Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,438 Reviews

95 %

of reviewers recommend Picframes.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01270625675

Email:

sales@picframes.co.uk

Write Your review

Tell us how Picframes.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used this company for several years now and have always been very satisfied. I have sometimes phoned to ask advice and found it was always forthcoming and very helpful. Customer service is very good, delivery prompt, and one time when a frame arrived damaged, it was replaced with absolutely no quibble. I will continue to use the company for my framing needs.”

Helpful Report

Posted 7 years ago

“Many thanks for a lovely picture frame and excellent service”

Helpful Report

Posted 7 years ago

“Delivered quickly. Good quality”

Helpful Report

Posted 7 years ago

“This is my first time ordering with Picframes and the frame is excellent. I will be ordering from them again.”

Helpful Report

Posted 7 years ago

“The service from pic frames was good and prompt. Unfortunately the carrier Parcelforce was another matter. Received text messages re delivery slots etc as promised but then they delivered at a completely different time meaning I missed them. Then they said parcel had been delivered tra local post office but when I went to collect it they had not dropped it off. All in all Parcelforce let pic frames down by their poor service”

Helpful Report

Posted 7 years ago

“Fantastic service. Delighted with my purchase - much better quality and cheaper than anything in the shops. Delivery was at the time specified - really useful having hour slots - and the packaging was superb. I would really recommend anyone to use this company!”

Helpful Report

Posted 7 years ago

“Excellent quality which suits picture beautifully”

Helpful Report

Posted 7 years ago

“Excellent product. Well done. Many Thanks”

Helpful Report

Posted 7 years ago

“Very impressed with the choice of the frames. I also appreciated the hints as well as the assembly instructions sent with the order. My framed pictures look very professional. Susan Fisher”

Helpful Report

Posted 7 years ago

“Great website. You can tell them the size of picture the colour frame and mount you want and the website does the rest. What a great idea, as I never know what size mount etc; to use. Many thanks.”

Helpful Report

Posted 7 years ago

“Excellent product and service.”

Helpful Report

Posted 7 years ago

“First time I've used PicFrames and I'm very pleased with both the frame and the process.”

Helpful Report

Posted 7 years ago

“Very easy to order, good delivery times and excellent quality product. Delighted.”

Helpful Report

Posted 7 years ago

“Great service, was able to create exactly what I was after using the simple to use tool.”

Helpful Report

Posted 7 years ago

“Easy to use website, Quality product”

Helpful Report

Posted 7 years ago

“Great service. Really pleased with my mounts - beautifully cut and presented. Great care was taken with the packaging. This shows the care and attention that the company gives to sending out their products. I'll be using the company again - great experience overall.”

Helpful Report

Posted 7 years ago

“Perfect frame, looks very elegant. Now hanging pride of place in my office.”

Helpful Report

Posted 7 years ago

“I have used PicFrames a few times now and have never ever been disappointed with their quality or service. Frames are always the perfect size, delivered quickly and safely, and when hung look very very smart indeed. Wouldn't hesitate to recommend their services!”

Helpful Report

Posted 7 years ago

“Very easy ordering system. Frames were delivered very quickly, and are good quality. My pictures look wonderful!”

Helpful Report

Posted 7 years ago

“DO NOT USE - No delivery, excuse after unbelievable excuse. I ordered 4 frames on Monday 30th July on a 5 day turnaround and next day delivery, the order was for £266 as 2 of the frames were pretty large. 5 days came and went, nothing, no frames, no emails telling me there was a delay and no dispatch notification. Day 6 I emailed for an update and get told due to staff illness my frames would be Wed/Thurs the following week. OK, these things happen, it would have been nice to have been told, but at least I would still have time to frame my pictures ready for an exhibition on Saturday 11th August. Come Thursday, nothing, no delivery, no emails so once again I chase. This time I get a reply on Friday telling me that Yodal didn't collect. I requested a pre 10am delivery for Saturday or a refund, I get told no chance of a pre 10am Saturday delivery but they would refund, no chance of making my exhibition on Saturday now. 17 mins later I requested a Monday delivery as I wanted the frames for my office after the exhibition only to be told the boxes had been opened, the frames dismantled and they would now have to order more frames in to remake my order. Picframes.co.uk are a company that can not make my frames in 10 days despite stating on their website its 5 days, but they can un-box and dismantle 4 frames in 17 minutes, unbelievable. What a waste of time, I'd suggest anyone who wants to use Picframes.co.uk, don't. Go to your local framers, it's where I'm going once I get my refund.”

Helpful Report

Posted 7 years ago

Picframes.co.uk is rated 4.7 based on 5,438 reviews