“Purchased mid-century 6 drawer dresser. Looked at West Elm prior to purchase. They sell the same exact product, same build but for 1/3 of the price. Yes, it takes a long time to put together and that's the premium you're paying at West Elm. It's better than Wayfair compressed particle board products.”
“The shaker style 72” bookcase is a beautiful piece of furniture. It was shipped fast and very well packed. It looks great in my office and I’m very happy to have purchased it from Planet Bunk Bed.”
“We received our order quickly and in good confusion. However! The beds are a completely different color from the pictures online. The description of “Scandinavian Oak” is very misleading as well. We received two very yellow/orange pine colored beds. Very frustrating.”
“If our order has been initially correct, review would be five stars. Thankfully, Rebecca worked so hard to correct our order and get the parts missing shipped to us within the week. The bed itself is gorgeous, well constructed, and exactly what our daughter wanted. So much gratitude to Rebecca for fixing the issues we had.”
“Customer Service went above and beyond. Recieved a phone call to make sure the part fit the bed I owned and discussed the matching color and sent picture to make sure it was the same!”
“We are extremely pleased with the Camaflexi Twin over Twin with Panel Headboard Bed (EX7022_CP) we purchased from Planet Bunk Bed. Upon assembly, it is above & beyond our expectations! Many-many thanks to Customer Service for their awesome assistance in helping us choose this bed.”
“I have been very pleased with the after-market customer services I have received at Planet Bunk Bed.
Clara helped me identify the parts that I needed to repair damages to our twin trundle beds after we had a couple of visits from my overy-energetic young grandsons.
Clara was so knowledgable, professional, attentive, kind and patient throughout the process.
The cost of the parts we need are very reasonable and the home delivery was very prompt.
This excellent level of customer service is what a great product line deserves, and you have both going-on at Planet Bunk Bed.
Thank you!
James G. Smith
Chincoteague Island, VA
October 31, 2021”
“My son absolutely loves his new full size loft bed! I love that it came with easy to follow instructions and was easy to put together. Planet Bunk Bed’s customer service was very responsive and helpful when I emailed with questions about the product. The bed was delivered pretty quickly with all the pieces in excellent condition. Would absolutely recommend Planet Bunk Bed to anyone looking for a great bed!”
“The support team is great (specifically Clara). Not only she was patiently inquiring me about the needs I have for the daybed, but also made extra steps in contacting the warehouse to see if the have the item I need in stock. We have been using a Camaflexi daybed for 5 years with our first child and wanted to get another one for our second child as we love that bed, but had a really hard time finding this unit. Clara helped us to find exactly what we need and we placed the order. We appreciate the help!”
“Clara at Planetbunkbed is the greatest! Our order for a bed frame was back ordered originally. Clara contacted me directly to ask how we would like to proceed. We wanted to keep the order and wait. Then we closed on our house before the bed was delivered and I contacted Clara to ask if we could change the shipping address. She stated she would look into it and in the mean time asked for the new address. A day later she sent me the email stating that yes it could be changed and not only that, she had included the tracking numbers! Thank you Clara and Planetbunkbed!”
“The beds arrived in great shape and right on time! Putting them together was a breeze and the quality of the beds is fantastic- real wood! The simple design is beautiful. Thank you for a great quality product at a reasonable price. We will have these beds for many years to come.”
“Great company to work with and quick delivery of a solid product. I only wish the big heads of the bolts that hold it together we’re not so chrome and bright looking. I wish they were white and blended in, to not be so obvious.”
“The bed arrive on time. All pieces were in perfect condition. Very sturdy and good quality. The only thing missing was some small caps or stickers to cover some of the additional holes but I think we can purchase those somewhere else at a low cost. I’m using this bed for my 3 year old and it is perfect.”
“The Bunk Bed is amazing and very sturdy. Only rating a four because I ordered mattresses and they didn’t ship. I did get a refund. I would recommend purchasing mattresses on your own.”
“I had a great experience with Planet Bunk Bed and they have amazing customer service. They are very responsive to emails and take care of their customers and my items were delivered as promised. Their prices are competitive and were the best I found for the bed frame and nightstand I purchased. I will definitely shop here again!”
