Pink Boutique Reviews

Name: Pink Boutique
Rating: 4.27

4.3 Rating 1,199 Reviews

79 %

of reviewers recommend Pink Boutique

4.3

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pink Boutique 5 star review on 20th July 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still no refund”

Helpful Report

Posted 2 years ago

Hi Chelsea, Thank you for your review. To confirm, from the date your return arrived within PBHQ we ask for 7 working days to process a refund. You will be emailed to confirm when this has been issued. Please email us and confirm your return tracking number, we can use this to locate your return and advise when a refund will be issued. I hope this helps. Team PB xx

Posted 2 years ago

“Sizes are completely off! Overpriced and slow at refunding. Paid express delivery and didn’t get it.”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you so much for taking the time to review us. All items are sized in house with our fit model, however, I will raise this with the appropriate team. I can see your order has been refunded, we ask for 7 working days from the date your order arrives within PBHQ to process a refund. You should have received an email to confirm this has been issued. I have checked your account and can see you selected our Standard service after 4pm which is our cut off time. Your order left the following working day and was delivered within the scheduled time frame. I'm so sorry for any upset caused. Should you wish to discuss this further please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Dress came and smelled terrible”

Helpful Report

Posted 2 years ago

Hi Louise, Thank you for your review. I'm so sorry to hear this, on occasions, fabric dye can cause a strong smell. I will feedback to the most relevant team for you. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Team PB xx

Posted 2 years ago

“Purchased a white lace bodysuit. looked beautiful then I opened it to find a hole in front of lace and dirty at one of the strap’s. Sent back in correct way a week ago but still no refund!”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for your review. I'm so sorry to hear this, I can see your order has now been refunded in full. Faulty items are extremely rare as we do check a very high percentage of stock. Again, I'm so sorry for any upset caused. Team PB xx

Posted 2 years ago

“Still waiting for my refund”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for your review. I'm so sorry to hear this! Please could you confirm your return tracking number? I can use this to locate your return and advise when a refund will be issued. Our contact email address is customercare@pinkboutique.co.uk. To confirm, from the date your return arrived within PBHQ we ask for 7 working days to process a refund. You will be emailed to confirm when this has been issued. I hope this information helps. Team PB xx

Posted 2 years ago

“Shipping and duty complete price not specified before purchase. The cost of that was more than the dress. Apparently stated clearly on website so upsetting won’t be purchasing from you again. Material of dress is also of poor quality please dine ask me to return it as it probably will cost an arm and a leg.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. With regards to the duties fees, sadly, these are unavoidable. When ordering from the UK, customs charges are applied at the discretion of the carrier and local laws. We do advise getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end. I can only apologise for any upset caused. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Disgusted that you have to pay so much for returns.”

Helpful Report

Posted 2 years ago

Hi Gemma, Thank you for your review. I'm so sorry we can't offer free returns at the moment. When you use our return label to return your order, we deduct £2.50 for using this. The returns label is a fully tracked service. You do not have to use our label to return your parcel. However, we do advise to return using a tracked method. You can see all returns information here > https://www.pinkboutique.co.uk/pages/returns. Team PB xx

Posted 2 years ago

“Poor quality and sized clothing”

Helpful Report

Posted 2 years ago

Hi Rachel, I'm so sorry to hear this, this style has been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 2 years ago

“I was really disappointed in the quality of the jacket I bought. It was very flimsy and when I opened the packet there was a very strong odour of cigarettes. I won’t be buying from Pink Boutique again.”

Helpful Report

Posted 2 years ago

Hi Erica, Thank you for your review. I'm so sorry to hear this, when an item is returned they are thoroughly checked before being placed back into stock. However, I will raise this with our returns officer to ensure this is investigated. Please return this item to us for a full refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I'm so sorry for any upset caused. Team PB xx

Posted 2 years ago

“Buttons came off jeans soon as put on”

Helpful Report

Posted 2 years ago

Hi Linsey, Thank you for your review. I'm so sorry to hear your order has faulted, please return this item to us and a full refund will be issued. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry for any upset caused. Team PB xx

Posted 2 years ago

“I’ve sent the parcel back to you but heard nothing from you”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for reaching out. Please could you email us your return tracking number or an image of your return tracking receipt? I can use this to locate your return and advise when a refund will be issued. To confirm, from the date your return arrived within PBHQ we ask for 7 working days to process a refund. You will be emailed to confirm when this has been issued. Our contact email address is customercare@pinkboutique.co.uk. Team PB xx

Posted 2 years ago

“The clothes I bought were very cheap poor quality clothes. Much poorer than expected even for the prices.”

Helpful Report

Posted 2 years ago

Hi Ellen, I'm so sorry to hear this, this style has been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 2 years ago

“It came cut!!! Someone has chopped it up or there has been an error”

Helpful Report

Posted 2 years ago

Hi Kelly, Thank you so much for bringing this to our attention. Firstly, I'm so sorry your order arrived faulted and in this condition. We are raising this with the appropriate teams to investigate this further. To confirm, I have issued a full refund for you. Again, I'm so sorry for any upset caused. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“After paying for next day delivery, my item didn’t arrive in time. I was also refunded less than what I paid for my items. How can this be possible?”

Helpful Report

Posted 2 years ago

Hi Nichola, Thank you for your review. I can see your order missed out on our next day delivery as it was placed after 4pm, your order left the following day and was delivered as scheduled. To confirm, when you use our return label to return your order, we deduct £2.50 for using this. The returns label is a fully tracked service. You do not have to use our label to return your parcel. However, we do advise you to return using a tracked method. We state all returns information on the invoice included inside your parcel. I hope this helps. If you would like to discuss this further please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Sizing and quality of my dress very poor I wasnt happy,I would like to send it back”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for your review. I'm so sorry to hear this, this style has been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 2 years ago

“Dress was awful,plucked and looked like it had been worn.Very disappointed.It was also baggy.”

Helpful Report

Posted 2 years ago

Hi Carla, Thank you for your review. I'm so sorry to hear you were unhappy with your order, I have attempted to call you to discuss this further but sadly, I have been unable to reach you. This style has been extremely popular and this is the first fault we are aware of. I will feedback to the most relevant department. Should you wish to discuss this further, please contact us on 0333 358 3533 or email customercare@pinkboutique.co.uk. Team PB xx

Posted 2 years ago

“The stuff is very very pour quality and i will never order again”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for taking my call today. I was so sorry to hear this, we work extremely hard to ensure we stock only the best quality items. We will feedback to the most appropriate team. Again, we appreciate the time taken to feedback. Team PB xx

Posted 2 years ago

“Contacted you a week ago as everytime I try to use laybuy it won't let me , am not happy as ordered from you all the time you won't answer my email . Everytime I order it just takes it straight from my bank and does not give me the option to use laybuy I had stuff I wanted but will miss out on getting them because you can't answer my query , thanks”

Helpful Report

Posted 2 years ago

Hi Kelly, Thank you for your review. I can see the issues you were having have been rectified. To confirm, it appears you were using Shop Pay to checkout. This option can be removed meaning you can continue to our main checkout where you will see Laybuy. If you have any further issues please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“cheap material”

Helpful Report

Posted 2 years ago

“Not true to size complete a different style and completely different material”

Helpful Report

Posted 2 years ago

Pink Boutique is rated 4.3 based on 1,199 reviews