“We had never ordered before from Planet Bunk Bed, but thought we'd give it a try as we needed a bookshelf for my husband's at-home office. The price was the about the same as one made of particle board from another source. And we got it delivered in no time at all and were VERY impressed with the quality of wood (not particle board) used. It is sturdy and exactly when was needed - and a beautiful addition to our home! Thank you very much!”
“I canceled my order eventually. I’m very satisfied with the level of communication customer service provided. They responded quickly on my request. Refund also happened pretty fast.”
“I ordered a bed from this company seven days ago, the order still states it's in processing. I have called repeatedly and left voicemails only to never have a call returned to me. They have already debited my account for this bed and I'm inclined to call the Better Business Bureau since I cannot get a returned call. It's called common courtesy when you're a business selling something to the public. Merchandise has not been received so I cannot comment on the merchandise itself.”
“I was very nervous to order from this company because I had never heard of them before. Everything went great! They emailed me immediately after ordering confirming my order and shipping address. My order shipped within 48 hours and arrived packaged securely. There was no damage what so ever to my platform bed and everything was beautiful. I am extremely happy with my purchase and would order again.”
“We got the Santa Fe Mission Tall Bunk Bed Twin over Full set and I was very impressed with the product! Great quality, sturdy and pretty easy to put together. My only critique is that one of the ladder steps split when we were putting it together and I have a feeling that it will break completely when my kids are bigger. Otherwise, we love it, my kids love it!”
“Terrible, I told them to keep it after they insisted that I only use the ladder for a bed and only for their bed. I don't feel it's their business what I do with it once I have purchased it.”
Michelle, we are sorry that you are not satisfied with our customer service. When customers order Camaflexi components we always confirm that they have a Camaflexi bed as components are not compatible with any other lines of bed. We just want to prevent any frustration once an item is received.
“We purchased a twin-sized Camaflexi panel daybed in cappuccino with rails. Our order shipped quickly and complete in two boxes. We received it in less than one week after placing our order. It was fairly easy to put together. After having problems ordering the same bed from two different major online retailers, we will be purchasing from Planet Bunk Bed in the future. Great shopping experience!”
“My first time as a customer of Planet Bunk Bed was very positive. Purchase was easy on-line and available discounts were applied seamlessly. Shipping was prompt; far better in comparison to Wayfair. I WILL be a return customer.”
“The person on the phone was incredibly helpful and picked out the parts we needed in no-time. Shipping was super fast, and everything came in great shape and was just what we needed. Very reasonable cost too. Love Planet Bunk Bed!”
“Recently bought a standing gate for my dogs, it was made of wood, strong, and of excellent quality. Half the price of similar products. I recommend their stuff.”
“It looks great now that it's put together, but unfortunately, the ladder and the slide do not fit together on the same side of the guard rail according to the instructions. We ended up having to move the ladder over so that one side of it was on the other side of the guard rail.”
