has damaged my car in two months. The first time being when they dented my roof. Is it too much to ask to have your car delivered in no worse a condition than you give it to Peter Vardy? In my experience yes - I have two examples. I have had donate a huge amount of time to resolving Peter Vardy mistakes the last involving me waiting for my car for 5.5hrs. This being because their service department had not followed up my booking and rather than tell me they had screwed up they had me wait until 7pm on a Friday night whilst they tried to locate a fault from their earlier works. Shockingly poor service. Now I am faced with a wall of deceit that has forced me to take legal advice. My legal advice being to now raise a court action against BMW and Peter Vardy. All I wanted was my car repaired. Clearly I was asking for too much.
Ellena,
Let me cut to the chase with this.
THE CAR WAS RETURNED TO ME WITH AN ADDITIONAL 17 MILES AND SHUDDERED. IF PETER VARDY NOW CLAIMS OTHERWISE THEN THEY ARE NOT BEING HONEST WITH YOU.
I HAVE ALREDAY EXPLAINED THAT I TOOK NOTE OF MY DELIVERY MILEAGE AND THE MILEAGE UPON COLLECTION. YOU SHOULD NOTE THAT PETER VARDY HAS GIVEN ME THREE DIFFERENT ACCOUNTS OF WHY I INCURRED ADDITIONAL MILEAGE:
1. ON 14TH MARCH RORY ADVISED THAT THE CAR HAD TWO ROAD TESTS. ONE FOR THE REPLACEMENT COIL SPRINGS AND THE OTHER FOR A QUALITY CHECK. REGARDING THE LAST ROAD TEST HE DISTINCTLY STATED 'I CAN SEE WE DID A QUALITY ROAD CHECK TOO'. RORY NOW 930TH MARCH) REPORTS THAT HIS COMMENTS WERE ON BASIS OF HIS 'ASSUMPTIONS'. IN OTHER WORDS IT APPERAS THAT AT THAT TIME RORY WANTED ME TO BELIEVE THAT MY CAR HAD TWO ROAD TESTS TO ACCOUNT FOR THE ADDITIONAL MILEAGE. NOW WHEN THAT DOESNT SUIT HE THEN WANTS ME TO BELIEVE THAT IT DIDNT. YOU WILL APPRECIATE WHY I AM UNCLEAR WHICH ELEMENT OF CONFLICTING INFORMATION I AM TO IGNORE?
2. ON 18TH MARCH JESSICA ADVISED ME MY CAR HAD ONE ROAD TEST. SHE ADVISED 'WE WOULD ALWAYS DO A ROAD TEST WHEN WE REPLACED COIL SPRINGS'. YOUR EMAIL IMPLIES THAT JESSICA WAS LYING WHEN SHE GAVE ME THIS ADVICE? WHY WOULD SHE LIE?
3. ON 29TH MARCH JOHNNY ADVISED ME THAT THE CAR HAD NO ROAD TESTS. WHY WOULD JOHNNY REPORT SOMETHING THAT WAS COMPLETELY AT ODDS WITH WHAT TWO OF HIS COLLEAGUES HAD RECENTLY REPORTED?
ON 18TH MARCH I ASKED JESSICA WHAT MILEAGE DOES HER RECORDS SHOW THE CAR LEFT HER GARAGE AND SHE SAID 'I DO NOT KNOW THAT MILEAGE AS WE DO NOT LOG MILEAGE OF CARS LEAVING ONLY THE MILEAGE OF CARS WHEN THEY ARRIVE'. NOW, YOU ARE REPORTING THE VERY OPPOSITE AND THEREFORE ONCE AGAIN YOU ARE ADVISING THAT JESSICA LIED TO ME.
CLEARLY SOMEONE IS LYING HERE AND LET ME BE VERY CLEAR WITH YOU IT IS NOT ME.
I AM SICK OF THIS NONSENSE AND BELIEVE THAT BETWEEN YOURSELVES AND PETER VARDY THERE IS AN INCREASING AMOUNT OF MISINFORMATION BEING PASSED AROUND INTENDED TO CONFUSE MATTERS TO THE AFORESAID PARTIES BENEFIT. I WILL NOT ACCEPT SUCH NONSENSE. PLEASE DO NOT MISUNDERSTAND, I WILL NOT PUT UP WITH ANYMORE OF THIS NONSENSE AND I WILL PURSUE THIS MATTER AS LONG AS NEEDS BE. WHAT YOU WRITE CLEARLY IMPLIES THAT I AM LYING. HOW DARE YOU AND HOW DARE PETER VARDY..
ON 18TH MARCH JESSICA ADVISED THAT ONE OF MY COIL SPRING NEEDED TO BE REPLACED AS A CONSEQUENCE OF 'CORROSION' . NOW YOU ARE REPORTING IT NEEDED TO BE REPLACED BECAUSE MY CAR HAD BEEN IN A 'COLLISION'. WHO IS TELLING THE TRUTH? I HAVE NO IDEA WHY MY COIL SPRING NEEDED TO BE REPLACED. I AM SURPRISED THAT IT NEEDED REPLACING AS THE CAR SHOWED NO SIGNS OF A 'FRACTURED' COIL SPRING. IF THE CAR HAS INDEED BEEN IN A COLLISION THEN LET ME CRYSTAL CLEAR, ANY SUCH COLLISION OCCURRED WHEN THE CAR WAS WITH PETER VARDY. THE CAR HAS NEVER BEEN IN ANY COLLISION WITH ME. I TRUST MY POINT IS SUFFICIENTLY CLEAR TO YOU? I TRUST YOU RECOGNISE THAT YOUR ACCOUNT IS COMPLETELY AT ODDS WITH WHAT PETER VARDY HAS PREVIOUSLY REPORTED. FURTHER, THE VIBRATION IS TO BOTH FRONT AND REAR WHEELS. HOWEVER, ONLY THE FRONT COIL SPRINGS WERE REPLACED? THERE WAS NO VIBRATION WHEN I HANDED THE CAR TO PETER VARDY THERE WAS HOWEVER VIBRATION WHEN I COLLECTED THE CAR.
LOOK THIS HAS GONE ON FAR TOO LONG ALREADY AND WHILST I AM PREPARED TO HAND MY CAR IN ONE LAST TIME TO HAVE PETER VARDY LOOK FOR SOMETHING YOUR EMAIL ADVISES THEY HAVE ALREADY CONCLUDED - NOT SURE WHAT VALUE THEREFORE ANOTHER VISIT PROVIDES??? YOUR EMAIL CONTAINS FAR TOO MANY ISSUES THAT I CONSIDER TO BE LIES DESIGNED TO GET BMW/PETER VARDY OFF THE HOOK. I CAN SEE THEREFORE THAT THIS MATTER IS ONLY GOING TO BE RESOLVED BY MEANS OF LEGAL ACTION AND I THEREFORE RESPECTFULLY REQUEST TO WHOM AT BMW I HAVE ASSOCIATED LEGAL PAPERS SERVED ON?
PLEASE FORWARD THE INFORMATION THAT YOU ARE REFERRING TO THAT STATES THAT REPLACEMENT OF FRONT COIL SPRINGS TO MY CAR DOES NOT REQUIRE A ROAD TEST NOTING THAT PREVIOUSLY TWO BMW SERVICE ADVISORS AT PETER VARDY STATED THE OPPOSITE.
I LOOK FORWARD TO RECEIVING YOUR REPLY.”
“Bought a year old car 18months ago and was told it was fully serviced. On leaving the garage with my new car i found a chip in the windscreen,which they expected me to fix via MY insurance which they paid (but you only get one claim every 5 years) which saved them £500. So,2000 miles later i ended up back at the garage as my service light came on. Oil change required (but was already done on purchase) which they offered to me for £390. My doesn't take 24ct oil but the price would suggest it does, eventually they went down to cost £190. A swift call to the citizens advice and the service was done free of charge. Then after a recall to an oil valve problem,the car was taken back no less than 6 times within two months.
20months on i am submitting this review as i have just found out my brother in law is having similar type problems with his two year old car.
SAVE YOUR TIME AND MONEY AND STAY AWAY FROM PETER VARDY DALGETY BAY!!!!”
“i brought my BMW 1 series about 10 months ago at the time of sales perter vardy couldn't be more helpful really nice people, after two months i started to have problems took it back in they said they had fixed the problem but did not do anything of the sort, i now have problem with water coming in to the car leaving puddles on the passenger side i took my care back and the told me that is 5 hours work to see where the problem is and i would have to pay £156.00 per hour and any labour on top of that they are not sure if the warranty covers my car i have not even had my car for a year yet ..... i feel they were not interested and there was a different side to them i would never buy from them again and i wouldn't recommend them to anyone”
“Had nothing but problems with his company both myself and my disabled parents.
Wrong motability car ordered twice, my personal car finance messed up 3 times by sales team.
Given 3 years free servicing only for them to cancel it once car delivered.
Car booked for service with courtesy car, turn up and they say car not booked in at all!
Bunch of complete idiots.”
“Bought a car from Seafield road branch in august. My daughter bought one in September on my recommendation so I was promised £50. The salesman wrote the voucher and passed it to accounts. I never received it. Visited branch in December. Salesman rang accounts was told it had been posted. Nothing received. Visited again January customer services emailed accounts told me I would hear that week. Nothing. Spoke to young girl about it again in February. She told me she would ring me and let me know what was happening. Never heard anything again. After service shambolic. My daughters car had a problem too was to take 2 days. There was a problem and it took 7 weeks. Every time she rang them she was always promised a callback but it didn't happen. Would have been nice to have been kept informed of progress.”
“I did complain however after being told someone would contact me within 48 hours it was me who had to contact them
After that a manger from the Edinburgh branch contacted me an apologizied but when I said I would perhaps have a look at cars in the Glasgow branch he did nothing to encourage me at all no incentive to buy no heres what we will do for you to compensate No nothing
I had been dissappointed for a full week with a car I had put £250 reserve on told 3 times it was being brought through to Glasgow
then when I said didnt want it was told company had spent a lot of money on it for me ?
I then received the reg papers from DVLA for this car I think this is possibly illegal and will contact DVLA
So much for your handling of a complaint bought car from another dealer now in Glasgow
I would like this feedback to go direct to Mr Vardy but I am sure it wont
prove me wrong !!”
“On picking up my car there were no car mats in it even though I had actually paid for them and I had to then show the salesman the invoice to verify this. When I got home I looked at the dashboard and was shocked to see that the car had actually done 7000 miles more than on my paper work. On the second day of having the car I have discovered a noise coming from the front driver side wheel.
Then to add insult your sales manager tried to say that I knew the car was being driven for the past 2 weeks before I got it but as a good will gesture he offered me £200”
“Being a customer for over to years with Peter Vardy BMW, Edinburgh, I expected similar standards at Peter Vardy Vauxhall, Edinburgh. After being invited to Peter Vardy sales event, I purchased a BMW from Peter Vardy Vauxhall Edinburgh. But, to my surprise, I received the poorest customer service and worst quality with maintenance work. I can clearly state that the customer service I receive at Western Volkswagen for my other vehicles is 10 times better than Peter Vardy. Very unlikely to return back to Peter Vardy.”
“We have been loyal customers of Peter Vardy for approximately 7 years, choosing to travel 30 miles from our home in Monifieth to Perth as we have always had a great service...until now. We picked up our car on Saturday 20th February. From day one the parking sensors didn't work, the bonnet strut was broken and there was only 1 key - we were told that the 2nd key would be sent to us but almost 2 weeks later we have still not received it. The car was booked into the garage on the 7th March for the above repairs. However, on Tuesday 23rd February, 3 days after we picked up the car it overheated and we were unable to drive it. My husband was told by a very unhelpful service manager that he would have to arrange to get the car to Perth himself, which he did reluctantly at a cost of £120 to ourselves. We have not been refunded this money as yet. Although we have a courtesy car we are extremely disappointed that 10 days later our car is still in the garage and we have no guarantee of when we will get it back. We are also very disappointed with the customer service, or lack of it. Communication has been extremely poor - on numerous occasions our calls have not been returned costing us unnecessary phone charges.
We cancelled the direct debit for the remaining finance for our previous car when we purchased this car but received a letter from the finance company last week asking us why and saying this could affect our credit score. My husband was furious and explained that we had recently changed cars and were led to believe by the salesman at Peter Vardy that the finance would be sorted out by them. This had obviously not happened. My husband phoned Peter Vardy on Wednesday and was assured that someone from their finance department would call him back. We are still waiting.
All in all a very poor service and we are extremely disappointed. I would certainly appreciate your thoughts on this.
Lindsey le Grice”
“The service before buying the car was great. Promises were made but as soon as I bought the car the sales after service was very disappointing. Not happy with the service at all. Will not recommend to anyone!”
“Absolutely shocking service. As I drove my car from the garage 3 warning lights appeared on my dashboard, I took the car back on several occasions and the service department failed to fix the fault. Eventually my car was booked into the manufacturer to be fixed at Peter Vardy's expense, or so I was told. My car was fixed by the manufacturer, however the garage could not get in touch with Peter Vardy who were prolonging the payment resulting in me waiting without my car. I got fed up waiting and failing to get a hold of somebody that I paid for the repairs myself. I'm still currently waiting to get refunded and still struggling to get a hold of somebody.
I also only received 1 key with my car and was told that I will be getting another one and I'm still waiting. This has been going on for over 5 weeks now and it has honestly been the worst car but experience I have ever had. I will be advising everybody I know to avoid this company and I will never be back in future to purchase another car. Shocking customer service and I have been ripped off having to fork out on repair bills immediately after purchasing a car. I will be taking this matter to Trading Standards as it is simply unacceptable to treat people like this wasy and are spending their hard end money on a car which should be fit for purpose.”
“Having bought a Jaguar XF s from Peter Vardy Aberdeen ( I live West midlands so business was done via phone calls and Emails ).
Part of the deal was a two year service pack which they will now not provide confirmation for, Even thought its on all the sales documents and original sales advertisements!!!
Now 2 months into the ownership of the car they will not answer my Emails, return my phone calls and even Jaguar Customer Relations head office can't get a reply from them.
The aftercare of customer service from Peter Vardy is the worse I have every dealt with and my only recommendation to all potential customers reading this is to avoid this dealership at all costs.
Makes me consider were i stand legally, this I will be finding out about.
Jaguar should be ashamed of themselves for letting them have the franchise rights.”
