“Ordered 8 days before friend's birthday which was yesterday. Not delivered and no sign of them today. So disappointed, yesterday was a special birthday with no gift from me. Never again!!”
“Flowers were not delivered on birthday date required and there is no telephone number to speak to anyone .
Certainly not providing a service that was paid for.No refund either .”
“Not only were they wilting, looking like out of date flowers from a supermarket but the free chocs were insulting and the add on balloon didn't arrive. I will not bother again at £37. Absolutely gutted for my grand daughter's birthday.”
“I placed an order for some flowers for next day delivery - very much the same experience as the previous customer. This was the second time I had used prestige for a next day delivery - with exactly the same result - I will not make the same mistake again. As the customer below states - they use ROYAL Mail as their courier knowing they can not honour next day deliveries - they may be fine for long-lead orders - but will never ever use again. I believe they know their orders and timelines will not be achieved. I know now the flowers when they arrive will be wilted already. The reviews on this site are accurate which leads me to suspect the reviews on their own site are not.”
“I ordered Flowers and Chocolates on 6 August 9.40am to be delivered for my Sister’s birthday on 8 August. The package was dispatched to Royal Mail, Prestige Flowers chosen delivery service at 5pm on 6 August, was not received by Royal Mail National DC until 11.05pm on 7 August, was not received at Glasgow MC until 7pm on 9 August, despite me receiving an email from Royal Mail on 8 August advising delivery was expected that day. No delivery until 10.13 am on 10 August, two days too late for my Sister’s birthday. After seven emails a refund of the delivery charge was offered. Prestige Flowers used Royal Mail as their delivery service knowing this Order would not arrive on time. So disappointed I will never use this Company again.”
“Dreadful service from you
Flowers and chocolates ordered for 70th birthday in plenty of time to arrive in Germany on 31st July
Even sent a reminder email on 29th where I was assured they would be arriving on time
They arrived on 1st August! Too late for her special day
I am disgusted with your service and will never use you again
Appalling and not even a reply to my email sent on 31st July when it was looking like they would not be there on time”
“Shocking company! Flowers orders for Monday never arrived!! Used the online chat to more or less be told will take 14 days to investigate!!!
Told “it’s ok there in a box with water” yeah but I paid for fresh flowers to be delivered on a certain date... If you couldn’t do the order you should have said and given me the opportunity to go elsewhere.... the non delivery was bad enough but the aftercare is SHOCKING.... would never recommend this company and wherever I get the chance I will leave a review to warn others..”
“Appalling service , flowers took a week to arrive . Royal Mail lied over delivery , order resent , flowers appalling . First order went in bin , fresh order , never perked up after being in water . Lasted 3 days . See pics . Appalling customer service . £30 + spent on dead flowers , not delivered on time & customer service who are not interested . Please don’t waste your money & be disappointed &
more do the recipients surprise spoilt & unhappy with service & poor quality .
Hate leaving a review like this but honesty is the best policy ☹️☹️😬”
“Not even worth 1 star
Two birthday deliveries ordered well in advance neither arrived on correct day. So upsetting!
Royal mail tracking said in transit to be delivered on correct day never arrived. Other delivery was not left with a neighbour or anything sent back to depot-rearranged for 2 days later-flowers really?
You pay for delivery so proper courier should be used.
Waiting on refund.”
“I bought sunflowers and 100 Roses from you and they were dead on delivery. I have emailed you on numerous occasions with no response. I have contacted trading standards and sent them photos of the delivered flowers. If there was a rating for a minus on stars, then it would be minus 100. Really wouldn't recommend you to anybody,not even my worst enemy.”
“No contact what so ever with the company as to whether the flowers were delivered on time. Even when emailed twice STILL no contact. Won’t be using Prestidge Flowers again”
“Two lots of flowers I ordered were of very poor quality and looked nothing like the photos on the website. Customer service when I complained was terrible - I was just offered a credit note for less than half of what I had spent. One lot of flowers were delivered a day late. Not worth the money - do not use this company!”
“Disappointed. I ordered what I was thinking it was going to be a nice present for my husband birthday on the 14th of June. First they promised delivery of seven days a week including Sundays of course. Second they sent me a message saying it was going to be delivered by DPD that day. Third I was expecting them all day last Sunday 14th of June 2020 and about 5:00 pm I received an email from Royal Mail saying they were going to send them next day the 15th. Sorry but my husband birthday is the 14th not the next day. What a shame. I do not recommend prestige flowers and the reason to not use capital letters is because I am really upset and annoyed. If you get the worst service, you have the right to complain and to protest for £42,79 It is not £3 or £5 They have a lack of service and a mediocre customer attention. Sorry to be so hush, but they deserve this review.”
“flowers were on time brilliant but they lasted only 3 days before they started dying on 6th day my daughter had to throw them out very disappointing.as it was for her birthday.”
“Flowers order for my mother's birthday not delivered on date requested so big disappointment. Order placed 1 week in advance.
When flowers received in they were in poor condition but on requesting refund it was refused as photographic evidence not provided - explained mother 89 and has no means of taking photos.”
“Dont even want to give 1 Star to Prestige .
Their Customer Service and attitude leave much to be desired...very little after care or interest.
First bouquet I ordered for 18 May was delivered 9 days late and very dead .
In spite of emailing them to advise of non delivery I was ignored . It took 3 emails and several days to get a response and they weren't taking phone calls.
Their response was to send me another tracking link that wouldn't even open ( even though I requested a phone call in my emails). I didn't need another tracking link as already knew they hadnt been delivered and were sitting in the Couriers depot somewhere from the original link .
Finally got a response by email acknowledging the non delivery. Offered me a £ 10 voucher and to rearrange another bouquet to be delivered . Didnt really want a voucher as didnt feel I wanted to use Prestige again but after several emails to Danielle the " Supervisor " emailed who was actually quite rude and almost acuused me of lying about how many emails I'd sent before I got a response. She was also disbelieving that the second tracking link they sent wouldn't open. ..almost calling me a liar.
Finally settled on £10 refund and accepted a replacement bouquet to be delivered. The recipient isnt at work every day so I designated a day when she was at work... 27 May.
The original bouquet was finally delivered 26 May, very dead after 9 days of course and I had to phone the reception of the recipients workplace and ask them to bin them.
Didnt want dead flowers being received by the recipient the day before she was due to receive the replacement ...rather defeats the object of a lovely surprise 🙄
Kept checking the tracking link 27 May which advised the flowers had been received by the Courier and were out for delivery.
Got to late afternoon and they still hadn't arrived according to the Tracker .
Phoned the reception of the Office who confirmed they hadn't been delivered....
AGAIN!
Two consecutive occasions not delivered. ....One extremely angry customer.
Emailed Danielle the " Supervisor who advised that their Courier delivers right up to 7pm but that it states clearly on their website that they dont guarantee their delivery dates.
It would seem that Prestige consider it acceptable to advertise a service that they aren't fulfilling and dont appear to care as their website clearly states they dont guarantee delivery dates apparently.
She also sent me abother tracking link that woudnt open ..AGAIN !
Having researched consumer rights I advised Prestige/ Danielle that I was entitled to a full refund and compensation as they didnt fulfill the service they advertise ...TWICE!. Apparently Prestige are above Consumer rights and dont have to adhere .
I've had an email advising that I will receive a full refund but no compensation..
I will never ever use Prestige again and
I advise for them to be AVOIDED at all costs.
Unreliable , poor attitude , poor service , no customer after care.”
