“Paid for faster shipping at checkout. Got an email saying it would be delivered normally. Responded that I paid extra for faster shipping and they wanted a screenshot of the promise date even though they already had it. I said either upgrade the shipping like I paid for or cancel this order. The response back was we can’t do that because it already shipped. Am I supposed to believe that they don’t care about customer service and just take your money and don’t deliver. All they had to do was contact the shipper and upgrade it. Crappy, underhanded, shady company that only cares about money. Stay away and find some other company that does care😒”
“Very dishonest! defective and cheaply made product. There’s no phone number for customer service. Sent multiple e mails and never got an answer back!”
“The product was a good Thurster. However it did not last the 60-90 minutes on a charge. It lasted a few minutes overheated and stiop working. They do not have a refund policy and we will see if they replace thier junk defective product. I would advice you not to buy form them as thier products are junk!!!”
“Terrible company. Do not order from.
Over a month later and have not received my refund for non delivery. I work for the post office. So i see the scans the general public doesn't. Do not waste your time with this company.”
“Placed an order with a coupon code from the website and got free shipping. Over a week later I still have not received my package and tracking information is no longer updating
Submitting a complaint gets you an automated email back just telling you it’s fine and keep waiting. If you call the customer service line provided all you get is an automated message that hangs up on you.
Save your time and money and do NOT purchase anything from this company because you will lose your money and never receive your purchased items with no way of cancelling, refund, or even speaking to a human being.
I warned you!”
“I have ordered from this company a few times. This is the first time I had issues. 4 of my items were visibly opened. One was soiled with lint and finger prints. Shudder to think what else. Other item had a dirty box that you could see had been opened. Inside the packaging wasn’t sealed and had a broken remote. Other item has glitter or something on it. Also not in a sealed package. The balm had black specks in it. The last two items are in closed packages. One with signs of damage to the packaging. Cardboard partially ripped. I opened that item and it looked clean. Other is shrink wrapped. I have not opened it. I have emailed the company multiple times and provided pictures. No response. I tried calling but it’s an automated voice. I ordered a Uv flashlight on Amazon. Hopefully it works. I want to see how clean these products are. I’m so disappointed and frustrated with the lack of cleanliness and service from this company. I will definitely be calling my banking institution and BBB. I don’t work hard to throw away $190+. I will also be looking into other support like You Tube reviewers as well as other social media. See if other people are having similar issues with this company. So very disappointed, and out a lot of money. Shame shame shame.”
“Ordered my toy off of pink cherry. I got it. And it came defective. Charger didn't work, you didn't work. Didn't even turn on. Let it sit on the charger for 1 hour. Didn't work. I've gotten better products off of adam & eve and Amazon. As for the customer service team, there number doesn't give any representative, tell you to go to their website, which would be better if i didn't have to do a run around just to try and get the toy exchanged or something else. 100/10 do not recommend buying off of pink cherry. You'll get better prices off of Amazon and adam & eve.”
“⚠️WARNING SCAMMERS⚠️
⚠️WARNING SCAMMERS⚠️
Their item description did not match the product received including the color, sizes, defective and even the listed functions were all wrong on all of the items purchased. They would only replace the items with the exact same as sent and not what I wanted as posted in their descriptions. They require me to pay the shipping both ways as well! False advertising and Bait & Switch plus rude and time wasters!!”
“They sent me a defective product and refuse to email me back or send a replacement! Terrible customer service, and their products are piles of garbage!”
“NEVER ORDER FROM THIS COMPANY. They have no morals. They sent me an item that was already previously cut open and used. You can clearly see that they item was cut by scissors and they refused to give me my money back!! What a joke. So disgusting and disappointing.”
“AVOID THEM AT ALL COST SHOP ELSEWHERE....I made a purchase from these idiots only to never receive my package. You buy something and yes they ship it and give you a tracking number. However the fun doesn't end there they ship it with one carrier then they transfer it to the local guys to deliver to your home. Only it never makes it and now you have to track it and one is blaming the other the missing package. SO MORAL OF THIS IS GO ON AMAZON OR ADAM AND EVE FOR YOUR PLEASURE TOYS JUST NOT HERE THEY OFFER ZERO REFUND FOR YOUR LOST PACKAGE NEVER MAKING IT TO ITS DESTINATION.”
“If there was a zero stars this would be appropriate. Paid in full and never received my items. No response to emails nor can you get anyone on the phone on the 1800 they provide for customer service. Scam!”
“Very poor quality products, and they use this “T-force” shipping company. T-Force response was that they have the package but it hasn’t reached the nearest warehouse.
Umm what? It’s been 5 business days. So apparently some guy in a cube van is driving across whatever city, in circles and can’t find his own warehouse.
They have a “promised delivery date”, but their promises are as good as their products, because they don’t do anything.
You can tell their stuff is junk when they put items on 80% sale discounts all the time. I’ve put numerous fair but not glowing reviews on products, and they never appear.
Run, don’t walk”
