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PipingRock.com Reviews

2.5 Rating 225 Reviews
36 %
of reviewers recommend PipingRock.com
2.5
Based on 225 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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PipingRock.com 1 star review on 11th September 2025
Kate
PipingRock.com 1 star review on 9th May 2025
Nancy
PipingRock.com 1 star review on 9th May 2025
Anonymous
PipingRock.com 1 star review on 26th October 2024
Esther
PipingRock.com 1 star review on 26th January 2023
Steve
PipingRock.com 1 star review on 26th January 2023
Steve
PipingRock.com 1 star review on 21st March 2022
Hamdy
6
Anonymous
Anonymous  // 01/01/2019
The online Web store keeps prompting to correct an error while money gets deducted from my bank account. The transaction went through 5 times and cleared all the money in my bank account with nothing left for food for the rest of the month. Don't bother calling the call centre or customer services. No help at all.
PipingRock.com 1 star review on 11th April 2021
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Posted 4 years ago
I had the same experience as Mr Kouznetsov, the second time around when I ordered with Piping Rock, but was able to prove the information the agent on the other end of the phone was disputing, and because I ordered through Paypal that was how eventually I was refunded all -after I got in touch with them again to ask for my money back- and through a false tracking number screenshots and I swore up and down to the agent that I will get my money back either through the card company I ordered from or Paypal, and I did, but had to submit another complaint, and evidence that I tried to get in touch before. It made me lose trust in the legitimacy of Piping Rock as a company, because I then felt the staff were scammers, as they then said they would refund some but not all of my money when they knew I did not get my products🤦‍♀️🤦‍♀️
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Posted 5 years ago
this company is an absolute scam. Placed an order, no prohibited items whatsoever,waited for parcel to arrive-no parcel.. checked order status, just in case. it says, it was returned back to them 2 weeks ago. Looks very fake to me, especially with fake DHL webpage. Basically, they use your money for months and than say sorry, items were prohibited, even though there was nothing like that. Disgraceful scammers!!! Beware!
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Posted 5 years ago
Just did a repeat buy....entered a code for $13 reward discount... was excepted at checkout ( didn't say for first time buyers) went to pay in Paypal and had disappereared....total SCAM
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Posted 5 years ago
Misleading product title. Bought Dried veggie chips that turned out to be fried. Box containing chips was NOT sealed, resulting in scattered chips all over delivery box (which had also absorbed the oil from the chips). Chips had also gone rancid. This company is a cheat!
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Posted 5 years ago
1. Its been 12 days and the order has not arrived. They do not send an email with tracking no. and they do not inform you when there are delays or out of stock. When I called, they have no idea when of if it might arrive. VERY POOR CUSTOMER SERVICE 2. They are secretive about the abortion rates of their vitamins which clearly means the rates are low. ITS LOW QUALITY
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Posted 5 years ago
I thought i was buying locally (living in France) - very misleading and expecting my shipment for almost a month now and VERY FRUSTRATED - avoid this company as they are not to be trusted. Seriously, look elsewhere, these people are not transparent.
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Posted 5 years ago
Not to be trusted. Order never arrived. Same customs story. Sorry I didn't check these reviews first. Refusing to refund.
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Posted 5 years ago
I ordered 2 items. Only 1 was sent. Instead of sending me the missing item, they refused to pay the postage on it. So they make a mistake, and I have to pay postage again on the missing item. Poor way to treat a customer.
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Posted 5 years ago
Piping Rock does not guarantee delivery. No idea where the item is but they claim it is held at Australian Customs. Going on 70 days and in the meantime they change their terms and conditions on International Deliveries to cover themselves. Shifty company.... Beware
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Posted 5 years ago
Goods not received in Australia and no evidence as to where the goods are at. Piping Rock claims it is held at customs, but who knows. Then you change your terms and conditions on International Shipping - a hallmark of a shady company! If you cannot deliver on time - don't sell
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Posted 5 years ago
This service is a scam. No product is ever delivered and no accountability is taken. They take your money and never deliver any product as it is the responsibility of any merchant to ensure the product is delivered. No refund is given so I recommend that you stay clear of this SCAM website.
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Posted 5 years ago
Well, the first few orders went well but my latest 2 orders went missing. Piping rock blamed DHL of course. After a few frustrating weeks of one way communications with the illiterate customer service department (sweatshop in India) I was forced to have PayPal intervene. After filing my disputes with PayPal 2 refunds were issued and they blocked me as a customer. How pitiful is that? A family business they say... What a laughable family of crooks. Reminds me of Trump and his spawn. Anyway, I promised them that I would warn as many people as I could. Remember me piping rock? Yeah, I thought you would.
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Posted 5 years ago
Avoid Delivered Macadamia nuts were inferior (dry and stale) compared to what I purchased in a Sydney supermarket. Never again J
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Posted 5 years ago
Scam - Fraud - Con - Horrendous - Never buy from PipingRock BEWARE! I have ordered from PipingRock and paid all taxes, after receiving order i have received a letter saying that i have to pay import duty ÂŁ60. I have contacted them and explained i am just a customer not a importer why i have to pay these duties.Such a Disgusting customer service. they took all the money and did not clear taxes and leave it for me to pay. I have a dreadful experience. TOTALLY DODGY SCAMMER EMBARRASING
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Posted 5 years ago
Everyone needs to watch their online orders. I was just making a purchase that totaled sixty six dollars before tax and after I pushed enter it switched the prices on several of the items I ordered from 40% and 50% off to 25% off. Piping Rock for essential oils or anything else is totally off my list of to do business with. I had received some moldy product once before from them and after a lot of hassle got a refund but thought I'd give them the benefit of doubt and order some essential oils from them since the oils I received before were okay. Scammers everywhere so watch your pocket books.
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Posted 5 years ago
BEWARE. THESE GUYS ARE NOT LEGITIMATE. My supplements arrived months late wrapped in and old plastic WALMART bag. There are no safety icons on the labels of the bottles to say the company or product has passed any inspections or met standards. There is no way I am going to swallow these NAC supplements. They could be anything. I saw on another review site people have been sent supplements out of date by 2yrs and oils that are not genuine. Piping Rock is DODGY AS ANYTHING. Steer clear people. Do not use them
PipingRock.com 1 star review on 17th July 2020 PipingRock.com 1 star review on 17th July 2020
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Posted 5 years ago
The goods were never delivered and was told it was not there problem but DHL. My contract was with Piping Rock so they should have refunded me and claimed from DHL. They could offer no shipping or tracking details. Distance selling policy is not adhered to. FRAUDSTERS STOLE MY MONEY, DO NOT USE!!!!!
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Posted 5 years ago
Piping rock lemongrass oil is not pure! the label descrition is not true! My hands get yellow after I use the oil, and it cannot wash away. When my hands dry, there is powder show up on my skin and nail. Once I use the plastic massages tool, the massage tool become.sticky and rusty. It makes me worry! Is that any chemical in the product we don't know? I never buy it again!
PipingRock.com 1 star review on 3rd July 2020
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Posted 5 years ago
Don’t order from here! Don’t order from here. People who have made an order did not receive their order and complaining about it on the comments sections on Facebook. Please check it regularly on FB before they hide the comments. I was lucky enough to check the reviews first and didn’t order anything from them. But this company keeps spamming me with their same emails and wants me to make an order. So far, I’ve received 8 emails for the last 2-3 days and it is morning over here and I have been receiving 3 emails so far and this will go on and on. There is no link to unsubscribe so I’ve blocked their emails because they keep going.
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Posted 5 years ago
PipingRock.com is rated 2.5 based on 225 reviews