“If I was charged again, I am highly disappointed. I attempted to login to cancel my 6 month subscription and when I tried, it told me it couldn’t find my account. I tried to reset password and it told me it couldn’t find email address on file yet I received this email from your company. I enjoyed the gift I purchased for my father around Christmas time but I was not wanting to renew my subscription.”
Hi Joseph, sorry you had a bad experience with the subscription renewal. As a courtesy we send customers a renewal reminder email with step-by-step instructions to cancel 2 days prior to renewal and there is typically a ~2 week grace period to request a full refund before we ship renewal orders. We will follow up with you directly to offer a refund and to make it right
“The recipes are fun but some require many ingredients and take a long time to make. It would be nice to get a variety of recipes that were easier. But the ones we’ve tried have been very good.”
“Ooh, I just received my first shipment. I soaked the Spicy Tangerine in some orange juice briefly then added it to butter in the frypan. Sauteed my asparagus and trout right in the mixture. So Yummy!”
“Not sure of the full value anymore since there are other competitors such as hello fresh with better deals. Price point is expensive already and shipping out of US does not get totalled until after check out even if you are on the Canadian website. I only saw the total price once it had been converted in my bank statement but nowhere on the website does it give you the correct amount even with Canadian shipping on it. Very frustrating and disappointing. I had previously purchased a subscription package years before and received a coupon code in my email. When I went to sign into my account the websites were disconnected. My old account was on an older website where I could not make a new order. When I signed up on a new account I could not get the coupon code to work because it was attached to my old account. I wanted to cancel my subscription after I saw the price total but I had already given it as a gift. I would not recommend this to anyone. The price does not match any competitors and the value is not there.”
Hi Jacob and Olivia, we are so sorry you were disappointed with your latest gift purchase. We indeed launched a new website on a new ecommerce platform called Shopify, the industry leader, which allowed us to create a lot more customer features. The new website does allow you to see a shipping cost estimate before you checkout and pay. I'm sorry you missed that cost review in your cart. We emailed you a purchase receipt after checkout which gives yet another opportunity to see the total cost and then decide if you want a full refund before we ship. I reviewed your old purchase from 2019 and see that you were charged international shipping then, too. Since that time, we have had to raise our international shipping rates 30% because international shipping costs have gone up by the same amount. We actually subsidize the cost of international shipping, so not only do not make money on it but we lose a couple dollars per month. I wish international shipping was cheaper but it is only getting more expensive. Please contact us if you want a refund and we'd be happy to issue a prorated refund for unshipped orders.
“I bought the 1 year subscription for my son and family for Christmas. They have enjoyed every single meal they have made. They always look forward to receiving the next month's package. They are also impressed by the quality of the recipe cards. They are very sturdy and store easily for future use. My family really enjoys using spices that they have never used before. Great gift for folks that love to cook!”
“The recipes are well written and easy to follow. The spice packets are usually something different from what I'd normally cook with so it makes that evening's meal fun. My only complaint is that there is often not enough "zing" to the recipes. I know you must be doing this to accommodate a majority of palates, but it'd be nice to be able to give a particular dish some extra oomph.”
“Bought this subscription for my inlaws for Christmas, they loved it! The ordered more spices because they loved them. They also really enjoyed the recipes that came with each spice. Will definitely order again.”
“This spice subscription was great. The included recipes were delightful, the price point was just right, and it was a fun treat to look forward to each month.”
“It has been so much fun making new dishes from around the world with Piquant Post! It's really helped encourage me to do a lot more cooking. :)
One of the months the seasoning was incorrect, but the customer service team was very friendly and resolved the issue immediately.”
“I absolutely love Piquant Post! My fiancée and I look forward to getting the new package every month and trying out new recipes and spice mixes. The only complaint we have is that we wish that we could buy a storage container or plastic sleeve for the cool recipes, because right now they are taking up some space. Otherwise completely worth the money.”
“Bought a subscription for my daughter and she absolutely loves it. The different flavors she received every month she truly enjoys. I highly recommend this subscription to new and experienced cooks!”
“Piquant Post literally turned me into a chef! I’ve never been one to experiment in the kitchen, or feel confident cooking new, unique recipes, but the monthly subscription makes it so easy! I look forward to the new recipe cards and different spices that come every month! I’ve even gone on their website and re-ordered many of the spices to use again with my favourite recipes! Spicy Tangerine is one of my all time favs! This is the best spice subscription out there - trust me, I’ve tried others and they don’t compare! Also they have great customer service!! 10 stars! :)”
“I got this gift for my friends who love to cook as a wedding gift. I did the one year subscription and I just had it delivered to them and every time we have talked about it since they have said that they love the spice blends and have thoroughly enjoyed the recipes that come with them. It was a great way to gift quality time to friends who love to cook and eat together and also gift them with spices, something that can be kind of expensive when starting out.”
