Pink Boutique Reviews

Name: Pink Boutique
Rating: 4.27

4.3 Rating 1,199 Reviews

79 %

of reviewers recommend Pink Boutique

4.3

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pink Boutique 5 star review on 20th July 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress size 12 to 14 more a size 6”

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Posted 1 year ago

“I bought a gorgeous dress for my husbands surprise 40th birthday party. It wasn’t too I got to the venue that people was telling me the dress was ripped and hadn’t been caught by the machine I felt stupid and embarrassed all night”

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Posted 1 year ago

Hi Joey, Thank you for your review. I'm so sorry to hear your item was faulted and caused you embarrassment on the evening of your husband's birthday. I have contacted you directly to discuss this further. Again, we're so sorry about this! Team PB xx

Posted 1 year ago

“Delivery arrived very quickly which was great but unfortunately the wrong dress. I ordered a blue one shoulder dress and got a completely different style dress which was a lime green tropical print. I was very dissapointed”

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Posted 1 year ago

Hi Joanne, Thank you for your review. I'm so sorry about this, we work extremely hard to ensure this doesn't happen. On this occasion, I can see we have let you down. I can see a full refund has now been issued. If you have any further questions please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I wore the top once at the weekend washed it and the letters are falling off. Very disappointed”

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Posted 1 year ago

Hi Debbie, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please return this to us for a full refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“the item I ordered had a faulty zip”

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Posted 1 year ago

Hi Ashleigh, Thank you so much for taking the time to review your items. I'm so sorry to hear your item was faulted, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“The dress came nothin like the photo”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Really bad material super thin”

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Posted 1 year ago

Hi Karolina, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Doesn’t actually look like item on picture”

Helpful Report

Posted 1 year ago

Hi Amberrose, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“The playsuit wripped within an hour and shoes dont stay up”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“When the jacket arrived it was like a rag. Poor quality and wrapped in too small package. Would not recommend at all”

Helpful Report

Posted 1 year ago

Hi Marion, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I am a size 6 and ordered this size, the skirt came and it was huge! That much so I had to use hair clips to pin it. The fabric was very thin and poor quality. Definitely not what you would expect when paying £30 for a skirt!!!! Would not recommend”

Helpful Report

Posted 1 year ago

Hi Mia, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. All items are sized in house with our fit model to make sure sizing is correct across the brand. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Dress was too big and it was a size 8 - material was so low quality I had to return.”

Helpful Report

Posted 1 year ago

Hi Malak, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“The quality of what I ordered was not worth the price paid. I was also a bit disheartened to see that garments are not pink boutique labelled anymore, just generic stock that can be bought from any wholesaler. In addition to having to pay for postage I also have to pay for returns. Will not order again.”

Helpful Report

Posted 1 year ago

Hi Alice, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. I have refunded your original shipping as I can see your whole order was returned. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Where is my delivery”

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Posted 1 year ago

“Dress I ordered looked nothing like in the photo. Very cheap look, horrible material. I returned it.”

Helpful Report

Posted 1 year ago

Hi Aleksandra, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“My shoes turned up broken and unable to be worn. Pink boutique couldn’t replace them as no size 6 left. I then said I’d go to a show mender and I was only offered 20% refund which didn’t even cover the cost of mending them.”

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Posted 1 year ago

“Paid next day delivery it came 6 days later. Delivery driver came to my door and mum was waiting for my parcel but he took it to the Pat office for me to collect as it was not me at the door. The woman at customer services was disgraceful with zero customer service care.”

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Posted 1 year ago

Hi Zoe, Thank you for your review. I have taken a look into this for you. I can see you ordered on 31st May at 4.40pm, sadly, our cut off for next day delivery is 4pm. This meant your order left on Wednesday 1st June for delivery on the next working day, which was Monday 6th June. Please note, Bank Holidays are not working days. We tried our best to make our customers aware of the Jubilee Bank Holiday on 2nd & 3rd June. Delivery was attempted on 6th June but sadly, no one was home, meaning the driver had no other option but to deliver this to your local DPD pick up shop. I will feedback that the customer service wasn't up to standard. We apologise for any upset or confusion caused. Should you wish to discuss this further please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Sizing was awful”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thank you so much for taking the time to review your items. I'm so sorry to hear this, we work extremely hard to ensure all stock is sized correctly. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“I am returning my dress! I ordered a white dress when it arrived I opened the package and the dress smelt disgusting. The dress wasn't white it was a tea stained off white colour. And such poor quality! first and last time I order from here”

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Posted 1 year ago

“Clothes did not fit was not what it said in picture or description overall not impressed at all”

Helpful Report

Posted 1 year ago

Hi Sydneh, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

Pink Boutique is rated 4.3 based on 1,199 reviews