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PinkCherry
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US
Rated 1 out of 5 stars
BEWHERE ITEMS COME DEFECTIVE AND NOT IN SEALED OUTER PLASTIC
It is an ethical thing here...A VERY BAD BUSINESS practice BEWHERE, they send items ( Vibrators that are NOT in SEALED plastic packaging!!!), and defective items, then try to get the customer to pay to ship them back!!! Their items were delayed in shipping and when contacted because the items did not work after they were charged, customer service said since they were ordered over 30 days ago you as the customer need to pay to ship them back, although their shipper had over two-week delay because of weather and was still with the 30 days of when they were delivered. They are relentless in not having to pay to ship THEIR defective items back that they CLEARLY state the manufacturers want the items back for quality control purposes. Out of 5 items 2 were defective, one was in a package that was NOT sealed in outer plastic and could have been used, and one was shipped without a lid in a plastic bag (NO other packaging) and the liquid got all over the place. I get it IF a person orders something and then decides they do not want it that the shipping costs fall on the customer, what I do not get is IF items are defective and you are within the 30 days of RECEIPT of the items, the customer should NOT be responsible for the cost of getting the items back to them.”
“I paid an extra for fast delivery.
On the day I was supposed to receive my order, the delivery was postpone for 3 more days!
At the end, I paid 12$ more to get the same delivery day as the FREE option!”
“There is no discreet packaging. My 4 items came in a clear plastic bag with 2 tissue papers to "conceal" the items.
Anyone could have seen what was in the bag. Super disappointed as I order for the first time last year and it came in a discreet brown shipping box.”
“I was charged an additional $4.95 for “Rush Order Processing” on top of $9.99 shipping, bringing my total shipping cost to nearly $15. The company’s own policy states that once an order is processed, it is immediately shipped and cannot be changed. Despite paying the extra fee, my order still took 10 days to arrive.
This fee provided no benefit and was presented in a misleading way, implying faster shipping when it only covered warehouse handling. When I raised the issue, the company refused to refund the charge and insisted it was justified.
Customers deserve transparency and honesty in billing. Based on this experience, I will not be returning, and I want others to be aware of these practices before ordering.”
“I told pink cherry I was missing something in my box, and I keep getting emails that they are investigating. The product is not in my box and I want it resolved or my money back. Will never order from them again. Like I wanna keep emailing back and fourth for them not to compensate me for thr product.”
“Their custom service is terrible. Placed an order and they sent it to the wrong address. It was impossible to get ahold of a human. They just had bots sending the same message over and over. I hope whomever got my package enjoyed it.”
“I contacted this company due to an unknown person sending a sex toy to my home. I stopped my 8 year old daughter from opening the package thank god. This company refused to tell me who sent it. They are more worried about this persons privacy than the safety of a 8 year old child.”
“Ordered 2 items, they arrived late and I was told a shipping refund would be made. When the order arrived, 1 item was missing, which was more than half the value of the order ($30.12). I reported the problem, but like the other reviews have said, I seem to getting "ghosted".
It came in a solid black bubble wrap envelope, with a flap that could be so easily opened and reclosed without any damage whatsoever. The glue on the flap was weak enough you could pull it away from the envelope without tearing or stretching the plastic. Totally "tamper ready" and inviting theft. I don't even know if it was stolen in in transit, or maybe just their way of short changing customers. So easy for anyone to do.”
“I live out of the country but have orders delivered to my house in the states. I have used Pink Cherry in the past without issues. My last order was reported delivered. It was not. I have tried to contact them from their website without satisfaction. I send the email but apparently it isn't delivered. I will not use them again. Very frustrating and disappointing to deal with.”
“Ordered two items. Only received one. Can't communicate with PinkCherry.
The item I received is of the lowest quality. This is a total rip off!!!
$125.00 for nothing. Received email 8/25/25 that said "The last items in your order is out for delivery. A huge box came with one small item and packing list showing order is complete. Rip Off! Never have had an experience like this. I will call my credit card company.”
“Worst company ever. Zero customer service. Why? Because only contact is via email and guess what? The entire email system is run by AI. Yep, all AI generated responses. Guess what? AI is not going to fix your problem like wanting you to pay return shipping fees for a brand new defective product. Never again will I purchase there. Stay away!!!”
“Unfortunately I didn't check this site before making a purchase. I refused to pay return shipping for a defective product to be returned and not receive a replacement until after they get the return. Will not do any more business with them.”
“Make sure your discount code is in the cart before you hit submit because there is no actual person to speak to when the website quickly reverts the cost to full price before you hit submit. We’ll see if I actually get a refund.”
“I ordered three items two weeks before my vacation! Only two items came days before I leave for vacation I emailed them about my missing item and tell me they are shipping it out that day! A week later I received a email stating it was just about to be shipped! I email them tell them I don’t won’t or need it anymore!! They still sent it and it was stolen!!! Horrible customer service! Never again!”
“Their great prices are what drew me to this site. However, if you're unhappy with your purchase, they refuse to help, citing they can't accept returns due to safety concerns. In spite of never using the item, they won't allow me to return it. So, now they have my hard-earned money and I'm stuck with an item that I have to learn to like. They won't even let you have a store credit if you're unsatisfied. Basically, if you're unhappy with an item, it's your problem. As a seller myself, I really don't like this.”
