“The package came very well packaged it seemed all most seamless in the wrapping. The finish was surprisingly very nice. Solid wood not a composite which is wonderful. The product is very well worth the price. The only short coming, which was not much, a few of dowel holes were to large and I used wood glue just in case. Other than that thumbs up. I would buy again if needed.”
“Ordered over a week ago and have not received any shipping info or the bed. Called multiple times and can only leave a message. Starting to really wonder if this is a scam. UPDATE: ALMOST A MONTH LATER AND STILL NO BED AND NOT ABLE TO TRACK. I would never go through this company again. Really hope I get the bed I paid for. The whole thing has been shady.”
“Great product. Fast shipping (once it was in stock). The customer service needs improvement. Instead of no communication when an order is back ordered, purchasers should be contacted immediately. I had to contact customer service when I never received the order in the timeframe promised.”
“Very happy with the whole experience. The bed came within a week of ordering it.
My husband put it together pretty much by himself. All pieces are marked. Directions make sense and are easy to follow. KUDOS !!”
“Adina was very helpful. She checked and found something I was looking for and also helped me get the correct top bed for my 2 beds.
I am very disappointed though so many things are out of stock and won't be back for months. Between my 1 daughter and 1 son and myself we have 2 sets of bunkbeds, 2 single beds, 2 nightstands and 2 dressers!! We need another dresser, a mirror, a nightstand.”
“You charged me but I still have not received anything. I ask for status and got nothing so far. Will be cancelling soon if you don’t ship my items. 2 weeks so far. Order got fixed finally.
Oh and the new bed squeaks wish I never bought this crap.”
“The Concord high loft bed I ordered came on time and well exceeds my expectations. It is much nicer than how it's displayed on the site. Before ordering, I called customer service and I am impressed by the agents knowledge of their products. She was both helpful and polite, and I am quite impressed.”
“The Camaflexi full over full bunk bed is very sturdy perfect for our two boys. Quality is good and a fair price. So much better construction than the other flimsy manufactures. Customer service was helpful when I called with a few questions prior to ordering. Shipping was fast although FedEx misrouted one of the boxes and it was late. Would highly recommend.”
“We are so thankful that we found their website. We ordered 2 loft bunk beds. Both came within 4 days of ordering without any dents or issues with the packaging. The directions were clear and the product is sturdy ( even for 7 year old twin boys!)”
“I am impressed by the quick response to a call I made to Planet Bunk Bed. I ordered a bed from them over a year ago and still I was treated like a loyal, and steady customer. My bed is holding up very well and is still just as sturdy and beautiful as it was when it arrived. I called regarding extra screws as mine were misplaced by movers we hired and they sent the hardware out the next day for a minimal fee. I will surely order again from Planet bunk bed!”
“I am so happy with the Camaflexi high loft bed I ordered. My 10 year old daughter is thrilled to be up high and have space for play under her bed, and I as a parent love the fact that the bed is both sturdy and beautiful. Before ordering I left a message at customer service with a question I had; I received a call back right away and the agent was super helpful! Planet Bunk bed outdid themselves! Highly recommended!”
“I was a little nervous based on the mixed reviews. But I am happy with the quality, delivery and service I received. I got the Santa Fe full over full bunk with trundle. Bunk bed came in 3 packages. Trundle came the next day in a 4th package. I’ve owned metal and cheaper wood bunk beds before. This bunk bed is nothing like those. The slats are better quality wood. It’s heavy and solid. I bought this to serve as a bed for the grandkids to visit, but also to serve as an extra guest bed that can hold an adult. Based on the weight capacity for top and bottom I would be confident in putting an adult on top as well. For all those college aged kids my daughter brings home when she visits. I would recommend this bed.”
“Planet bunk bed is awesome! My bed looks like real good quality. When I received the bed it was missing some screws and the customer service rep was so helpful and sent the missing hardware within the day. I would definitely recommend them.”
“We were hesitant to place our first order from Planet Bunk Bed, but figured we give it a try on a nice looking Baja bed. The price was almost the same as other beds online that are made from cheap particle wood. Delivery took about 1.5 weeks and the bed took us about two hours to assemble. The instructions were just a little challenging at times. We were impressed with the quality and look. Very happy customer. Thanks”
