Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,107 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,299

Anonymous

Anonymous // 01/01/2019

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“See above comment regarding Phase Eight report back.”

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Posted 9 months ago

Hi Sonia. We’re really sorry for the trouble with Phase Eight. Your feedback is important to us and we appreciate you taking the time to reach out to us.

Posted 8 months ago

“Item was quickly delivered and easy to return as it didn’t fit”

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Posted 9 months ago

“Good service, order arrived as expected.”

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Posted 9 months ago

“great service”

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Posted 9 months ago

“I love shopping at Phase Eight.”

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Posted 9 months ago

“I was not refunded my full money back due to faulty goods.”

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Posted 9 months ago

Hi there. I’m really sorry to hear you didn’t receive a full refund for faulty goods. This has since been resolved for you, thank you for reaching out to us so that we could put this right.

Posted 8 months ago

“Fast delivery and I do like the quality of phase eight.”

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Posted 9 months ago

“Good service and delivery options and the website is easy to use. I feel that the delivery charge and return fees could be more competitive.”

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Posted 9 months ago

“.great style”

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Posted 9 months ago

“Very impressed with my Phase Eight purchases”

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Posted 9 months ago

“Yes very pleased with my coat especially at sale price”

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Posted 9 months ago

“On the whole I love this brand.”

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Posted 9 months ago

“Beautiful top, shame you don’t do more colours!”

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Posted 9 months ago

“The coat is excellent and the assistants were very helpful. The difficulty arose because the store (a concession within a department store) didn't have the required size in stock. The assistant ordered one from the main store and arranged delivery to our house. The delivery arrived (later than originally quoted, but it was early December so not entirely surprising) but the delivery driver didn't ring the doorbell or knock and it was only because I was opening the door for my son to leave that we saw the parcel on the step. When my wife opened the parcel and took the coat from its wrapping it was immediately obvious that it wasn't as ordered. It was the correct coat in the right size and colour but full length, and not the 'Midi' which had been ordered. The documents which came with the parcel included a return label but said that returning the coat in person could only be done to a main store and not to a concession. I telephoned the main store (located in the same town as the concession) the next morning. At first the manager said she didn't think she could help and that I should use the postal returns service. When I explained that the coat was a Christmas present for my wife she said "Well, bring it in and I'll see what I can do". Within 2 hours I was in the store and spoke to the manager who took the coat from the package and immediately recognised that it wasn't the correct length. She agreed to refund the purchase price and checked with the main store to see if there were any Midi-length coats of correct size and colour. Fortunately there were (only 4) so she ordered one for me and I asked for it to be delivered to her store, so that if there was another problem it would immediately be apparent. Although I had to pay a slightly higher price (as the Black Friday weekend had finished) the coat was ordered and paid for and a few days later I was informed that it had been delivered to the store. My wife and I went to collect it the next day. It was the coat as we had original ordered, fitted well, and we thanked the manager for resolving the problem which had not been of her making. What could have been a major disappointment was resolved in a very efficient and friendly manner.”

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Posted 9 months ago

“Clothes shop!”

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Posted 9 months ago

“Exceptional quality, speedy delivery, packaging without care and attention , a recyclable box would have been appreciated!”

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Posted 9 months ago

“Excellent quality, good choice”

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Posted 9 months ago

“A great company beautiful quality clothing”

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Posted 9 months ago

“Phase Eight is one of my favourite stores. The garments are well made and good value as well as being fashionable.”

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Posted 9 months ago

“I love Phase Eight! Its my go to for most every day and some occasion outfits. I never worry about quality or size. I've only had two disappointments regarding quality in over 15 years. The three piece; Jacket, bandeau top and trouser- My three pieces arrived in two batches and delayed even though i paid for next day dekivery. But it made up for the inconvenience by the quality and elegance.”

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Posted 9 months ago

Phase Eight is rated 4.3 based on 7,107 reviews