“Nothing but a good experience. I had a question and got a reply back instantly, from a real person lol my item arrived early and I have no complaints!”
“Unfortunately I didn't check this site before making a purchase. I refused to pay return shipping for a defective product to be returned and not receive a replacement until after they get the return. Will not do any more business with them.”
“Make sure your discount code is in the cart before you hit submit because there is no actual person to speak to when the website quickly reverts the cost to full price before you hit submit. We’ll see if I actually get a refund.”
“I truly appreciate the items you provide, and I’m excited to order a few more. I feel an immense sense of satisfaction, both emotionally and physically.”
“Maybe they have reformed after so many negative reviews? I purchased a toy that stopped working 5 months later...and wrote by email to ask if I could buy a new charger unit for the thing. I got a reply right away...from a person it seemed (not a robot...a big plus!) promising me a refund--which WAS actually processed. I had not read all these horror stories before purchasing.”
“I ordered three items two weeks before my vacation! Only two items came days before I leave for vacation I emailed them about my missing item and tell me they are shipping it out that day! A week later I received a email stating it was just about to be shipped! I email them tell them I don’t won’t or need it anymore!! They still sent it and it was stolen!!! Horrible customer service! Never again!”
“Their great prices are what drew me to this site. However, if you're unhappy with your purchase, they refuse to help, citing they can't accept returns due to safety concerns. In spite of never using the item, they won't allow me to return it. So, now they have my hard-earned money and I'm stuck with an item that I have to learn to like. They won't even let you have a store credit if you're unsatisfied. Basically, if you're unhappy with an item, it's your problem. As a seller myself, I really don't like this.”
“I don't know why all the negativity reviews. I've been purchasing from Pink Cherry for over 4 years now and I have never had any problems with my orders. Also, my orders have always been delivered before the date of delivery.
Hats off to you, Pink Cherry!!!”
“I can't relate to the negative reviews here. Pinkcherry (California) has good customer service. They respond to my emails within minutes! Actually a superb response time. Customer service worked with me when I told them the problems with my delivery. They offered to replace all my items when the shipper failed to deliver them. At this point, I am waiting another week to see if my package will be delivered. But the fact they offered to resend all the items made me write a positive review. I will update the review if anything changes but so far I feel good about PinkCherry Ca.”
“Pathetic customer service, no one to talk and assist you, only communication is through email. You can buy the same products on Amazon. Stay away from them.”
“If this shop isn't a scam, it's a terrible and very shady company. Don't buy anything from here. If you see something here you like, look around at other stores to see if it's sold somewhere else; you might be able to refund or cancel an order then.
It's an extremely misleading website with terrible customer service. It lures you in with constant fake sales, sells low quality toys, and has no return policy or possibility to cancel an order. If you leave a negative review of a toy on their website, they will simply not display it. I do not use Reddit myself, but from what I've heard they also delete negative comments about their store from their subreddit.
It seems to always have toys on sale too, but upon closer inspection they have highly increased prices before the "sale" code is applied. An example: "The Tube" is sold at Adam & Eve for $12.99 as of writing this. It was the first toy I ever bought. On PinkCherry's store, its price is displayed as $24.99 in collections, but if you click on the page the price is listed as $17.95. It's price after applying their various fake coupons is always $10.77. After comparing a few other items I recognized, it's clear PinkCherry does this with every product.
I impulsively made a second purchase yesterday, but have since changed my mind. Unfortunately they also have a no cancellation policy. I emailed their customer support as I saw that UPS had not received the package yet, but from what I've heard from other people and read in their FAQ, I have no faith in their customer support.
I made my purchases impulsively, and in a very tight spot financially. This was a huge mistake. I regret both purchases I've made here and I haven't even received the second one.”
“Got a toy and it never worked! You can not get ahold of anyone in the company for help! They just send this same fake email each time you attempt to contact them! A very poor company!😡”
“Impossible to reach a human. Some of the problems I had with a defective item could have been made easier if I had spoken with a person.
Quality is questionable. Will never buy from pink cherry again”
