“A friend ordered flowers and chocolates for me from Prestige last Saturday 18th December after hearing I'd been seriously ill. They never arrived despite being cited as next day delivery. She has spent her good money and I haven't received any flowers and they've not had any response from customers services other than they'll investigate. Surely it's illegal to take money from a customer and not provide a product. Seriously everyone there are loads of one star reviews on here. Do not use this company. They are unacceptable unprofessional and they couldn't care less.”
“My flowers arrived this afternoon and as soon as I unpacked them they drooped these were not fresh ,my granddaughter sent these as a Christmas gift and they are disgraceful ,”
“Arrived and the roses were flat and droppy after one day, the foliage was all bent out of shape, the lilies had stems broken so I had to throw out some, looked pretty sad after all that, I think seeing the flowers is must if you can, blooms always do well when I send flowers, so many of these new delivery flowers by box etc as in letterbox or Freddie’s etc don’t seem to keep to a high standard and should if taking peoples hard earned cash.”
“Flowers delivered to wrong address
No refund given
Difficult to get to speak to someone
Have bought many things from prestige but certainly
Will not use again”
“Absolutely the worst flower company I have used. Ordered bouquet with plenty of time before delivery date. They arrived a day later after birthdayfor the person they were for. She was so upset that she thought I had forgotten her birthday. Got in touch via email with so called customer services & unfortunately had to deal with Adam. What a waste of time. Had no sympathy,couldn't care less about the delivery & even said he could send me a copy of the small print in their t&c's. Disgusting attitude. Would never use this company again,& people should check their reviews 1st. 1star speaks for itself. It should be zero.”
“They looked lovely when I ordered them for gift. When they arrived to my daughter they were awful terrible flowers. I complained and they were really good and sent another bunch. They weren't much better I wouldn't recommend. Supermarket flowers in better condition”
“Flowers havent arrived today altough ordered them 2 days ago for my friend' s birthay.
Iv paid extra for the curier delivery .
So where is the item.
Cheaters,dont use them at all!”
“Flowers sent to friend after they had surgery, ,Wish I hadn’t bothered , honestly half the size of bouquet on their sight ,look so cheap, The supermarket could have done better
So disappointed,”
“Royal Mail still not delivered plant from last Friday and it is now Monday, so plant completely dead I imagine. Asked Prestige Flowers for a refund and keep being told to rearrange delivery with Royal Mail!! It's a plant and not a can of beans........ Do not use this Company as they do not deliver on service, or anything else for that matter.”
“Arrived on time but in absolutely appalling condition, Roses dying and dry leaves all over my floor when I opened the bouquet. Will advise my friend never use this company again.”
“I’ve never experienced anything like this before!
Do, first bouquet arrived with set of dead rotten roses and half dead lily’s buds?!?
I complained and they sent me new bouquet that looked absolutely the same!
Within one week I’ve received two dead bouquets, and I am still wondering how is that even possible?!
Where these people store their flowers before turning them in to bouquets?!
I wish I could give them 0.
They should issue a refund not replacement that looks absolutely the same!”
“I chose Prestige flowera as they were the only company that offered next day delivery (needed the flowers for 1st of June) from the top 5/6 on Google search. When I got to the choose delivery day I didn't have the option for 1st so had to do 2nd. It was absolutely disappointing as the flowers were for a feiends 50th birthday. The explanation was "because of the bank holiday" . Then my friend sent me picture of the flowers and I was a bit disappointed with the "medium" size.
Not sure if I will give them a second chance.”
“Received my flowers for Mother’s Day was so disappointed with them awful condition more upset the price my Daughter had paid for them kindly told her not to get them from you no more which she said she wouldn’t it wasn’t just mine her mother in laws were worse”
“Twice ive had a bad batch of lipflowers flowers to one my family im disgusted with them i gave you a chance to send them back out again but once again old flowers mixed in with the others its not excepted disgusting”
“Terrible company do not use them i have even contacted the md without no response. I orders flowers for my mum o. Mother’s Day never got them.
No refund / no flowers / no resolution after 3 weeks.
This company is a con. Don’t use them.”
“My sister sent me some flowers as a surprise. They were awful. Brown droopy and I just threw them out. I didn’t tell my sister. But I told Prestige and sent them photos. They offered to send me more flowers which I received today. They were brown, totally un fresh very sad looking Lillies. I didn’t pay for them but NEVER use this company when M&S or John Lewis send beautiful bouquets.”
“I ordered the Rose & Lily bouquet plus for an extra £5 (£28) to get more flowers. But the flowers they sent weren’t worth £10. I had to fight with them to get my refund but they still wouldn’t refund the delivery charge.”
“Ordered mothers day flowers, paid £7.99 for delivery on mother's day UK 14th March,.. NOT DELIVERED. NO EMAIL, NO NOTICE.. My Mum still hasn't got them. I'm absolutely devistated.. I had sent a special message to her for this momentus day & I'm sooo upset. Do NOT order from this company.”
