Pink Boutique Reviews

Name: Pink Boutique
Rating: 4.27

4.3 Rating 1,199 Reviews

79 %

of reviewers recommend Pink Boutique

4.3

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Pink Boutique 5 star review on 20th July 2022

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a beautiful jacket with all colours. Was very disappointed as it was 58.99 And when put it on for night out the seam on inside jacket arm was twisted. Have send back”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Still have not received order. Was supposed to arrive 2 weeks ago.”

Helpful Report

Posted 1 year ago

Hi Tia, Thank you for your review. I'm so sorry to see this, I have contacted you directly regarding your recent order. We're so sorry for the delay with your parcel. Team PB xx

Posted 1 year ago

“Nothing like the colour In picture sent it back still waiting for refund”

Helpful Report

Posted 1 year ago

Hi Colin, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. I can see a refund has been issued and I have organised all shipping fees to be refunded. I hope this helps and I'm so sorry for any upset caused. Team PB xx

Posted 1 year ago

“Too big sending back”

Helpful Report

Posted 1 year ago

Hi Elise, Thank you for your review. I'm so sorry to hear your order is too big, I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 1 year ago

“Order turned up ripped I didn’t even get chance to wear it the tags are still on it and all the front it torn As u can see from the picture it’s all unthreaded”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 1 year ago

“Dresses was nothing like the pictures and I have to pay to return it so won't be ordering from here again”

Helpful Report

Posted 2 years ago

Hi Kelly, I'm so sorry to hear this, these styles have been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 1 year ago

“Poor quality dress”

Helpful Report

Posted 2 years ago

Hi Carrieann, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“My order never came on time for holiday disappointing as paided next day arrived 3days later so not seen it yet”

Helpful Report

Posted 2 years ago

Hi Joanne, Thank you for taking the time to review us. I can see your order was placed after 4pm meaning your order left the following working day and was delivered as scheduled. This is confirmed at the checkout and the delivery page, I'm so sorry for any confusion caused. I hope this helps. Team PB xx

Posted 2 years ago

“None of your clothes are lined, I might have kept the clothes if they were lined , one of the dresses was like a thin scarf , I don't know about you but I don't want the whole of my body on show. By lining your clothes it might save a lot of waste i.e people buying your clothes only to send them back and be discarded due to not being able to sell them all the pollution from the vans driving around, please consider my thoughts because honestly your clothes are gorgeous just not very good quality it's a shame plus I would also spend the extra money due to quality, thanks pink x”

Helpful Report

Posted 2 years ago

“I ordered a red frill dress for a wedding when it came it was a totally different dress with about 6 different colours through it. The quality was very poor which you could spit through.”

Helpful Report

Posted 2 years ago

Hi Sharon, Thank you for your email. I'm so sorry to hear this, unfortunately, it sounds like you may have been sent an incorrect item. I will look into this immediately. Again, I'm so sorry for any upset caused. I can confirm a full refund has been issued. Team PB xx

Posted 2 years ago

“Stuff isn’t as nice as in pics clothing not very good quality”

Helpful Report

Posted 2 years ago

Hi Amy, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“The quality of the dress was shocking, it was thin and the stitching would easily come apart. The sizing is awful, I am a size 10 so ordered a 10 and the zip wouldn’t go up. Would easily fit a size 6. I would not recommend getting dresses here.”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you so much for taking the time to review your items. I'm so sorry to hear the quality wasn't what you expected, we work extremely hard to ensure we only stock the best quality items here at Pink Boutique. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Sizes are no where near right”

Helpful Report

Posted 2 years ago

Hi Kelly, Thank you for taking the time to review your recent order. I'm so sorry to hear you feel the sizing wasn't quite right, we work extremely hard to ensure the sizing throughout the site is correct. All items are fit on our in house fit model. I will feedback this information to the most relevant team. Team PB xx

Posted 2 years ago

“Item arrived with a blood stain”

Helpful Report

Posted 2 years ago

Hi Katie, Thank you for your review. I'm so sorry to hear this, our team work extremely hard to ensure no items that are marked make it back to stock. I have checked our inbox and it appears we haven't received any contact from you. I will contact you directly to discuss this further. Again, I'm so sorry! Team PB xx

Posted 2 years ago

“The jeans I ordered look nothing like the photo the colour and style totally different really annoying when you pay for delivery and returns!!!”

Helpful Report

Posted 2 years ago

Hi Faye, Thank you so much for taking the time to review your items. I'm so sorry to hear you feel the item didn't look like our website image, items used on shoot are from the same stock as the items we sell. This feedback will be forwarded to the most relevant team. Please note, all unwanted items can be returned for a refund within 28 days. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. Again, I'm so sorry you were disappointed with your PB order. Should you wish to discuss this further, please do not hesitate to contact us. Team PB xx

Posted 2 years ago

“Really disappointed with pink boutique. Dress arrived in a satisfactory time, however still awaiting refund due to the dress being return.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thank you for taking the time to review your Pink Boutique experience. I can see a refund has been issued for you, please allow 2-10 working days for this to show in your available balance. I hope this helps. Team PB xx

Posted 2 years ago

“I paid £8.99 to have a next day/Saturday 30th delivery as an outfit option for my daughters' 18th birthday celebration. Unfortunately, the parcel didn't arrive and I had to telephone the customer service department to feedback who answered promptly and efficiently. I received a refund for the delivery charge and was reassured this was a one-off incident and that I should not let this first time purchase put me off in the future.”

Helpful Report

Posted 2 years ago

Hi Lorraine, Thank you for taking the time to review us. I'm so sorry to see your order was delayed with DPD Local, this is extremely rare however, I understand this would have been extremely inconvenient. I'm happy to hear you were pleased with how our customer care team dealt with your issue. We hope you try using Pink Boutique again in the future. Team PB xx

Posted 2 years ago

“Not happy with the quality sent everything back”

Helpful Report

Posted 2 years ago

Hi Katrina, I'm so sorry to hear this, this style has been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 2 years ago

“The seams were all broken and not great quality”

Helpful Report

Posted 2 years ago

Hi Angela, I'm so sorry to hear this, this style has been extremely popular. We try our best to only stock the best quality items here at Pink Boutique. I will feedback to the most relevant team, please note, all items can be returned for a refund. I will talk you through our returns process step by step, 1. Package your return in any waterproof packaging. 2. See the returns section on our website to download a label or QR code for your chosen courier. 3. Put the invoice inside the package before you seal it up. (If you don't have an invoice, confirm your name, order number and reason for return on a cover note) 4. Take to your local ASDA/Royal Mail post office. 5. Keep your proof of posting safe. I hope this helps. Team PB xx

Posted 2 years ago

“2 weeks I return my parcel because that dress not fit how should be. Still I didn’t get my refund.”

Helpful Report

Posted 2 years ago

Hi Gyorgyi, Thank you for your review. Please could you email us and confirm your return tracking number? I can use this to locate your return and advise when a refund will be issued. To confirm, from the date your return arrived within PBHQ we ask for 7 working days to process a refund. You will be emailed to confirm when this has been issued. We look forward to your response. Team PB xx

Posted 2 years ago

Pink Boutique is rated 4.3 based on 1,199 reviews