Pink Boutique Reviews

Name: Pink Boutique
Rating: 4.27

4.3 Rating 1,199 Reviews

79 %

of reviewers recommend Pink Boutique

4.3

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pink Boutique 5 star review on 20th July 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thin cheap material. Not as classy as it looks in the pictures.”

Helpful Report

Posted 1 year ago

Hi Lea, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I need to return an item. Please advise how to do this. Thanks”

Helpful Report

Posted 1 year ago

Hi Elaine, I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 1 year ago

“Looks cheap. Not worth buying”

Helpful Report

Posted 1 year ago

Hi Natalie, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I would like to send the clothes back but there is no receipt to send back x”

Helpful Report

Posted 1 year ago

Hi Rose, Thank you for reaching out. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 1 year ago

“I ordered a shirt dress and was sent the shirt instead of the dress. I sent it back and ordered again same thing happened. I have checked the website and you have a shirt and a dress. However you keep sending me the shirt. Will not order again.”

Helpful Report

Posted 1 year ago

“Ordered next day delivery and still. It received my order over a week ago. My order was nearly £100 and apparently now it’s gone missing. Won’t be ordering from here again. I want a refund.”

Helpful Report

Posted 1 year ago

“Bought a purchase , within a minute I realised it was going to my address I’d moved out of 2 days before ! Couldn’t change it and customer / retail communication was virtually non existent. However after much stress I managed to receive the dress and it was far nicer than it looked online !”

Helpful Report

Posted 1 year ago

“We pat for delivery and we have to pay for return as well Very good deal”

Helpful Report

Posted 1 year ago

Hi Luisa, Thank you for your email. To confirm, £2.50 is deducted from your refund if one of our pre paid labels. When all items from an order are returned you are refunded the standard shipping rate. I hope this helps. Team PB xx

Posted 1 year ago

“Awful quality, see through trousers and no attention to detail. Ordered a jumpsuit for £45 and unfortunately wasn’t even worth £5. Then to be charged to return it which I found insulting. Won’t be ordering again.”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I received the goods, but there was a terrible smell on the jacket that I ordered I am unable to use the jacket as the smell was so bad”

Helpful Report

Posted 1 year ago

Hi Vicky, Thank you for your review. I'm so sorry to see your order arrived with an unpleasant smell. I have noticed the item you ordered was a PU shirt, on occasions the material used to make these items can have quite a strong odour. Once left out of the packaging for a few hours the odour does subside. Plase note, all unwanted items can be returned within 28 days for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 1 year ago

“The colours of dresses I ordered are not the same as pictures. I've sent one back and the next one I got was disappointing colourwise too. For this reason I sont be ordering off the site again.”

Helpful Report

Posted 1 year ago

Hi Donna, Thank you so much for taking the time to review your items. I'm so sorry to hear the colour wasn't what you expected, we work extremely hard to ensure we only stock the best quality items and ensure images are true to whats shown on our website. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Dress was completely wrong picture to the website, I thought it was getting a baby pink but instead it was like an peachy colour instead, didn’t like the colour so will need to return my dress”

Helpful Report

Posted 1 year ago

Hi Stevie, Thank you so much for taking the time to review your items. I'm so sorry to hear the colour wasn't what you expected, we work extremely hard to ensure we only stock the best quality items and ensure images are true to whats shown on our website. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Sizing of the clothing is ridiculous.”

Helpful Report

Posted 1 year ago

Hi Joshua, Thank you so much for taking the time to review your items. I'm so sorry to hear this, we work extremely hard to ensure all stock is sized correctly. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“item quality wasn't worth the price.”

Helpful Report

Posted 1 year ago

Hi Beatrice, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Item never received... Paid for fast delivery”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for your review. I can see your order has been refunded in full. I'm so sorry for any upset caused. Team PB xx

Posted 1 year ago

“I ordered a dress that arrived with a hole in the bottom and the zip code as broken off, on speaking to customer service they said they would offer me a 20% reduction if I kept the dress, naturally I opted to send it back for a full refund only to see I will STILL be charged to return a faulty dress! Poor customer service”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. I can see a full refund was issued and you have not been charged for your return. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Item not as described. I ordered because description said stretch fabric. The dress was beautiful but didn't fit my boobs because no stretch. Was very upset because it was for a wedding. I'm waiting on a refund”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. I can see your refund has been issued. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“My parcel went missing and I am getting a refund but it does not include the cost of sending the goods to me even though your carrier lost it. Doesn’t seem fair”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for your review. I have looked into this and can see your refund was incorrect, this has now been amended. I hope this helps. If you have any further questions please do not hesitate to contact us. Our email address is customercare@pinkboutique.co.uk. Team PB xx

Posted 1 year ago

“Love the clothes but not good when something is faulty”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all faulty items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Beautiful dresses but do not cater for the correct sizing!!! Clothes are extra small made!”

Helpful Report

Posted 1 year ago

Hi Leeann, Thank you so much for taking the time to review your items. I'm so sorry to hear this, we work extremely hard to ensure all stock is sized correctly. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

Pink Boutique is rated 4.3 based on 1,199 reviews