Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,438 Reviews

95 %

of reviewers recommend Picframes.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The frame was just what I wanted, however the delivery service was rubbish: Here is a copy of my complaint to them and their reply: I want to complain about the service I have so far received. From all I can find on your web site you appear to be completely focused on "senders" rather than the receiving customer so I will be informing the sender of the service I have received and your response to this complaint, if any. The parcel was collected on 27/10 for delivery on 28/10 and I received a text to that effect but there was no delivery time. I could not be certain I would be in all day on 28/10 so I changed the delivery to 30/10. However on the morning of 28/10 I received a text saying the parcel would be delivered that day so I abandoned my other commitments (one of which was to see my GP) and stayed in all day. Bit it was not delivered and I received a text saying it could not be delivered as no one was in??? I checked on line tracking which said: 28 Oct 2015 10:40 Ipswich We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 83334646 !! I tired to phone on the 08448240501 number which web site said was open till 10pm but it was just an automated service saying the operator service was now closed and that parcel couldn't be delivered but it would now be delivered on 30/10. However on the morning of 29/10 I received another text saying the parcel would be delivered that day so I again abandoned all my other commitments (including my GP) and stayed in all day. Bit again it was not delivered and I received a text saying it could not be delivered as no one was in??? I checked on line tracking which said: 29 Oct 2015 10:40 Ipswich We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 83354365 !?!?! The text was sent out at 1851 so by the time I responded to it as the day before it was just an automated system and your calling centre was closed. I was concerned that the delivery was being attempted at the wrong address as no one had called here so I phoned this morning when I was assured that no attempts to deliver the parcel had been made... This meant I had wasted two days stuck at home waiting for a parcel that wasn't being delivered.. it makes a complete mockery of the idea of an hour delivery slot when we don't even know what day. I am now waiting for a text to tell me when it will be delivered as I am desperate to see my GP and if I don't see them today I may have to wait until some time next week. It is difficult to express my dissatisfaction over what has happened, but if you have any empathy I am sure you would understand how I feel. I await your explanation and some assurance that changes will be made to prevent such incompetent service in the future. (PS the matter I wanted to see my GP for turned out to be potentially serious. Such that when I did get to see them they fast tracked me for an urgent endoscopy and I am concerned that the delay may have effect on the outcome) Interlinks response: Good afternoon P Powel, Thanks for getting in touch with us and sorry for delay in reply. I am concerned to hear that you have had mix messages about your delivery, I can see ask you did request this parcel to be delivered on 30.10.15 and out driver by mistake took it out for delivery, the delivery was then void off his rout. However you was not sent this information that the driver will not take place on that day, this is our system error and please accept my sincere apologies about this error. I am happy to see this has since been delivered and signed for today I am sorry you have had a bad experience with our delivery service. Kind regards Bella Interlink Team I HAVE NOW RECEIVED MY TELEPHONE BILL FOR THE CALLS REQUIRED TO SORT OUT INTERLINKS MESS, OVER £20! IF I EVER HAVE A PROBLEM WITH THESE PEOPLE AGAIN I WILL BE CONTACTING THE SENDER. I DID NOTHING WRONG AND I HAVE TO WONDER IF ANY OF THAT £20 GOES TO INTERLINK. ITS DISGUSTING THE TIME WASTED, THE FRUSTRATION AND THE COST TO ME TO SORT OUT THEIR INCOMPETENCE. PERHAPS YOU MIGHT LET ME KNOW YOUR OPINION AND WHETHER YOU INTEND TO INFLICT THEIR INCOMPETENCE AND EXPENSE ON OTHER INNOCENT BUYERS.”

Helpful Report

Posted 10 years ago

“The team were quick to answer any of my questions and I'm really pleased with the customised frame. Definitely recommend and will use them again.”

Helpful Report

Posted 10 years ago

“Picture frames arrived on schedule and look really good. One slight problem was that the cord and hangers were only supplied for one instead of two frames. However a quick phone call resolved the issue and the second set will be put in the post. Thank you.”

Helpful Report

Posted 10 years ago

“Excellent service proving an excellent product at a very good price.”

Helpful Report

Posted 10 years ago

“Thankyou so much to PicFrames for such swift and prompt service . Bought a gold frame for my cousins Goden Wedding Anniversary, and both she and her husband are delighted with it . Many Thanks C J .”

Helpful Report

Posted 10 years ago

“Website easy to navigate and order exactly what you want. Kept up todate with delivery times. Product is first class, the best quality frame I have ever seen.”

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Posted 10 years ago

“Really, really pleased with the service and with the frame. The price was very reasonable for such a well made item. I was kept up to date with the delivery process and it arrived within 5 days and was very well packaged. I wouldn't hesitate in using them again.”

Helpful Report

Posted 10 years ago

“Beautiful frame, acrylic was marked but this was replaced with no quibbles. I will use this service again. Delivery fab. Thank you ????”

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Posted 10 years ago

“Superb frames; great price; 100% accurate sizing; plus excellent comm's & delivery service. I've just ordered some more. 'Nuff said.”

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Posted 10 years ago

“Excellent quality, and speedy service. bril.”

Helpful Report

Posted 10 years ago

“Great custom made frame with every conceivable option available, looks good and delivered well packaged and with good communication. Would use again”

Helpful Report

Posted 10 years ago

“Excellent service, fast and efficient from ease of ordering online to the delivery of the finished article. The quality of the product is first class.”

Helpful Report

Posted 10 years ago

“I am delighted with the PicFrames frame. It is exactly as ordered and my picture was mounted in a few minutes. A quality product.”

Helpful Report

Posted 10 years ago

“Great workmanship. Huge choice. Keen pricing. FAST. They are the first people we turn to when we need bespoke framing.”

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Posted 10 years ago

“great high quality frames delivered in very good time with all the bits to get it sorted and hanging on the wall immediately”

Helpful Report

Posted 10 years ago

“I have been using Picframes for several years now and have never been let down. The standard of work is superb, the frames are always packed well and the choice of frames and mounts is excellent. I love the design of the website which allows you to preview your art work in a choice of frames and mounts and to the correct sizing before ordering. Very professional and great all round. Thanks guys!”

Helpful Report

Posted 10 years ago

“Excellent service, good quality frames delivered well packaged and quickly.”

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Posted 10 years ago

“The quality of the goods was very good, they were exactly the size I ordered. I would use this company again. They were also delivered on time. The web site was also easy to navigate around, making the ordering of the frames simple”

Helpful Report

Posted 10 years ago

“Excellent service, superb backup and response, you only know how good a company is when you have a problem and this one has shown its self to be the best.”

Helpful Report

Posted 10 years ago

“Always great service from picframes. The frames are always well put together and made with precision, good prices also. Thanks!”

Helpful Report

Posted 10 years ago

Picframes.co.uk is rated 4.7 based on 5,438 reviews