“I was very upset about the condition of the flowers you sent from my son and the fact I had to lie to him and say they were lovely so I did not upset him they look like I have had them a couple of weeks the roses are all floppy petals falling off they were sent to cheer me up but they have really upset me”
“My daughter ordered me roses and lilies for my birthday
When they arrived looked terrible
But my daughter was told they would be fine when they bloomed
Lilies never bloomed roses and greenery died absolutely disgusting please do not upset someone by sending these as a gift as I found it very upsetting”
“I ordered flowers for my daughters birthday. She did not receive them. They said they left a delivery card which did not happen and that her flowers were picked up at the depot at 5pm. She was unable to pick them up since she’s a dr. At the hospital and worked a 12 hr day. We were very disappointed. We live in Canada and wanted to surprise her. Sad!”
“Customer service is shocking. No response to email, no response to form that was filled out on website and waiting to speak to a live person to over an hour, as can be seen in screenshots. They use review bots to post reviews about themselves to make themselves look better than they actually are. All flowers are delivered in a box via royal mail, regardless of whether you select the flowers in a box or not.”
“I received these tulips this afternoon which should have been delivered last Thursday. After I placed them in the vase they all all drooped. I’m very very disappointed. I’m currently tested positive for Covid and friend hoped this would cheer me up. It’s very disappointing.”
“I wouldn’t even give this service a 1 star. Absolutely appalling customer service no reply, money taken from count but no clear route where my flowers are and what’s happening? Really disgusting!”
“Appalling company, service. Do not buy flowers from prestige. Order of flowers now 4 days late with no response from prestige. They won’t be fresh on arrival no clear route to get money back. Lowest of low.”
“The flowers I ordered on the 2 November with chocolates never arrived for my Daughter my bank account was debited that day for£ 26.plus
Never contacted at all about any problem Not at all happy with them”
“The worst ever experience I've had trying to buy anything then an extra £35 charge for ringing customer services and not even getting through. Ill never ever use this service again and I'd recommend everyone else stayed away from them. Never ever again.”
“Most helpful is don’t use if you want them delivered on date requested or the day after and fo t expect to ‘chat’ to customer services. Was on hold over 30 minutes. Shambolic at best. Won’t recommend at all. Very frustrated and disappointed customer. Customer service - isn’t any.”
“They are a terrible company, I used them to gift my mother flowers on the 30th October, they said the delivery would be done on time. Royal Mail sent me an email (one day late) stating that the flowers and chocolates had been delivered when in fact they had not at all! Currently sending emails to them demanding a full refund. Do not use this service.”
“Ordered 8 days before friend's birthday which was yesterday. Not delivered and no sign of them today. So disappointed, yesterday was a special birthday with no gift from me. Never again!!”
“Flowers were not delivered on birthday date required and there is no telephone number to speak to anyone .
Certainly not providing a service that was paid for.No refund either .”
“Not only were they wilting, looking like out of date flowers from a supermarket but the free chocs were insulting and the add on balloon didn't arrive. I will not bother again at £37. Absolutely gutted for my grand daughter's birthday.”
“I placed an order for some flowers for next day delivery - very much the same experience as the previous customer. This was the second time I had used prestige for a next day delivery - with exactly the same result - I will not make the same mistake again. As the customer below states - they use ROYAL Mail as their courier knowing they can not honour next day deliveries - they may be fine for long-lead orders - but will never ever use again. I believe they know their orders and timelines will not be achieved. I know now the flowers when they arrive will be wilted already. The reviews on this site are accurate which leads me to suspect the reviews on their own site are not.”
