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PHI Direct Reviews

4.8 Rating 96 Reviews
96 %
of reviewers recommend PHI Direct
Company Reviews Info
Read PHI Direct Reviews

About PHI Direct:

PHI Direct is helping to protect more Canadian pets than ever before.

Because our costs aren't inflated, we can bring the protection of pet insurance to many more cats and dogs.

97% of Canadian cats and dogs do not have the protection of a pet insurance policy. This leaves many pets open to financial uncertainty. In the worst scenarios, it can mean that treatment is not affordable - right at the moment when it's needed most. Pet insurance can be a powerful tool for pets, pet owners and veterinarians, who all want the best thing for the pet. Even if you don't buy a PHI Direct policy, please know that we are very strong advocates for pet insurance, broadly. Even if it's through one of our competitors.

Visit Website

Phone:

855-600-7072

Email:

care@phidirect.com

Location:

309 - 1277 Lynn Valley Rd North,
Vancouver
British Columbia
V7J0A2

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Eric
Verified Buyer
“The claims was very easy and I didn’t wait to get the cheque. I was very pleased with the online service. I will highly recommend PHI Direct.”
PHI Direct 5 star review on 3rd January 2023
Helpful Report
Posted 1 year ago
Hi Eric, thanks so much for your positive feedback! We are thrilled to hear you enjoy PHI Direct and everything that we offer. If there is anything at all you need just give us a shout! Faithfully Yours, The PHI Direct Team
Posted 1 year ago
Alaleh
Verified Buyer
“I have used different pet insurance companies PHI Direct has been the best by far.”
Helpful Report
Posted 1 hour ago
Jana
Verified Buyer
“Quick feedback”
Helpful Report
Posted 1 day ago
Sam
Verified Buyer
“Took a little long that’s my only knock. Other than that a great first experience! Thank you.”
Helpful Report
Posted 2 weeks ago
Katrina
Verified Buyer
“Helped update missed details, helped process quicker. Although details should have already been entered I thought I would get more for my claim”
Helpful Report
Posted 2 weeks ago
John
Verified Buyer
“Quality service with knowledgeable staff.”
Helpful Report
Posted 1 month ago
Wallace
Verified Buyer
“Claim was quick and staff were very helpful”
Helpful Report
Posted 1 month ago
Rowena
Verified Buyer
“Claiming process is fast and simple overall service is excellent”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Absolutely amazing service and great coverage too - Thank you so so much !!!”
Helpful Report
Posted 2 months ago
Ken
Verified Buyer
“Quick response. Logical questions before processing claim. Payment was rapid.”
Helpful Report
Posted 2 months ago
Jose
Verified Buyer
“Was quick”
Helpful Report
Posted 2 months ago
Katherine
Verified Buyer
“You get pet insurance for many reasons. My dog was attacked and had to have emergency surgery. Filing a claim was easy and the response was loving and quick. Thank you”
PHI Direct 5 star review on 1st March 2024
Helpful Report
Posted 2 months ago
Irina
Verified Buyer
“Direct billing would be easier. Find it a bit repetetive putting same inormation for every claim (e.g. adoption day, previous vet visits)”
Helpful Report
Posted 2 months ago
Hi Irina, thanks so much for sharing your feedback! While we’re unable to do direct billing, we would love to make the claims submission process as streamlined as possible for our members. We’re going to share your thoughts with our team. If you ever have any other ideas to improve the member experience, we’d love to hear from you at marketing@phidirect.com. Thank you!
Posted 2 months ago
John
Verified Buyer
“From the first call to the reimbursement PHI worked quickly with us when our dog became ill. We called them, they even called back to be certain of the pet’s condition before offering advice, then after the vet visit, I was quickly informed and quickly paid. The staff were helpful and the payment was was processed quickly.”
Helpful Report
Posted 2 months ago
Hi John, thanks for sharing your experience with us and other pet guardians. We are so happy to hear you had a great experience with our team and we hope your dog is feeling better! With care, The PHI Direct Team
Posted 2 months ago
Kitty
Verified Buyer
“Seamless and easy.”
Helpful Report
Posted 2 months ago
Anonymous
Verified Buyer
“Our claim was paid quickly and without headache. We were very happy to have the coverage for our kitty - would definitely recommend :)”
Helpful Report
Posted 3 months ago
Mildred
Verified Buyer
“The vet was able to submit the claim and get paid directly…it was very efficient!”
Helpful Report
Posted 4 months ago
Dan
Verified Buyer
“You guys are awesome. Couldn't ask for better service.”
PHI Direct 5 star review on 5th January 2024
Helpful Report
Posted 4 months ago
Hi Dan, thank you for taking the time to leave us this wonderful review! We hope Percy has a speedy recovery. If there is anything else you need just give us a shout! With care, The PHI Direct Team
Posted 4 months ago
Bruce
Verified Buyer
“Very quick and hassle-free service on claims”
Helpful Report
Posted 4 months ago
Sarah
Verified Buyer
“Friendly and understanding staff who answered the phone for help. I really appreciate the caring sales rep. Thanks!”
Helpful Report
Posted 4 months ago
Emily
Verified Buyer
“Responsive, empathetic, and as advertised. Thanks so much to PHI Direct!”
Helpful Report
Posted 4 months ago
PHI Direct is rated 4.8 based on 96 reviews
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