“I'm kind of disappointed in the 2nd mystery box that I ordered. I thought that each one would contain different items.....I'm not disappointed in the items themselves, just I thought that there were different items.
The staff are wonderful and helpful, I guess I should have called and asked them for help.”
“Ordered 2 items, they arrived late and I was told a shipping refund would be made. When the order arrived, 1 item was missing, which was more than half the value of the order ($30.12). I reported the problem, but like the other reviews have said, I seem to getting "ghosted".
It came in a solid black bubble wrap envelope, with a flap that could be so easily opened and reclosed without any damage whatsoever. The glue on the flap was weak enough you could pull it away from the envelope without tearing or stretching the plastic. Totally "tamper ready" and inviting theft. I don't even know if it was stolen in in transit, or maybe just their way of short changing customers. So easy for anyone to do.”
“I live out of the country but have orders delivered to my house in the states. I have used Pink Cherry in the past without issues. My last order was reported delivered. It was not. I have tried to contact them from their website without satisfaction. I send the email but apparently it isn't delivered. I will not use them again. Very frustrating and disappointing to deal with.”
“I wanted to put things in my butt. It's for fun. They had great prices and fast shipping. The discreet packaging was black plastic. Haha. It kind of looked kinky, but maybe that's just me.”
“Ordered two items. Only received one. Can't communicate with PinkCherry.
The item I received is of the lowest quality. This is a total rip off!!!
$125.00 for nothing. Received email 8/25/25 that said "The last items in your order is out for delivery. A huge box came with one small item and packing list showing order is complete. Rip Off! Never have had an experience like this. I will call my credit card company.”
“Worst company ever. Zero customer service. Why? Because only contact is via email and guess what? The entire email system is run by AI. Yep, all AI generated responses. Guess what? AI is not going to fix your problem like wanting you to pay return shipping fees for a brand new defective product. Never again will I purchase there. Stay away!!!”
“Nothing but a good experience. I had a question and got a reply back instantly, from a real person lol my item arrived early and I have no complaints!”
“Unfortunately I didn't check this site before making a purchase. I refused to pay return shipping for a defective product to be returned and not receive a replacement until after they get the return. Will not do any more business with them.”
“Make sure your discount code is in the cart before you hit submit because there is no actual person to speak to when the website quickly reverts the cost to full price before you hit submit. We’ll see if I actually get a refund.”
“I truly appreciate the items you provide, and I’m excited to order a few more. I feel an immense sense of satisfaction, both emotionally and physically.”
“Maybe they have reformed after so many negative reviews? I purchased a toy that stopped working 5 months later...and wrote by email to ask if I could buy a new charger unit for the thing. I got a reply right away...from a person it seemed (not a robot...a big plus!) promising me a refund--which WAS actually processed. I had not read all these horror stories before purchasing.”
“I ordered three items two weeks before my vacation! Only two items came days before I leave for vacation I emailed them about my missing item and tell me they are shipping it out that day! A week later I received a email stating it was just about to be shipped! I email them tell them I don’t won’t or need it anymore!! They still sent it and it was stolen!!! Horrible customer service! Never again!”
“Their great prices are what drew me to this site. However, if you're unhappy with your purchase, they refuse to help, citing they can't accept returns due to safety concerns. In spite of never using the item, they won't allow me to return it. So, now they have my hard-earned money and I'm stuck with an item that I have to learn to like. They won't even let you have a store credit if you're unsatisfied. Basically, if you're unhappy with an item, it's your problem. As a seller myself, I really don't like this.”
“I don't know why all the negativity reviews. I've been purchasing from Pink Cherry for over 4 years now and I have never had any problems with my orders. Also, my orders have always been delivered before the date of delivery.
Hats off to you, Pink Cherry!!!”
