“made an order, got the order and it was defective i contacted them time and time again no satisfaction at all , they just took my money and gave me pure junk ! save your money shop somewhere else.......”
“If there was a zero stars this would be appropriate. Paid in full and never received my items. No response to emails nor can you get anyone on the phone on the 1800 they provide for customer service. Scam!”
“I purchased an order 2 weeks before Valentine’s Day just for them to mess up my address which caused me to never receive it, i contacted them and they acted obliviously and never apologized.If I could give 0 zero stars i would cause the customer service was awful!”
“It's a scam. It's hard to tell since for some reason its the first site that comes up on google when searching for sex toys and it has "positive reviews" which I sadly realize are probably bots. But I made a purchase and get a very suspicious email from them saying that my billing address was not correct and the order couldn't be made, which is a blatant lie because money was withdrawn from my card meaning that the billing address was right. The kicker is now they're telling me to repurchase the item if I still want it meaning they're so adamant amount scamming more money out it.”
“I ordered from pink cherry November 29th of 2021 for the 1st time. Around December 9th I get a text message saying DELIVERED. We look everywhere including asking neighbors and nothing. I contact Pink Cherry and they LITERALLY told me to wait 10 entire business days for their lost package investigation. At this point I am livid. Mind you a weekend was coming up which already was placing me in the WAIT EVEN LONGER window. 10 days regardless would have taken me into a weekend one way or another so now I'm angrier. So 13 days go by including the weekend and I reach out again explaining no package arrived and that I wanted a refund. The rep literally asks me "WOULD YOU PREFER A REPLACEMENT OR A REFUND? WE WILL MOVE FORWARD WHEN WE HEAR BACK FROM YOU." So am I crazy or did I not ALREADY say U wanted a refund? Why are they asking me a question that was already answered? Which shows how much attention they pay or if they even read the entire message. I then say "I DID ALREADY SAY I WANT A REFUND. THANK YOU!" So they reply saying "WE HAVE REFUNDED YOU FOR ORDER such & such BUT IT CAN TAKE UP TO 8 BUSINESS DAYS FOR YOUR FUNDS TO DEPOSIT BACK TO YOUR ORIGINAL PAYMENT." So not only did I have to wait 13 days to request a refund but then another 8 more which include a weekend so technically 11 more days?
This company is absurd and flat out has no respect for buying customers. Their ratings overall make sense now at 3. Something stars. If it were up to solely me, They'd have no stars.
Never again and don't recommend at all.”
“ordered product 10-28-21.Money taken out same day by TBMBM.11-15-2021 no product yet,give up waiting.Tried to contact TBMBM and Pink and Cherrry(compay I ordered thru).Could not talk to anyone at either place.The answering machine voice was with a chinese accent.Looks like a scam to me .If not a scam send me my damn penile loop I ordered on10 28 2021.Who is TBMBM anyway”
